The Retirement Desk Reviews

Name: The Retirement Desk
Address: BURLINGTON HOUSE, 369 WELLINGBOROUGH ROAD, NORTHAMPTON, Northamptonshire
Rating: 4.97

5.0 Rating 893 Reviews

100 %

of reviewers recommend The Retirement Desk

Company Reviews

Metrics

Info

5.0

Based on 893 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01604 379379

Email:

lisa@theretirementdesk.co.uk

Location:

BURLINGTON HOUSE,
369 WELLINGBOROUGH ROAD,
NORTHAMPTON
Northamptonshire
NN1 4EU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank retirement desk for the prompt and efficient work they carried out to get a pension sorted out for me. They were very polite and extremely helpful throughout all of the process and would especially like to thank Kay and Wendy for all their help. Without doubt I would recommend this company to anyone. Regards Mr D.P. Portsmouth”

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Posted 9 years ago

“I contacted Retirement Desk by requesting a phone call & Kay Martin rang to discuss my pension needs. She explained everything in a manner that I could understand & quickly came back with several options. Kay did not pressurise me in anyway, gave me time to decide before I made a decision. We had contact via email, phone & she posted relevant paperwork in a professional clear formatt. Kay always came back to me promptly when I made any contact. The Retirement Desk did not charge me any fees & all the relevant paperwork & arrangements in almalgamating three of my pensions together was all organised by Kay. I am extremely happy with the pension that has been set up for me & cannot recommend Kay highly enough!”

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Posted 9 years ago

“I cannot recommend the Retirement Desk enough Lisa was absolutely brilliant nothing was to much trouble she got me the best rate for my pensions and even when I changed my mind 3 times she was very understanding and sorted it out”

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Posted 9 years ago

“I recently contacted the retirement desk as I was looking to transfer my pension pot. The staff were very supportive and looked around to find the best package to meet my personal criteria. Kay, was very thorough and worked to get me the best rates possible and tirelessly contacted my previous provider to ensure my pension pot could be transferred as and when expected, which included many email and telephone conversations with them. I could not fault the support and guidance given.”

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Posted 9 years ago

“Fantastic service ,quick and hassle free”

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Posted 9 years ago

“I was in touch with several people to sort out my works pensions and seemed to get a lot of "iffs, oo's and buts". I then got in touch with Lisa O'Beirne from Retirement Desk, expecting much the same response as the others. But much to my surprise, I found her to be very straightforward and professional. All the questions I asked were answered very quickly with no jargon. This lady did exactly what it said on the tin. She saved me a lot of stress and I would certainly recommend Retirement Desk to anybody in the same position as I was. Well done and many thanks Lisa.”

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Posted 9 years ago

“I would recommend the retirement desk to anyone about to consider their retirement options .i was dealt by Kay Martin who explained various options to me and kept me informed of every step along the way.once I had decided what I wanted it was all dealt with very expertly and quickly.i will be using Kay Martin again in the near future.”

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Posted 9 years ago

“I was very pleased with the service provided by the Retirement Desk consultant (Wendy O'Beirne). On my initial call my questions were answered accurately and the best available product was identified. The subsequent administration of the fund transfer and annuity purchase was efficient and I would definitely recommend the service.”

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Posted 9 years ago

“When I retired in September 2015, with a fairly modest pension pot, I began looking for a product (similar to an annuity) that would provide me with a guaranteed income, and yet, allow me the flexibility to access my cash at any time, should I ever need it in the future. Needless to say, I found it impossible to compare, or even discover, all of the potentially suitable products in the market, mainly because I found the terminology so confusing. Lisa at The Retirement Desk came to the rescue and proposed a Protected Retirement Plan which ticked all the boxes, and best of all, there were no fees to pay, not even for exercising the conversion (to cash) option at any time during the term of the plan. There were also additional benefits and options. Lisa provided me with several illustrations and was able to explain the various options in the Plan. At no time did I feel that I was being rushed into anything, and Lisa was always available to answer my questions. I am very pleased with the outcome and I have now got the flexible pension product that I had been searching for.”

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Posted 9 years ago

“Comprehensive support in understanding and dealing with my various pension funds. Dealing with the various fund suppliers, negotiating an anuity rate, maintaining progress and keeping me informed along the way. Very much appreciated”

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Posted 9 years ago

“The service I received was excellent. Retirement desk did all the work for me and Kay in particular was courteous, very professional and friendly. She was easy to talk through and kept me up to date with how my pension arrangements were developing. An excellent and professional company with a lot of expertise at their disposal.”

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Posted 9 years ago

“vary happy with the outcome”

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Posted 9 years ago

“I found The Retirement desk online & had already contacted current pension providers for their help in transferring several pensions I had into one pot. Lisa O Bierne was the only one who came back to me with all the information, the implications & choices I had out of the other 'established' & well know pension companies & made the whole process really easy. I was kept informed on a weekly basis & whenever my input was required which made me feel confident about the whole process. I would certainly recommend them highly to anyone who is thinking about doing the same thing & am 100% satisfied with their customer service.”

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Posted 9 years ago

“Lisa O'Beirne was extremely helpful, very effecient and lovely to deal with”

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Posted 9 years ago

“I didn't quite realise what The Retirement Desk was when I first contacted them. I thought it was part of a Government thing rather then a private company. However I am pleased overall with the service and that I have not had to pay for it. I was all at sea and they seemd to make things clear and simple. Wendy O'B who I dealt with was very helpful. A good experience and everrything has been sorted out to my satisfaction. I don't think I would have been able to do this without the guidance.”

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Posted 9 years ago

“The service from Retirement Desk was efficient, timely and courteous. Complex questions were answered fluently and swiftly. It was a pleasant experience, rather than fraught with difficult pauses. Everything one should expect, really ......”

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Posted 9 years ago

“I hadn't heard of the Retirement Desk prior to my taking early retirement from work and needing some advice about my pension and an annuity. There is so much information out there and so many companies you can contact. I dealt with Kay Martin, who gave me clear information on all my options. Her calm professionalism made the transfer of my pension pot from one provider to another as easy as these things can be. She kept me fully informed at every stage, and worked hard on my behalf. She phoned when she said she would and chased up my money when she needed to. Friendly, hard-working and honest, as well as a free service to me. What more do you want?! Thank you so much”

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Posted 9 years ago

“we have been very satisfied with the help we have received dealing with my husbands pension. But above all I must say a special thanks to Lisa o Brian, who has handled this brilliantly, always very pleasant and friendly on the phone and has also kept us up to date on all that was going on. Unfortunately Prudential were being very awkward on the transition, and seemed to lead Lisa merry dance. they dragged it on for far too long and also told lies about the money being sent when it clearly wasn't and this happened more than once, Lisa put in a complaint but unfortunately after getting the run around again I asked her to put in another, Lisa is an asset to your team .thank you mrs jeanette taylor”

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Posted 9 years ago

“So impressed with the professional way my application was dealt with from the beginning. The staff especially Wendy O'Beirne are truly a credit to the company, their knowledge, courtesy, and sympathy towards my particular needs went above and beyond the normal standards of service. As a result I would have no hesitation in recommending you to friends and family. Keep up the good work and all the best for the future.”

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Posted 9 years ago

“Excellent service. could not fault them. everything was dealt with smoothly and efficiently. i couldn't believe how quickly my pension was all sorted out”

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Posted 9 years ago

The Retirement Desk is rated 5.0 based on 893 reviews