Thank you for your feedback! We're sorry to hear it was tricky to dial in with your Sage Barista Pro. Please feel free to pop us an email with your brewing method and we can take a look into this for you!
“I have been ordering rave coffee for over a year . Initially very impressed , quality of the coffee was superb . Recently I have received a number of orders that have been poor , unable to extract the coffee at all. Tried various porta filters, no joy . It’s frustrating having to throw bag after bag in the bin . My latest order was replaced but even the replacement was the same problem .
Ended up buying illy coffee from Asda .”
“Hi, all at Rave,
I must say i was a little disappointed with the coffee. It was'nt up to the standard of my usual blend.
I would normally purchase from Oddy Knocky roastery in Bolton but im alway looking for new suppliers.
Granted their coffee is more expensive for the House Blend but sometimes trying a new supplier brings suprising results.
Stuart”
Hey, thanks for your feedback! Sorry this one wasn’t quite to your taste. We’d love to hear more about your experience—I’ve just sent you an email to follow up!
“I bought the signature blend as I had tried it at a friend’s house and loved it. However, I found both the beans and the filter blend weak and lacking in flavour. It was the exact one I had tried at my friend’s house so not sure why it didn’t taste as good. But service and delivery were excellent.”
Thank you for your honest feedback! 😊 We're sorry to hear that the Signature Blend didn’t quite live up to the experience you had at your friend's house. Sometimes, factors like grind size, brewing method, or freshness can affect the flavor. I have sent you an email to see if we can help with this!
“Please can you do less marketing? Your coffee is fine but your constant youtube ads make me regret I ever looked at your website and not want to buy form you again. Then you send loads of emails, even got a card in the post, just too much! Also makes me think, are you not confident in your product? Or is it so cheap you have all the margin to waste on marketing?”
Thank you for your honest feedback, and I’m sorry to hear the marketing has been overwhelming. I will pass this feedback onto the relevant team and in the meantime I have removed you from our marketing emails and postal marketing list.
In terms of the Youtube ads we would recommend clearing your cookies and cache as this sometimes helps!
If you have any further queries please send us an email to info@ravecoffee.co.uk
“Unfortunately coffee bag was split so not the best start to this new relationship. I’ve signed up for the subscription so fingers crossed next delivery is in 1 piece”
We’re so sorry to hear about the split coffee bag! That’s certainly not the experience we want for you, especially on your first order. Thank you for giving us the opportunity to make things right — we’ll make sure your next delivery arrives in perfect condition. If there’s anything we can do to assist further, please don’t hesitate to reach out! ☕
“After reading the online reviews, I had higher expectations for the coffee, to be honest. Unfortunately, the one I tried had a slightly burnt flavour, which was rather disappointing”
Thank you for sharing your feedback, and we're sorry to hear that the coffee didn't meet your expectations. We aim to deliver high-quality beans, so we truly appreciate your input. If you'd like to try another blend or need assistance finding something more to your taste please send us an email to info@ravecoffee.co.uk
We're so glad to hear you enjoyed the coffee—thank you for sharing! Apologies for any confusion regarding the origin details of our coffee. I see that you purchased our Swiss Water Decaf Blend. The origins in this blend can vary, which is why we don't specify them on our website. However, if you'd like more information about this blend or any others, feel free to reach out to us at info@ravecoffee.co.uk. We'd be delighted to assist!
“Nothing particularly special, I was hoping for something different, however I find the own brand supermarket coffee more enjoyable at a fraction of the price.”
Thank you for your honest feedback. We're sorry to hear our coffee didn't meet your expectations. Please pop us an email at info@ravecoffee.co.uk, and we can see if we can help. We appreciate your input and hope you find a blend that truly delights you in the future!
Thank you for taking the time to leave a review. We're sorry to hear about the issue with your order. Please contact us at info@ravecoffee.co.uk, and we'll be happy to look into this further for you.
Thanks for sharing your thoughts! I’m sorry to hear the coffee didn’t meet your expectations. Please get in contact with us at info@ravecoffee.co.uk so that we can take a look into this for you!
“Love the values behind the company but the coffee I didn’t find to
My taste. Unsure if the pods were not pierced correctly as many others found, or if just not strong enough.
Shame really as the brand itself is good, ur the product ultimately let it down for meZ”
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.
“I like the fact that it doesn't contain aspartame and other artificial sweeteners, but the flavour is too soft to be palatable. With a natural dried orange peel I would get more flavour, so I doubt I will buy it again.”
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.
“This was my 2nd order from Rave. I thoroughly enjoyed my first order, however this time the coffee tastes dark roast when in fact I ordered medium roast. Also, I am not particularly impressed with their customer service I have received. I contacted Rave a couple of times via telephone calls. Unfortunately I didn’t find them very friendly or helpful.”
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further🙂
“I have just tried the mexico cafe el Zapoteco.
I am sorry to say it was awful. Bitter with a very strange after taste. I am a coffee drinker and try most from a local roaster, to lavazza to even CO op fair trade strength 5, but have not tasted anything like this before. Sorry guys, extremely disappointed. Will try the other coffee on my return. I took this with me as a special treat.!”
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.
