I'm really sorry to hear about the chaff issue with your last order! We always aim to provide the best experience, so we appreciate you letting us know. Please reach out to our customer service team, and we'll be happy to resolve this for you. Thanks for your feedback! 😊
“Coffee smells great and good strong taste.
Would have been 5 stars, however was bought as a Christmas gift a day 3 days after we received it, I was sent a branded leaflet through the letter box asking us to review- so my partner knew what he was getting!”
Thanks for the feedback! We're happy to hear you enjoyed the coffee. Apologies for the timing with the leaflet – we'll work on keeping surprises intact! We really appreciate your understanding and look forward to sending more delicious coffee your way! 😊
Thank you for your feedback! We're glad you enjoyed the coffee, but we're sorry to hear about the packaging issues. We take this seriously, and we're working on ensuring better sealing. We appreciate your understanding and are happy to have resolved the issue as best we could. Please don't hesitate to reach out again if you have any concerns! 😊
Thanks for your feedback! We're glad you liked it, though we understand you prefer a stronger brew. If you're looking for a darker roast, definitely give our Strong AF Blend a go!
Thank you for your feedback! 😊 We’re glad you enjoyed the coffee overall. We’re sorry about the whole bean and we recently had our batch numbers on the labels so it may have been stuck there, apologies for any trouble!
Thanks for sharing! 😊 Glad you’re enjoying the journey and having fun exploring the coffee. The V60 really does bring out great flavors—happy brewing! ☕
“I purchased the air seal coffee containers and a Christmas coffee beans as a gift so my review is based on a visual only. The containers look really nice and having sets is always useful. I have knocked off one star because I didn't get notification when the parcel was going to be delivered. I missed the postman by 5 minutes at 4-30pm so then had to wait in the following day - a day really drags at this time of year waiting for post!”
Thank you for the feedback! We're glad you liked the containers and coffee beans. 😊 Sorry about the delivery notification mix-up – we totally understand how frustrating that can be! 🚚 If there's anything we can do to help, just let us know!
Thank you for your review! We’re glad to hear the coffee scales arrived quickly and in good condition. We hope the recipient enjoys them, and if you ever need any assistance or feedback once they're in use, feel free to reach out. ☕
Thank you so much for your kind words! 😊 We're thrilled to hear you enjoyed the beans and that they paired perfectly with your new coffee machine. ☕✨ Can't wait to be part of your next brew! 🙌
