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Qs Supplies Reviews

3.2 Rating 446 Reviews

55 %

of reviewers recommend Qs Supplies

Company Reviews

3.2

Based on 446 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I ordered a Roca bath from these clowns. It arrived scratched so I wanted to return it. When you call them you are greeted by people who can barely speak English - Indian/Pakistani accents that are so thick as to be incoherent. You then get promised that within 48 hours it will be resolved, which sounds great except that they never get back to you. I have phoned them 4 times over the last 2 weeks and each time to be told it will be resolved within 48 hours, it never is and they never ever contact you back with an update. I paid via Paypal and Paypal are now investigating. But avoid the hassle with these ROGUE TRADERS and just do not buy from them in the first place. You have read this far so you have been warned, don't complain afterwards when you find out what I have told you is 100% fact.”

Posted 2 years ago

“Truly dreadful customer service. Item was out of stock yet was told several times that it was 'out for delivery but the driver isn't answering'. Still awaiting items that may or may not exist. Customer service team seem to be trained in one thing only - lying!”

Posted 2 years ago

“Terrible company- don't buy from them. 3 weeks order not yet delivered. No updates or feedback. When you chase them they advise that they are unable to get through to the manufacturing team. Avoid them at all costs.”

Posted 2 years ago

“What they don't tell you, they have no stock and they use an Asian call center that sends messages to the UK. The service is appalling, slow, highly inaccurate and they demand £30 for a missed delivery where they failed to keep to the projected delivery schedule. They then blackmail you and refuse to deliver the item unless you pay £30 or they threaten to refund the item less shipping. Please avoid this truly shocking company.”

Posted 2 years ago

“Don't buy from them. I purchased a sink. Postage was advertised as £29.95. When I got through the checkout the postage was increased to £44(based on my postcode). While I was surprised by this, I was still happy to pay. So my order was processed and my money was with them. The following day I received an email from them requesting a further £69 for postage due to my postcode. I wrote them back asking why I am having to pay an increased payment twice due to my postcode. They simply said something along the lines of there is an increased price on some deliveries due to postcode. I advised that I understood this, but why is it twice increased, why not just have the full postage amount at the checkout? They could not answer and instead advised they were sorry for any inconvenience caused and how would I like to proceed. I requested they refund me in full. The following afternoon nearing close and the end of the working week, they had not replied to my request. I emailed them to follow up and was advised that my request was forwarded to the correct department. I replied asking them to consider it urgent as I need the money to purchase a sink elsewhere and my kitchen is being fitted next week. They replied advising my request had been forwarded to the correct department and that I should be aware that it can then take 3-5 days to show in my bank account. Avoid this company until they: 1) update their website to reflect actual delivery charges prior to payment. 2) update their systems to be able to return your money as quickly as they take it from you. 3) train their staff on actual customer support.”

Posted 2 years ago

“Truly Terrible customer service. The price was very good; but that should be a warning sign. When things go wrong, this company do not perform at all.”

Posted 2 years ago

“My advice is to avoid using this Company! received a broken toilet which they did collect back, but after several calls and emails, and the most appalling customer service, they kept saying there was a process to follow, even after 8 weeks! They will always put you on hold, with no music, for 15 mins and then come back to you without an answer - in the end i took them to small claims court to get my money back, which i have now received. I can only review with my experience, but wish i had read all these reviews.”

Posted 2 years ago

“Good selection of goods but when something went wrong the customer service was terrible.”

Posted 2 years ago

“Can't give zero stars. Ordered a bath waste and overflow from QS and did arrive promptly and on initial inspection all appeared to be in tact. My builder was delayed and came to fit the piece and one piece was missing. Forget 'Customer Service' they refused to engage over the phone, despite needing it as a matter of urgency and even offered to pay extra for postage/courier. First e-mail promised a call/response within 24-48hrs and if not contact them back via e-mail. Two further e-mails, with another a week later and still NO acknowledgment or auto-reply e-mail back. In any case you only have 14 days from receipt of goods to check everything is there and for any discrepancies. Certainly won't be using again and avoid at all costs”

Posted 2 years ago

“Worst and fraudulent company , don’t buy from them , costumer service is none and all they do is lie to you , they don’t send refund or exchange or nothing , all they want is you cash that’s why is nice discounts but zero products”

Posted 2 years ago

“Website said items were in stock and delivery 2-4 days. Nearly 2 weeks later, call up and they tell me it's not in stock and possibly 5 weeks! Bathroom in pieces, delayed plaster, tiler, plumber, and one pee'd off customer. Never order online with this co, as can't be trusted.”

Posted 2 years ago

“I received a pallet from QS Supplies containing my new bathroom suite and the £546 shower I had ordered was missing from the consignment. Despite repeated phone calls and emails to QS Supplies where each time they initially insisted that the consignment was sent “complete” and asked me to “double check,” only to concede that the consignment was sent with one item missing when they double checked themselves I was left going round in circles and facing a “common sense” brick wall as the item showing as missing from my order on their records (the Basin Taps) had been delivered in the consignment. Instead of recognising that they clearly have an issue with their order records I was repeatedly told it was not possible that the shower was not sent to me as their warehouse staff double checked the order, which is clearly not the case. Save yourself the hassle and shop elsewhere”

Posted 2 years ago

“Placed a very large order over £3000 at the end of December, 76 emails have been sent. 24 telephone calls, delivered the last item Bank holiday Monday left on the drive in the rain, as its a house we are refurbing I had to drop everything to drive over and take it inside. This time is was the right product just damaged, nails sticking up on the pallet and the vanity unit was face down. Damaged door. Photos emails and phone calls, still nothing, despite me talking to the Manufacturer who can supply a replacement damaged door. They really do not care. I would not usually leave bad feedback in our current climate, but this has been very stressful, dealing with customer services who simple respond with we will get back in 48 working hours 6 working days.Poor Poor Poor. Pay extra and go elsewhere,”

Posted 2 years ago

“Very poor aftercare. The first thing that appealed to me about this company was the delivery timelines. 10 days maximum it stated, so I booked fitters in for 2 weeks time. They swiftly emailed stating that some of the items wouldn’t be available for 2-3 weeks, so I had to renogotiate with the fitters (not easy when they have such a queue of work currently). Fitters have started and some of the items were still due for delivery, some they were still unable to provide me with an exact delivery date. I have numerous emails telling me the “wall mounted toilet” I had ordered was on its way (I hadn’t ordered wall mounted). Each one I replied to and at first was given a rather shirty reply stating that is what I had ordered. I had to screenshot my receipt to show that was not the case. When the toilet arrived, box was not damaged in the slightest (they ask you to check state of boxes on delivery). I open in anticipation of seeing a wall mounted toilet. Thankfully it was the toilet I had ordered, however it had a huge crack right through it. I emailed the company. Their returns policy is for you to arrange pallet collection of the broken item, and they will not issue delivery of the new one until the broken item is received in the warehouse. This took 18 DAYS!! I have now had to stall the fitters at additional expense (they’ve already ripped out the old bathroom at this point), and we can’t get fit in until another 6-8 weeks. Great. Finally, 6 weeks later we are installing the bathroom, when I open the toilet seat (from its pristine box) and find a huge crack in that too. This was delivered on the same pallet as the toilet. The company declined to replace this due to the length of time since delivery, even though the pallet had clearly been bashed about during delivery. Plus, the very reason it’s been so long since delivery is due to their prior failings. I have called to discuss this with them and they were, quite frankly, rude. I won’t be using their services again. The stress it’s caused and being without a bathroom for 8 weeks is just not worth it.”

Posted 2 years ago

“Avoid this company at all costs! They delivered a broken toilet and then we had to delay our plumber which ended up costing us money. They then delivered a new toilet and then we my plumber went to fit it, the toilet seat was broken. They are now refusing to give us a replacement. I don’t normally write reviews, but the customer service is really one of the worst I’ve come across and I would strongly recommend you avoid them at all costs.”

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY Unfortunately you cant give zero stars or I would. this company sells used and damaged goods purporting to be new. Support completely unhelpful in resolving. Absolute charlatans selling goods fraudulently.”

Posted 2 years ago

“Very disappointed”

Posted 2 years ago

“Terrible customer service Would not replace damaged shower rail”

Posted 2 years ago

“Avoid! Please take note of all the reviews on here and other sites. I only wish i had i was taken in by the website and price. I regret the day i placed an order, like other reviews told was in stock, then told 2 week wait, randomly turned up, with a damaged toilet and a missing item, several emails and phone calls later to sort out the replacement and missing item, only to receive an email 30mins after conversation to say can no longer get the item. I asked to return the order in full, was told i couldn't (Which is a lie), they were crafty and agreed to refund but only wanted to collect faulty item they did this twice!. I eventually spoke to a manager after speaking to several terribly rude and useless customer service people, who arrange the return. Only to now be 2 weeks later and no sign of refund. Back on the phone daily to them, being put on hold for 20mins told the manger will return call and never does. Save yourself and DON'T order from this company.”

Posted 3 years ago

“Ordered a sink on 02/03/21 and it's now 20/04/21. So far, they delivered the wrong sink 2 weeks late, took 2 weeks to collect wrong sink, couldn't supply the correct sink until mid-May so cancelled order and requested a refund which I am still waiting for therefore a dispute has been raised with PayPal. According to Hamira at QS Supplies, the Stock availability days quoted are only correct if the item is in stock!!! The website does not highlight this information nor does it confirm if an item is in stock. The other items I ordered were received however the items were detailed as being available within 5 days however they took over 2 weeks to arrive. Their Customer Services are rude and simply cut you off when you are demanding refunds which means your only recourse is to instigate a chargeback. Avoid this Company like the plague!!!! They are by far the rudest, most incompetent and downright deceitful organisation I have ever had the misfortune to deal with.”

Posted 3 years ago

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Qs Supplies is rated 3.2 based on 446 reviews