Can't give zero stars. Ordered a bath waste and overflow from QS and did arrive promptly and on initial inspection all appeared to be in tact. My builder was delayed and came to fit the piece and one piece was missing. Forget 'Customer Service' they refused to engage over the phone, despite needing it as a matter of urgency and even offered to pay extra for postage/courier. First e-mail promised a call/response within 24-48hrs and if not contact them back via e-mail. Two further e-mails, with another a week later and still NO acknowledgment or auto-reply e-mail back. In any case you only have 14 days from receipt of goods to check everything is there and for any discrepancies. Certainly won't be using again and avoid at all costs