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Qs Supplies Reviews

3.2 Rating 446 Reviews

55 %

of reviewers recommend Qs Supplies

Company Reviews

3.2

Based on 446 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I ordered a number of items for bathroom renovations and on arrival coding on the outside of the boxes were checked and matched the order details. My plumber started work on fitting the new shower and has discovered that an item inside the box does not match the item ordered. It is the wrong size and is not a quadrant tray. On calling for help, the response I got from the contact centre representative was totally inappropriate, unhelpful and failed to understand the problem which had occurred as a result of the wrong item being delivered. She told me there was no assistance to get a new item or similar replacement delivered and just told me to email with photos. Given I had plumber and tiler booked and their schedule was then delayed as a result of qs supplies sending me the wrong item inside a correct box, there was no apologies or attempt to support a solution. The off hand and abrupt nature of the response was really disappointing. It has resulted in our family having longer period without use of a bathroom and I have had to purchase a more expensive item via the plumber for delivery at financial cost to me. I sent a complaint via email with photos and video and only 5 days later received an apology email informing me they will collect the incorrect item and refund. Company refusing to compensate for the cost incurred in getting a replacement. I’ve chased again by email and today by phone. I’m told complaints are dealt with by an email department and they do not speak to people by telephone. Very poor customer service and beware that you may not actually receive the quality/ brand of items you order despite the labels on the box being correct. I would not use this company again ever.”

Posted 1 week ago

“I bought a sink and a set of taps from QS. It was the cheapest price that I could get anywhere but that ended up being for a reason. I would advise purchasing elsewhere but I would emphasise this if you're ordering anything that you need relatively soon. QS don't give you a delivery estimate so it could take one day or onw month, you just have no idea. They do not stock the item in their warehouse so they may not have the item to send even though on the website it shows as 'in stock. Eventually they scheduled my delivery a few weeks after ordering and weeks after all of my bathroom items from other stores arrived. The sink arrived but the taps did not. The delivery driver left them in his van. Customer service then couldn't get hold of the delivery driver and there was then radio silence from them. They eventually rescheduled the second part of the delivery but didn't post the item out until the day it was supposed to be delivered. Again, making everything late. Their customer service is shocking. They can't ever give you information on deliveries even though their delvieries are done in-house. I requested for my delivery to be refunded and there response was that 'it is not in the company policy to ever issue refunds' which is completely ILLEGAL. They said they would review this and get back to me and again... radio silence. I wish I would have paid slightly more and ordered elsewhere.”

Posted 3 weeks ago

“RIP off company .. I urge you not to buy from them. They sent my item in a damaged box, they had even cut off the part of the box that had the items barcode on, then when I wanted to return insisted on photos of undamaged box before they would send out a return authorisation and if the box was damaged at all when they received it they would not refund…a no win situation …if I can stop at least 1 other person being ripped off I will be happy”

Posted 1 month ago

“They sent me a chipped enamel bath and when I sent the picture they claimed they could tell from it the chip was an "installation damage" when the bath wasn't yet installed, I was there when the builders unwrapped it. Terrible customer service, took several emails back and forth to get that answer. There where other things in the order and everything came separate with not delivery updates, the bath showed up one day when I was home alone.”

Posted 3 months ago

“Please be careful if ordering from this company. Ordered a sink and vanity unity - the unit was fine, but unfortunately the sink arrived damaged. There is no protection between the ceramic sink and cardboard packaging. Unfortunately I was away and couldn't check within 3 days of delivery and therefore qssupplies have refused to replace - please consider elsewhere.”

Posted 5 months ago

“Dreadful. Bought an expensive tap that drips for seconds after it is closed. Sent a video and email and called many times to be told 'our manufacturer says no refund. Tolerate it!'. Avoid this outdated company and use one of the better merchants like Victorian Plumbing or Victoria Plumb. At least their customer service exists.”

Posted 8 months ago

“Do not buy anything that doesn't come as a complete package as the customer service is 1 star for actually replying to my complaint but not being prepared to do anything. We ordered a vanity unit including sink clicking on all the drop down options. Obviously have to order a tap separately which comes with it's waste. But the waste was too short on thread to fit the sink. We had 3 units and taps and had to waste time and money while the plumber purchased 3 "normal" wastes. QS wouldn't refund the difference, parroting they "don't offer advice" there was nothing on the sink or tap specifications to suggest an issue. Worst service I have had.”

Posted 9 months ago

“This company has taken my money and have no customer service!! I have never regretted purchasing from any website until today! I purchased a black Geberit flush plate on the site. The product I received was completely different to the product image and description on the website - I received a black shiny/glossy/mirror looking flush plate when there was no mention of this on the site and not even a minimal representation of a reflex on the image. I called the customer service to communicate this and was told to email, which I did. Given the product image and description on the website aren’t the right representation of the product I purchased, I’ve been discussing an exchange for an alternative product that actually looks like the image (even thought this would cost me an additional £30 which I’m happy to pay to resolve this — £109 in total for a flush plate!!!). They’ve collected my old product and now that they’ve received the product I sent back, they’re refusing to exchange and are saying that they can only refund me without the cost of delivery (which means that I’ll now lose £8 I paid for delivery on an item that doesn’t match the description or image on the website). I’ve been misled when I purchased the product and again by the customer service who led me to believe the matter was being dealt with and that the exchange would me made once they’ve received the item, just to then lie to me and try to take the money I paid for delivery, failing to provide me with a product that represents their product image and description.”

Posted 11 months ago

“horrible company awful and appalling customer service and even worse delivery avoid”

Posted 1 year ago

“If you want reliable and honest customer service, do not waste your time with QS Supplies. They delivered an item which was damaged and refused to refund or replace. Quite simply one of the worst companies I have come across. Never again.”

Posted 1 year ago

“Delivered damaged ite. Won't replace nor refund. Don't buy from these crooks !”

Posted 1 year ago

“The order I placed over the phone with the help of one of their team was delivered incorrectly. I asked for a straight forward exchange of the item in question and they refused. Shame as have two further en-suite bathrooms to furnish, will order elsewhere next time as the after-sales service is clearly lacking here”

Posted 1 year ago

“UPDATE 03/01/2023 STILL NO REFUND BEEN TOLD LIE AFTER LIE TERRIBLE COMPANY DONT BUY FROM THEM,IM THAT UNHAPPY WITH THEIR SERVICE IM LEAVING MY CONTACT DETAILS SO ANYONE WISHING TO BUY CAN SPEAK TO ME DIRECTLY BEFORE THEY MAKE THE MISTAKE 07429530869. UPDATE 22/12/2022 STAY WELL CLEAR NOT WORTH THE HASSLE. 17 phone calls 15 emails waited in 3 days for collection still no refund the worst company I have ever dealt with they tell lies make it as hard as possible to return anything even when it’s incorrect MINUS 20 ⭐️ VERY VERY POOR AVOID AT ALL COSTS DIABOLICAL COMPANY. 28/11/2022 I ordered a 1200x1200 elegant grey finish shower tray it wasn’t delivered on time when I received it,it was a shower tray formula that needs to be tiled. I have rang QS SUPPLIES everyday and everyday they tell me they have arranged for the item to be collected and when it’s not they ask me to wait another 24 hours, so I have done some investigating and it’s come direct from ABACUS which they are saying QS SUPPLIES haven’t even asked them to Collect they also told me they are making no collections till mid January to February next year JOKE. To top it all QS SUPPLIES have said they won’t refund me till 5 working days after it’s collected. Luckily I have paid by credit card so I have now asked my credit card company to deal with it so if you must buy from QS SUPPLIES THEN PAY BY CREDIT CARD AS IT WILL PROTECT YOU AGAINST COMPANIES LIKE QS SUPPLIES. IF YOU WANT A DECENT SERVICE THEN AVOID QS SUPPLIES VERY VERY POOR COMPANY.”

Posted 1 year ago

“Bathroom cabinet arrived broken. Had to chase for replacement. Replacement arrived broken. Support is poor.”

Posted 1 year ago

“Cheap but a month of emails have gone nowhere in getting a simple part replaced. Apparently my issue is being passed to the manufacturer but it clearly isn’t. Contacted the manufacturer directly and awaiting a response”

Posted 1 year ago

“QS Supplies customer service is absolutely appalling. They don't appear to understand their responsibilities, under the Sale of Goods Act or Distance Selling Regulations. I ordered a a bath and bathroom furniture, including a vanity unit, tall cupboard and mirrored cabinet. My delivery was split in two, the first delivery arrived without notification, the second was abandoned on my drive. The vanity unit and cupboard were badly damaged, so I asked to return them. QS Supplies took no responsibility and made the return process as difficult as possible. To get my refund, I had to convince their supplier the goods were damaged. I sent nearly 40 emails and close to 50 images. It took me 5 weeks to get my money back. I had a similar experience when I cancelled the mirrored cabinet, QS Supplies didn't acknowledge my cancellation. When they eventually provided return details, they gave me just 3 days to return it, instead the 14 days set out in legislation. QS Supplies my be cheap, but when it goes wrong, they don't care. I got my money back, but it didn't include the delivery charge I paid.”

Posted 1 year ago

“1. Misdescription of item - I initially used their contact form to explain an item purchased was not compatible with our heating system and that this limitation was not noted anywhere on the website. I asked for an exchange. This was completely ignored. 2. Breach of contract - I was then unreasonably refused a return within policy due to a fault with QS supplies communication system. They simply said it was now outside the 14 day policy so would not be honoured yet it was because they had not responded. 3. Poor service - unhelpful emails received demonstrating my query is clearly not being listened to properly or being escalated as requested. This is in addition to the contact form not working and the company making no effort to resolve this when it has been reported.”

Posted 1 year ago

“Close coupled toilet ordered. Only pan delivered. After 4 days of being ignored delivery of seat and cistern promised for delivery. Only seat arrived. They wouldn’t put cistern on next day delivery and said only asap. Who knows when or even what will be delivered. It sounds like they bow to whatever the warehouse dictates even though they are the incompetent members of staff.”

Posted 1 year ago

“Do NOT buy from this website!!! Be warned!!! Bought two shower doors as part of over £2,200.00 worth of bathroom fittings from this company and wanted to have one of the doors replaced with a smaller sized door as recommended by my plumber. The door was untouched and still in its original package and I sent them a picture to prove it. They wouldn't replace it because it was a few days beyond their 14 day returns policy period! I told them I was happy to pay a handling charge if necessary but they just repeated their returns policy!. I subsequently bought the smaller door from them but they then didn't even respond further to any of my emails. Shocking customer service! Save yourself the trouble, buy elsewhere!”

Posted 1 year ago

“awful service”

Posted 2 years ago

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Qs Supplies is rated 3.2 based on 446 reviews