Qs Supplies Reviews

3.69 Rating 266 Reviews
69 %
of reviewers recommend Qs Supplies
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 89%
accurate and undamaged orders
Greater than 90%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Over a week
customer service
2.90 out of 5
Returns & Refunds
refunds process
Difficult
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As other customers have also suggested I did not receive an email advising me when my sink and tap would be delivered, despite this being stated in writing to me when I placed the order on line. On Monday 24th February I emailed QS and Geodis (the delivery company) to ask when my order would be delivered. I was emailed by both companies advising me that my order would be delivered the next day (25th). My order did not arrive. QS were closed when I telephoned them just after 5pm to find out why my order had not been delivered. I then 'phoned Geodis and spoke to Peter Lally who advised me that my goods were still at the depot, he had no idea why they had not been delivered to me as promised and further advised me that any complaint which I wanted to make should be addressed to QS as my contract is with them and not the delivery company. I telephoned QS this morning just after 8am and now understand why so many customers have made negative comments about the customer service advisors. The person I spoke to was extremely unhelpful, I explained why I was 'phoning and gave her tha name of the person I spoke to yesterday evening at Geodis, she initially advised me to 'phone back after 9am when she would be able to speak to the delivery company to ascertain the circumstances of the failed delivery. I suggested that this was not an option as I had already wasted a whole day waiting for a delivery which did not arrive despite having 2 emails advising me that the items would be delivered. She then suggested that the items were not due to be delivered until today 26th. I have a copy of the Details for Consignment which clearly states that the order should be picked up on 24th and it was scanned into the Hub on 25th for delivery (according to my 2 emails) on 25th. She then advised me that she would try to speak to someone at the delivery company and put me on hold. Eventually she told me that she was experiencing some difficulties but also that she couldn't find any evidence of an email sent to me from QS stating that my order would be delivered on 25th February so would I send her proof??!!! I am not sure where she undertook her customer service training but I would imagine that insinuating that a customer is lying would not be part of any training session. I asked to speak to anyone who was in charge, she then put me on hold once again, after waiting more than 45 minutes my mobile cut off. I then 'phoned again using my landline and spoke to someone else who eventually transferred my call to Ali who told me that he was a supervisor. He was very polite and apologised for the poor service and suggested that if I made any future purchases with QS I could be given a discount to compensate me for the inconvenience caused. He advised me that my order would definately be delivered today and he would endeavour to ascertain the circumstances for the delay. I then telephoned Geodis and got through immediately to Peter Lally, he provided me with a rough idea of delivery time but suggested that an admin error had caused the delivery delay. My order has now been delivered, the driver was very pleasant and very helpful. I am a bit anxious about checking whether or not there is any damage to my order because of the anticipated stress of having to contact customer services at QS again!!
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Posted 6 hours ago
Horrible delivery and Customer service! They made numerous mistakes on sending wrong items (very cheekily in the correct box but packaging a cheaper product!), wrong delivery times and then charging us for re-deliveries. Do not use this company!! I wish I read these other similar reviews before purchasing!
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Posted 20 hours ago
DO NOT USE! Odered a Premier Athena 500mm Floor Standing WC Unit And Basin I thought I was ordering a 2 in 1 wash basin given the product description and photos showed both. It was delivered (£30) and I found that there was no WC unit in it. After speaking to customer service they told me in the small print that the WC is not included. Well then why show the product as a WC unit? This is a clear case of unethical marketing. The customer service team (who's command of English was atrocious) was very rude, unhelpful and unwilling to reach a resolution. I'll be taking it further with my credit card company and never buying from these cowboys again.
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Posted 4 weeks ago
Excellent service and quick delivery. Sink came with the best packaging I have ever seen, very little chance of getting damaged. Priced the sink in several shops but QS supplies beat them hands down. All in all 5 🌟
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Posted 1 month ago
AVOID AT ALL COST , NO CUSTOMER SERVICE ,STILL WAITING FOR FAULTY PART TO BE REPLACE SINCE BEFORE CHRISTMAS .EXCUSE AFTER EXCUSE AFTER EXCUSE .
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Posted 1 month ago
very good
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Posted 1 month ago
So far, the shipping & customer service has been poor; A week after I ordered I had to chase to get a delivery date. Phoned again the next day as I didn't receive the email confirmation I'd been promised only to be told the delivery had slipped a further 4 days. Fingers crossed for next week's delivery - really need QS to stick to their promises.
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Posted 1 month ago
still waiting for the faulty part and no email as promised . Be sorted on 2nd of January and now its 20th . Avoid like the plague . no customer service at all . RUBBISH
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Posted 1 month ago
A very professional service
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Posted 1 month ago
Abysmal service - delivery went back and back for a month and cost me a lot of tie and hassle . Could not get any accurate delivery information despite numerous emails and telephone calls wasting my time. Do not use this supplier whatever you do - you have been warned!!! Absolutely useless!!
1 Helpful Report
Posted 1 month ago
Good value item which we received in good time. Great service and friendly staff on the phone - many thanks!
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Posted 1 month ago
Great product as shown, but would describe as brass, looks lovely in my new kitchen
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Posted 1 month ago
Great prices, prompt delivery.
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Posted 1 month ago
Very happy with service
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Posted 1 month ago
Excellent customer service
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Posted 1 month ago
Speedy delivery!
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Posted 1 month ago
Easy timed delivery
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Posted 1 month ago
Waterless urinals are a great idea......although a little overpriced.
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Posted 1 month ago
very good service
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Posted 1 month ago
Poor service. Order paid for but no confirmation on delivery. Not good
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Posted 1 month ago
Qs Supplies is rated 3.69 based on 266 reviews