“Beautiful handles. Terrible, unhelpful and passive aggressive customer service. I ordered a magnetic strike plate and they have sent 2 opposing poles. So placed front face to front face the magnets oppose each other however when placed one front face to once back face they attract. I can't put one in a door backwards. I have sent emails and pictures to customer service only to be told that is what I have bought, I can claim a refund and when I tried to explain as obviously there is an error in what they have sent me I just had a blank email with my invoice attached. Helpful!”
“Answered phone immediately, passed and spoke to technical department straight away, order items, paid, and all delivered next day as promised, fantastic service.”
“Excellent product and price.
One star knocked off for not having a warning that RAL Black powder coated aluminium only gets processed on Wednesdays. Dispatch was quoted as next day, so when you order on a Wednesday night, you have to wait until the following Wednesday for them cut if in stock and then they dispatch the following day.”
