“The QIC beading came within the given time, packed in a secure box. The item is made from aluminium so is made to last and looks superior to other beading.”
“Ordering was very straight forward, great to deal with on the phone. The products arrived in perfect condition within the quoted timescale - top marks!”
“Returned goods in same order as delivered trying to rip me off by saying the goods are now damaged. I will never use these cowboys again keep well clear as they will try to by pass your Consumer rights.”
Dear David,
We are sorry to hear you are disappointed with the outcome of your return. However, we must clarify the facts regarding this transaction.
As a specialist supplier, we have a strict Quality Control process for all returns to ensure items are fit for resale. Upon arrival, our team documented extensive scratching on the trackwork, including damage found underneath your protective wrapping and broken components. We provided you with photographic evidence of this damage immediately.
Under the Consumer Contracts Regulations, while customers have a right to return items, retailers are entitled to deduct value if goods are returned in a condition that is not 'as new.' We have processed a partial refund for all items that met resalable standards, minus the previously agreed-upon collection and restocking fees.
We take our customers' consumer rights seriously and always aim for a fair resolution based on the physical condition of the goods received. We wish you the best with your project.
Kind Regards,
The Team at QIC Direct
“Had some issues with the original order. Suspect the courier didn't provide the proper care in transit, so arrived with scratches. No arguments, immediatley agreed t replace and delivered within 24 hrs. Cannot fault the service and will certainly use again.”
