“No invoice supplied via email means my time chasing- TO Be Clear - all businesses that purchase goods always require the invoice for the goods; just send the invoice automatically”
Hello Alexandru, we're really sorry to hear that your goods arrived damaged - if you choose to purchase from us again, please contact us directly and we will provide you with a discount code for your next order.
Kind regards,
The QIC Direct Team
“The delivery only happened after I chased it. Initially I was told the items were out of stock, but then after chasing a possible date I got the delivery the next day. Miraculous!
Product good though.”
“I’ve given a 3 star because the customer service was second to none; Ben Nicholls was a star in dealing with the issues I encountered - I had to pay delivery separately because the website didn’t charge it due to a technical problem, which delayed my delivery; when the delivery arrived, the wrong product was sent! Ben was very responsive and dispatched the right product straight away.”
“Beautiful handles. Terrible, unhelpful and passive aggressive customer service. I ordered a magnetic strike plate and they have sent 2 opposing poles. So placed front face to front face the magnets oppose each other however when placed one front face to once back face they attract. I can't put one in a door backwards. I have sent emails and pictures to customer service only to be told that is what I have bought, I can claim a refund and when I tried to explain as obviously there is an error in what they have sent me I just had a blank email with my invoice attached. Helpful!”
