“Returned goods in same order as delivered trying to rip me off by saying the goods are now damaged. I will never use these cowboys again keep well clear as they will try to by pass your Consumer rights.”
Dear David,
We are sorry to hear you are disappointed with the outcome of your return. However, we must clarify the facts regarding this transaction.
As a specialist supplier, we have a strict Quality Control process for all returns to ensure items are fit for resale. Upon arrival, our team documented extensive scratching on the trackwork, including damage found underneath your protective wrapping and broken components. We provided you with photographic evidence of this damage immediately.
Under the Consumer Contracts Regulations, while customers have a right to return items, retailers are entitled to deduct value if goods are returned in a condition that is not 'as new.' We have processed a partial refund for all items that met resalable standards, minus the previously agreed-upon collection and restocking fees.
We take our customers' consumer rights seriously and always aim for a fair resolution based on the physical condition of the goods received. We wish you the best with your project.
Kind Regards,
The Team at QIC Direct
“I have send you E mail regarding the glass door lock witch i perched there was no leaflet regarding the assembly Requisted one I did not get any information or reply”
Hi Zahoor,
We are sorry to hear you have experienced issues when installing this product.
We are unable to find any correspondence from yourself regarding this. If you could please drop us an email to sales@qic-direct.com, or give us a call on 01280 277940, we would be happy to help.
The QIC Direct Team
“Very poor delivery considering the cost. Probably would have been over a week if it had not been chased up following my enquiry about delay. Product in poor condition possibly pre used with various stains on the metal.”
“We live at 255 & the delivery was LEFT at number 25 & just by their side gate, thank goodnes they are honest, they said they were in the house but the driver didn't knock!
Fortunately, the house owner saw Peter's mobile number & rang us, the item was very long & wouldn't fit in our car so we had to walk to collect it.
We did get an apology from "Ben" but maybe a visit to Spec Savers would be useful.”
