Beautiful handles. Terrible, unhelpful and passive aggressive customer service. I ordered a magnetic strike plate and they have sent 2 opposing poles. So placed front face to front face the magnets oppose each other however when placed one front face to once back face they attract. I can't put one in a door backwards. I have sent emails and pictures to customer service only to be told that is what I have bought, I can claim a refund and when I tried to explain as obviously there is an error in what they have sent me I just had a blank email with my invoice attached. Helpful!