“I had dealings with one of your sales assistants, Ben Nicholls, and he couldnt do enough to get my order turned around, as I had a deadline to meet. I really appreciate his efforts, and I was able to meet the deadline - Thanks Ben”
“We live at 255 & the delivery was LEFT at number 25 & just by their side gate, thank goodnes they are honest, they said they were in the house but the driver didn't knock!
Fortunately, the house owner saw Peter's mobile number & rang us, the item was very long & wouldn't fit in our car so we had to walk to collect it.
We did get an apology from "Ben" but maybe a visit to Spec Savers would be useful.”
“The delivery only happened after I chased it. Initially I was told the items were out of stock, but then after chasing a possible date I got the delivery the next day. Miraculous!
Product good though.”
“I’ve given a 3 star because the customer service was second to none; Ben Nicholls was a star in dealing with the issues I encountered - I had to pay delivery separately because the website didn’t charge it due to a technical problem, which delayed my delivery; when the delivery arrived, the wrong product was sent! Ben was very responsive and dispatched the right product straight away.”
“Alrhough the automated email notification said there is no way of tracking the order I received these channels so quickly it didnt matter! Very quick delivery.
The channels are in use already holding an acrylic sheet to serve as a little desk spot by the window.”
