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QDOS Accident Assistance Reviews

4.6 Rating 86 Reviews

91 %

of reviewers recommend QDOS Accident Assistance

Company Reviews

4.6

Based on 86 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About QDOS Accident Assistance:

QDOS Accident Assistance provide a comprehensive accident claims management service. From first notification of loss through to claim settlement you can trust QDOS to deliver transparent, flexible solutions resulting in measurable partner benefits and outstanding customer service.

Visit Website

Phone:

0800 093 0982

Email:

enquiries@qdosassist.co.uk

Location:

1st Floor, Barfield House, 24 – 28 Alderley Road
Wilmslow
SK9 1PL

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Qdos customer service. Always happy to help, quick responses. Would recommend.”

“Really helpful to have guidance to help me through the stressful post accident time. Special thanks to Cat Kelly who was always ready to give advice and help.”

“Very professional, great costumer service, very helpful, very good listeners and they are always in your side to get you what you deserve.”

“QDOS was very quick to answer the phones, kept me informed about every stage of the process. Always polite and helpful. The process was quick and my car was fixed within two months.”

“Excellent customer service I was well kept in formed through the process great communication fast and reliable work my case handler who handle my claim in very professional manner way and keept me updated in every step I am very happy the way he dealt with my claim I would recommend every one Richard Dash he deserve 7 star thank you very much Richard Dash you are the best.”

“QDOS Accident Team have made what could have been a long and stressful process really easy, dare i say pleasant experience. Highly recommended.”

“Excellent customer service. Very helpful and quick responses.”

“Excellent customer service. Quick and helpful response every time I called or emailed. Very happy!”

“Excellent service, I was kept well informed throughout the process which was dealt with very quickly and very efficiently.”

“Great communication and helpful throughout the process. Would definitely recommend. Richard was fab, thank you”

“Fast, reliable and lovely to work with”

“Special mention too Emma Taylor, my case handler, who handled my claim in a professional manner, providing regular updates as my personal situation developed, making sure I was always well informed. QDOS was simple too work with and very understanding when I made them wait as I gathered the necessary evidence I needed.”

“I was introduced to QDOS by a local rep . I was promised the earth by the rep and I have to say I have received a second to none service . Every one is totally on the ball and keeps me and the client regularly updated . The cars have been a little late on a few occasions but the client has been updated and been happy with the service . My rep is really good and nothing is too much trouble for her . I would recommend QDOS to anyone .”

“Working with QDOS means we know our customers are in good hands. They often comment on how smooth QDOS made the process of getting their car repaired. The team are always friendly and professional. 5 stars!”

“Richard my claims adviser was brilliant, very informed and helpful through the whole process. Would strongly recommend this company, felt reassured all through the process”

“I was recommended to use these guys by my local garage. My repairs were authorised quickly and I didn't have to pay my excess. I had a lovely car whilst mine was in for repairs which was an added bonus, although I was a little bit nervous about driving a new car! Easy to get through to on the phone and friendly and helpful with any queries (unlike my insurers), would highly recommend.”

“They have helped us with the initial follow up to our car being hit by another, eventually finding us a hire car and dealing with the search for a repair shop.”

“Even though my claim dragged on a bit it was no fault of the pleasant staff at Qdos, I was kept pretty much up to date with things and it was only down to the other Insurance company not understanding English road laws.”

“Scandalous company, my car door and front wing were slightly damaged through no fault of my own so we took the vehicle to a body shop who said they went through Qdos and not to worry, what a joke. A woman called Annie Reddington from QDOS called back a few days later and said all they could do was write the car off and give us £4500 which was their estimate value of the vehicle and the damage was £4500 to fix, this was a lie. The vehicle had a few dints and the price of the vehicle, a 2014 Ford Kuga with 60,000 miles was £7,850 so they most likely wanted to make a few grand of us. I took the car to another repair shop and they quoted £800 so a difference of £3700 to fix, what a bunch of CHARLATANS, avoid, avoid, avoid.”

“12th September we had our parked car written off. It was early morning we were still in bed. It took til 19th December for the other insurer to send the payment over to Qdos. I was told that we would receive payment once funds had cleared their bank. It is now the 17th January and despite numerous phone calls and emails from us we still have not received payment. I’m not sure if it is legal for Qdos to hang on to our payment for this length of time. We had to return the hire car as we were out of the country for 24 days in October and were told that should we be paid our claim we must return the car immediately. We sent the hire car back just in case the payment arrived whilst we were away and didn’t want to fall foul of the agreement. We have bought a car and have lost interest on our money waiting for the from Qdos. I wonder if they will send us compensation for lost interest, especially as they only paid out for the hire car til October.”

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QDOS Accident Assistance is rated 4.6 based on 86 reviews