12th September we had our parked car written off. It was early morning we were still in bed. It took til 19th December for the other insurer to send the payment over to Qdos. I was told that we would receive payment once funds had cleared their bank. It is now the 17th January and despite numerous phone calls and emails from us we still have not received payment. I’m not sure if it is legal for Qdos to hang on to our payment for this length of time. We had to return the hire car as we were out of the country for 24 days in October and were told that should we be paid our claim we must return the car immediately. We sent the hire car back just in case the payment arrived whilst we were away and didn’t want to fall foul of the agreement. We have bought a car and have lost interest on our money waiting for the from Qdos. I wonder if they will send us compensation for lost interest, especially as they only paid out for the hire car til October.