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QDOS Accident Assistance Reviews

4.6 Rating 86 Reviews
91 %
of reviewers recommend QDOS Accident Assistance
Company Reviews Metrics Info
4.6
Based on 86 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read QDOS Accident Assistance Reviews

About QDOS Accident Assistance:

QDOS Accident Assistance provide a comprehensive accident claims management service. From first notification of loss through to claim settlement you can trust QDOS to deliver transparent, flexible solutions resulting in measurable partner benefits and outstanding customer service.

Visit Website

Phone:

0800 093 0982

Email:

enquiries@qdosassist.co.uk

Location:

1st Floor, Barfield House, 24 – 28 Alderley Road
Wilmslow
SK9 1PL

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Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
James L
Verified Reviewer
“WARNING>>>>Awful Awful Awful company DO NOT USE!! I cannot believe 100% of reviewers recommend this company. It will be interesting to see if they leave this review here... I used QDOS after my Mercedes Tipper Truck was hit head on by a Third Party who accepted full blame for the accident. My vehicle has been off the road ever since I am now 6 weeks down the line and still have no solution. The claim has been passed from pillar to post around the team , my first case handler was taken off claim and then passed to someone else. The staff are rude and abrupt and do not call back when they say they will. After 4 weeks of waiting , the engineer finally visited the vehicle and it was written off by him, at a very low figure which would never be enough to replace it... They didnt take into account it was automatic vehicle with and aluminum body , two items that make it more valuable than a standard comparable vehicle . When I discussed comparable evidence that would bring value up the engineer then said he may not write vehicle off. All the time whilst this has been going on the vehicle has been sat in a compound racking up rental costs every day ... I have never been told by QDOS that it is my responsibility to get this vehicle moved,( that is not driveable ) but I also have to pay the costs of storage and then try and claim them back. In 6 weeks of discussions with QDOS I have asked and asked what I need to do ( their recorded calls will back this up) about the vehicle and only now that the POLICE have written to me saying the vehicle may be destroyed as they are classing it as abandoned in the compound that QDOS have said that it is my responsibility to recover the vehicle. I didnt plan to have a no fault accident and find myself in a position where I will end up with not enough money to replace it, have to pay for storage costs and claim them back whilst all the time trying to run my own business. QDOS mission statement is "We will surpass the requirements of customers who appreciate excellence ".... This is laughable and in no way have they ever surpassed any of my requirements. DO NOT USE.... unless you want to waste weeks of your life getting nowhere ...”
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Jim G
Verified Reviewer
“10 out of Cathy and the team were on the ball all the way thanks again”
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Louise E
Unverified Reviewer
“Absolutely shocking company I wouldn't recommend these to my worst enemy”
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Anonymous
Verified Reviewer
“Do not trust qdos, my car is now in storage and is accumulating cost. They initially said my claim fits criteria for non fault but it was a lie to get me to sign off papers that would essentially earn them a nice profit weather they win a claim or not. After 2 days of being passed around to different companies they just keep on telling me to get my insurance to collect my car and deal with the claim. What an absolute scam!”
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Fahim
Verified Reviewer
“QDOS got professional team they always help their customers Emma you doing great service Kalam doing very professional work good luck special thanks to Kalam. Fahim”
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Anonymous
Unverified Reviewer
“Fast, reliable and lovely to work with”
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Mrs D
Verified Reviewer
“Richard my claims adviser was brilliant, very informed and helpful through the whole process. Would strongly recommend this company, felt reassured all through the process”
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Anonymous
Verified Reviewer
“12th September we had our parked car written off. It was early morning we were still in bed. It took til 19th December for the other insurer to send the payment over to Qdos. I was told that we would receive payment once funds had cleared their bank. It is now the 17th January and despite numerous phone calls and emails from us we still have not received payment. I’m not sure if it is legal for Qdos to hang on to our payment for this length of time. We had to return the hire car as we were out of the country for 24 days in October and were told that should we be paid our claim we must return the car immediately. We sent the hire car back just in case the payment arrived whilst we were away and didn’t want to fall foul of the agreement. We have bought a car and have lost interest on our money waiting for the from Qdos. I wonder if they will send us compensation for lost interest, especially as they only paid out for the hire car til October.”
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Gordon M
Verified Reviewer
“complaint ref 14400: Shocking company to deal with i never got to speak to the right person when ask my handler who was called Jay who seems to have went on annual leave now ,i have been chasing my salvage money for my van after it was written off in August and i told Qdos after receiving engineers report that i did not want it back and agreed for them to dispose of it ,which it said they could do in their email but there was some confusion over payment costs between Qdos and Copart Auto Breakers and the recovery company over the pick-up and storage cost of £650 back in October so was never picked up having only found this out over last few weeks, now 6 months of chasing my payment every other week and being told they would call me back with information which they never did and only after making an official complaint they now tell me it’s my problem and i need to sort disposal and storage myself, at no time over the last 6 months of chasing my monies was i ever informed of this even when i called them nearly every week ,now the costs has risen to over £2770 and will go up having now to take it to the financial ombudsman wish i had gone with my own insurance company from the start”
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Anonymous
Verified Reviewer
“I’m absolutely appalled at the service received by QDOS, my partners been waiting for his insurance money from this company we have been told three different days as to when the money will be in his bank and today three different times as to when the money will be released, some of the people working on the call lines have been rude I am absolutely appalled !!”
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Paul
Verified Reviewer
“Ella was truly brilliant. Despite my impatience she handled the claim with tenacious efficiency, despite the third parties attempts to delay matters. All emails were answered most politely and promptly. All the stress and anxiety of a RTA were non existent thanks to Ella and the QDOS team Many thanks Ella, your are the bestest. Paul”
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Evonne
Unverified Reviewer
“Excellent Service. I have been dealing with a member of the Qdos team, Rori Sutton. I cannot fault his service, impeccable!”
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Natalie
Verified Reviewer
“Having been hit in the back by a driver who then didn’t report the accident to his insurers or answer any calls or letters from them our case was a complete nightmare. We weren’t getting very far but it was great to have QDOS on my side. As soon as Rori took on our case everything started to sort itself out and she chased the other parties insurers relentlessly to get it sorted for us. She was also really approachable and so friendly and helpful, a credit to the company.”
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Sandy S
Verified Reviewer
“Qdos dealt with my car accident happily confidently and quick especially considering the third party was International. I had nothing to worry about they dealt with it all.”
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Chris
Unverified Reviewer
“Exceptional service from Emma Taylor, a credit to the company. Such a smooth process, takes the control out of the hands of the insurance companies who like to dictate”
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Nicky B
Verified Reviewer
“My claims advisor Cat was extremely professional, helpful and friendly and kept me up to date with what was happening. She was always happy to answer any questions, no matter how silly. She offered reassurance all the way through and always called when she said she would, I couldn't have asked more of her.”
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Julie M
Verified Reviewer
“My case worker Richard was great. Kept me up to date on how my case was proceeding & always very helpful if I had to call him. Excellent service.”
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Anonymous
Unverified Reviewer
“I was very happy with the service I received from QDOS and the whole claim was managed in a very efficient manner. The only shortcoming that I noted was one of procedure - when Kindertons first contacted me, they asked for information that I had already provided (eg The statement of truth). This surprised me and caused some concern, as it seemed that they may have been attempting to muscle in on QDOS. However, a phone call to Louise solved my problem and all continued apace. Overall, a very good service.”
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Anonymous
Verified Reviewer
“I would just like to take time to say thank you for the outstanding service provided by yourselves and the way you managed my accident claim. I would like to make a special mention to Shelley Evans who personally managed my claim. Today I got my van back fully restored. This is the first time I have used qdos and i will not hesitate in recommending your service to friends and family. Many thanks Richard Forman ref. QAA1865”
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Jack C
Verified Reviewer
“Emma T has been amazing through the whole process. Making everything as easy as possible with minimal (no) stress. She was lovely to speak to over the phone and was more than happy to work around my time table when it came to getting in touch. Thank you :)”
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QDOS Accident Assistance is rated 4.6 based on 86 reviews
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