QDOS Accident Assistance Reviews

4.89 Rating 47 Reviews
98 %
of reviewers recommend QDOS Accident Assistance
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read QDOS Accident Assistance Reviews

About QDOS Accident Assistance:

QDOS Accident Assistance provide a comprehensive accident claims management service. From first notification of loss through to claim settlement you can trust QDOS to deliver transparent, flexible solutions resulting in measurable partner benefits and outstanding customer service.

Visit Website

Phone:

0800 093 0982

Email:

enquiries@qdosassist.co.uk

Location:

1st Floor, Barfield House, 24 – 28 Alderley Road

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Anonymous
Anonymous  // 01/01/2019
Excellent Service.

I have been dealing with a member of the Qdos team, Rori Sutton. I cannot fault his service, impeccable!
Having been hit in the back by a driver who then didn’t report the accident to his insurers or answer any calls or letters from them our case was a complete nightmare. We weren’t getting very far but it was great to have QDOS on my side. As soon as Rori took on our case everything started to sort itself out and she chased the other parties insurers relentlessly to get it sorted for us. She was also really approachable and so friendly and helpful, a credit to the company.
Five stars to Nicola Thompson. My claim was going nowhere fast till Nicola picked it up. Her response to my concerns, subsequent action and communication were brilliant. Just over a week later the car is going in for repair. Thanks for your help, Nicola!
Can't thank chriss Haycock and Emma Scott enough been fantastic from start to Finnish , qdos excellent service ❤️ Debbie watts ⭐️⭐️⭐️⭐️⭐️ Five stars won't let me select
Excellent service! Communication was outstanding and any stress caused by the car accident was quickly eased by the wonderful staff.
WARNING>>>>Awful Awful Awful company DO NOT USE!!

I cannot believe 100% of reviewers recommend this company. It will be interesting to see if they leave this review here...

I used QDOS after my Mercedes Tipper Truck was hit head on by a Third Party who accepted full blame for the accident. My vehicle has been off the road ever since

I am now 6 weeks down the line and still have no solution. The claim has been passed from pillar to post around the team , my first case handler was taken off claim and then passed to someone else. The staff are rude and abrupt and do not call back when they say they will.

After 4 weeks of waiting , the engineer finally visited the vehicle and it was written off by him, at a very low figure which would never be enough to replace it... They didnt take into account it was automatic vehicle with and aluminum body , two items that make it more valuable than a standard comparable vehicle . When I discussed comparable evidence that would bring value up the engineer then said he may not write vehicle off.

All the time whilst this has been going on the vehicle has been sat in a compound racking up rental costs every day ... I have never been told by QDOS that it is my responsibility to get this vehicle moved,( that is not driveable ) but I also have to pay the costs of storage and then try and claim them back.

In 6 weeks of discussions with QDOS I have asked and asked what I need to do ( their recorded calls will back this up) about the vehicle and only now that the POLICE have written to me saying the vehicle may be destroyed as they are classing it as abandoned in the compound that QDOS have said that it is my responsibility to recover the vehicle.

I didnt plan to have a no fault accident and find myself in a position where I will end up with not enough money to replace it, have to pay for storage costs and claim them back whilst all the time trying to run my own business.

QDOS mission statement is "We will surpass the requirements of customers who appreciate excellence ".... This is laughable and in no way have they ever surpassed any of my requirements.

DO NOT USE.... unless you want to waste weeks of your life getting nowhere ...
Qdos dealt with my car accident happily confidently and quick especially considering the third party was International. I had nothing to worry about they dealt with it all.
Exceptional service from Emma Taylor, a credit to the company. Such a smooth process, takes the control out of the hands of the insurance companies who like to dictate
After an unexpected car park incident and the perpetrator leaving a fake note, he didn’t see my dash cam. I was put in touch with QDOS by my local garage. I found the process was painless as QDOS where brilliant. I got regular updates though out the long process.
My claims advisor Cat was extremely professional, helpful and friendly and kept me up to date with what was happening. She was always happy to answer any questions, no matter how silly. She offered reassurance all the way through and always called when she said she would, I couldn't have asked more of her.
My case worker Richard was great. Kept me up to date on how my case was proceeding & always very helpful if I had to call him.
Excellent service.
is a very good compani i am happy wich QDOS
I'M VERY HAPPY ABOUT THIS SERVICE.
Someone hit my car and caused £1000 damage. I sensed they wouldn't accept liability so I was referred to QDOS by a local garage. Very efficient process from QDOS meant that everything was taken care of. The person who hit my car denied liability and lied to say I hit their car! As it happened I had a video of the incident so their insurer eventually agreed to cover the full cost.

I highly recommend QDOS but I recommend having strong evidence of liability before making a claim. They will act on your behalf without involving your insurer at all, assuming you have the evidence.
I was very happy with the service I received from QDOS and the whole claim was managed in a very efficient manner. The only shortcoming that I noted was one of procedure - when Kindertons first contacted me, they asked for information that I had already provided (eg The statement of truth). This surprised me and caused some concern, as it seemed that they may have been attempting to muscle in on QDOS. However, a phone call to Louise solved my problem and all continued apace. Overall, a very good service.
The staff AT QDOS were so helpful I didn't really have to do anything. They worked around the times that I was available to talk etc. which made things at work easier. A car which is in great condition and similar size to my car was delivered to my place of work as I was struggling to meet at the garage to pick up the rental car, which made life much easier. The repairs to my own car are first class. Can't fault QDOS at all would definitely recommend them.
10 out of Cathy and the team were on the ball all the way thanks again
We are very happy with the way QDOS deals with claims, very efficient and simple for all involved. I run a bodyshop in Milton Keynes and recommend this to all my customers who have been involved in an accident and need their services.
I would just like to take time to say thank you for the outstanding service provided by yourselves and the way you managed my accident claim. I would like to make a special mention to Shelley Evans who personally managed my claim. Today I got my van back fully restored.
This is the first time I have used qdos and i will not hesitate in recommending your service to friends and family.
Many thanks
Richard Forman ref. QAA1865
Emma T has been amazing through the whole process. Making everything as easy as possible with minimal (no) stress. She was lovely to speak to over the phone and was more than happy to work around my time table when it came to getting in touch. Thank you :)
QDOS Accident Assistance is rated 4.89 based on 47 reviews