QDOS Accident Assistance Reviews

4.9 Rating 61 Reviews
97 %
of reviewers recommend QDOS Accident Assistance
Based on 61 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read QDOS Accident Assistance Reviews

About QDOS Accident Assistance:

QDOS Accident Assistance provide a comprehensive accident claims management service. From first notification of loss through to claim settlement you can trust QDOS to deliver transparent, flexible solutions resulting in measurable partner benefits and outstanding customer service.

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0800 093 0982




1st Floor, Barfield House, 24 – 28 Alderley Road

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Anonymous  // 01/01/2019
The carlsberg of accident management company’s , There staff are amazing, knowledgeable and speedy, Mr Gareth swift who personally looked after was famtastic Would recommend to anyone who needs help in a accident
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Fast response, good customer service,
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Excellent service Quick response Great
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Good service, informative through the process - would recommend!
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Well done job and very good
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Thanks so much for everything
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Very happy your service
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A1 highly recommended
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, so professional made everything easy can't thank them enough
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QDOS.have been amazing,the service was fast and communication was excellent,would highly recommend QDOS. Thank you
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QDOS,have been amazing,fast service,the communication excellent ,I would highly recommend them. Thank you QDOS.maxine
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I’m absolutely appalled at the service received by QDOS, my partners been waiting for his insurance money from this company we have been told three different days as to when the money will be in his bank and today three different times as to when the money will be released, some of the people working on the call lines have been rude I am absolutely appalled !!
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QDOS got professional team they always help their customers Emma you doing great service Kalam doing very professional work good luck special thanks to Kalam. Fahim
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Ella was truly brilliant. Despite my impatience she handled the claim with tenacious efficiency, despite the third parties attempts to delay matters. All emails were answered most politely and promptly. All the stress and anxiety of a RTA were non existent thanks to Ella and the QDOS team Many thanks Ella, your are the bestest. Paul
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Excellent Service. I have been dealing with a member of the Qdos team, Rori Sutton. I cannot fault his service, impeccable!
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Having been hit in the back by a driver who then didn’t report the accident to his insurers or answer any calls or letters from them our case was a complete nightmare. We weren’t getting very far but it was great to have QDOS on my side. As soon as Rori took on our case everything started to sort itself out and she chased the other parties insurers relentlessly to get it sorted for us. She was also really approachable and so friendly and helpful, a credit to the company.
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Five stars to Nicola Thompson. My claim was going nowhere fast till Nicola picked it up. Her response to my concerns, subsequent action and communication were brilliant. Just over a week later the car is going in for repair. Thanks for your help, Nicola!
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Can't thank chriss Haycock and Emma Scott enough been fantastic from start to Finnish , qdos excellent service ❤️ Debbie watts ⭐️⭐️⭐️⭐️⭐️ Five stars won't let me select
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Excellent service! Communication was outstanding and any stress caused by the car accident was quickly eased by the wonderful staff.
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WARNING>>>>Awful Awful Awful company DO NOT USE!! I cannot believe 100% of reviewers recommend this company. It will be interesting to see if they leave this review here... I used QDOS after my Mercedes Tipper Truck was hit head on by a Third Party who accepted full blame for the accident. My vehicle has been off the road ever since I am now 6 weeks down the line and still have no solution. The claim has been passed from pillar to post around the team , my first case handler was taken off claim and then passed to someone else. The staff are rude and abrupt and do not call back when they say they will. After 4 weeks of waiting , the engineer finally visited the vehicle and it was written off by him, at a very low figure which would never be enough to replace it... They didnt take into account it was automatic vehicle with and aluminum body , two items that make it more valuable than a standard comparable vehicle . When I discussed comparable evidence that would bring value up the engineer then said he may not write vehicle off. All the time whilst this has been going on the vehicle has been sat in a compound racking up rental costs every day ... I have never been told by QDOS that it is my responsibility to get this vehicle moved,( that is not driveable ) but I also have to pay the costs of storage and then try and claim them back. In 6 weeks of discussions with QDOS I have asked and asked what I need to do ( their recorded calls will back this up) about the vehicle and only now that the POLICE have written to me saying the vehicle may be destroyed as they are classing it as abandoned in the compound that QDOS have said that it is my responsibility to recover the vehicle. I didnt plan to have a no fault accident and find myself in a position where I will end up with not enough money to replace it, have to pay for storage costs and claim them back whilst all the time trying to run my own business. QDOS mission statement is "We will surpass the requirements of customers who appreciate excellence ".... This is laughable and in no way have they ever surpassed any of my requirements. DO NOT USE.... unless you want to waste weeks of your life getting nowhere ...
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QDOS Accident Assistance is rated 4.85 based on 61 reviews