“Phenomenal, 5 star customer experience from Putnams. Cannot praise them highly enough. Seamless ordering process. Kept updated with the progress of my order, every step of the way. The very best of British in my opinion. A very happy customer indeed. Keep up the great work! Absolutely first class! 👏👏👏👏👏”
“I have ordered several items from them, including cushions and support antiallergy pillows. All their products seem to be of high quality and designed with good purpose. Moreover they have a great customer service. They were very diligent and were able to make sure that my last order with them arrived just before we moved away from the country. Their prices are 100% worth it.”
“I am a British osteopath who lives and works in France. I ordered a pillow on the Putnams French website recently. I paid for the pillow and postage in Euros. At no point was there any mention that the pillow would be shipped from Britain and that I would have to pay import duty on the pillow. When I received notification that the pillow had arrived at my local Post Office, I refused to pay the import duty (35Euros). The pillow that I paid 140 Euros for was sent back to Putnams. I have asked for a refund but have heard nothing from Putnams. I would appreciate some feedback from Putnams.”
I apologise for the miscommunication. We state on our shipping page and all over our site that we are based in the UK. The website is translated into French for our customers ease. - the Putnams team
“I have not had to make contact with Putnams with my purchase, which should be considered as a plus. Their terms and descriptions are sufficient enough to understand. And I was overall very pleased with all results. And I can be very particular at times (I am told by wife). So bravo at Team Putnams.”
“The wedge and covers are really well made. I contacted Putnams by telephone and they couldn’t have been more helpful. Excellent service. Highly recommend.”
“Excellent support and cool under my head (I suffer with hot flushes . This pillow is soft but supportive. It supports my shoulder and neck when I am sleeping on my sides but is also comfortable when I occasionally sleep on my back. But I do mostly side sleep. Good cover and fits into my John Lewis bedding. Fast shipping, happy that it is made in the UK.”
“I've just bought 3 'Sero Pressure Bonyparts Cushions' and sitting is now more comortable than it has been for quite a time. Good quality,well made and good service - Hedley was very helpful.”
“Good communication and customer service. The only thing was that I wasn’t informed it would take that long to arrive when I ordered. Worth the wait though.”
“The seat wedge is made in the factory in the UK and takes a little while to arrive, but it's great to know that it has been made to order and beautifully made.”
“The website is good and the price point is fair. The pillows are handmade & so it did take a couple of weeks to receive it. Customer service explained this and were responsive. Would use again.”
“I discovered Putnam's when searching online, desperate for help with acid reflux, which had come on suddenly as a result of taking ibuprofen to help with an arthritis flare-up.
Their website was easy to understand and helpful. I bought a bed wedge to help with the acid reflux at night. It arrived in a timely fashion and was well-packaged. Communications from Putnam's were very good throughout; it certainly felt as if I could access them if there were any problems.”
“Great service and speed of delivery, as needed Bed Wedge to take away and contacted them, they made sure I recieved before I went away. Would definitely use Putnam's again if needed! Thank you”
