Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 18,896 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 18,896 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

Visit Website

Phone:

0330 223 2202

Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 1st May 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the final outcome was good quality but they initially sent me only 1 coaster with 4 photos on rather than 4 coasters with a photo on each. but we sorted the mix up”

Helpful Report

Posted 4 months ago

Hi Vivien, I'm sorry to hear of the mix-up but glad that the team sorted this out for you. We've reviewed the issue and I am pleased to say that we have resolved it to prevent this from happening in future. Best, Rob

Posted 4 months ago

“Quick service but colours a bit garish”

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Posted 4 months ago

“The mugs are great, but the so-called speedy delivery service is a waste of money, as they are posted using Royal Mail and take ages to come.”

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Posted 5 months ago

“Mugs are great but the writing on them could of been bigger. When I asked if it could be done I got told no.”

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Posted 6 months ago

“The shirts and hoodies were fab but the mug was cheap and nasty while costing plenty ! Such a shame to b let down soo badly by a product you push so hard”

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Posted 7 months ago

“Nice mug but pictures was blurry”

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Posted 9 months ago

Hi there I'm sorry to hear the photos on your mug are blurry. We're always happy to take a look at issues like this - just pop us an email to enquiries@printster.co.uk with a photo of the mug you've received and the team will investigate for you. Best, Rob

Posted 9 months ago

“Quick delivery and good design however I am not completely happy with the quality of the print out. The photo files were large and good quality so there is not reason for them to be printed blurry.”

Helpful Report

Posted 10 months ago

Hi there, I'm sorry to hear you're unhappy with the quality of the print. We'd love to take a look at this for you. Could you send us an email to enquiries@printster.co.uk, attaching a photo of the item you've received? Our team will then do their best to assist you. Thanks, Rob

Posted 10 months ago

“I loved the quality of the printing but sadly the T shirt is too small and far too tight so I would advise that a bigger size be ordered. I did tell the the company that it is smaller than what I ordered, even at a stretch , but I was just offered a discount if I wanted to order a bigger one !!”

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Posted 11 months ago

“Didn’t think the print quality was good but couldn’t return”

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Posted 11 months ago

“I ordered large personalised mug , but when it arrived it was just a small ordinary size mug . It was for a Man”

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Posted 1 year ago

“Lovely mug but paid extra for it to be filled with chocolates and it wasn’t”

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Posted 1 year ago

“Happy with the produc as described but poor quality material used”

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Posted 1 year ago

“They arrived on time, well packed and as shown “on line”. In truth they were slightly smaller than I had expected but were still well received.”

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Posted 1 year ago

“I believe it is OK, I was not the recipient of mug.”

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Posted 1 year ago

Hi John, thank you for leaving a review. I'm pleased to hear that everything was ok with your order, but just wanted to get in touch to see if there is anything we can improve upon in order to get closer to a 5* rating? Thanks, Rob @ Printster

Posted 1 year ago

“Quality of picture on the mug was faultless, really impressive. My children got the mug for their uncles birthday. He was really touched by the thoughtful gift and only uses his photo mug now for his hot beverages! I would have given it 5 stars but was disappointed in the gift wrapping. I paid more to include that option hoping it would save time on having to gift wrap the mug myself. The mug came in a plain brown cardboard box with some encouraging phrases on the side, very dull looking and not up to the same standard when comparing it to the quality of the mug. Printster needs to put more thought behind the gift wrapping option, so it can be a complete package, gift giving wise.”

Helpful Report

Posted 1 year ago

“An okay service, I would've liked more customization options”

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Posted 1 year ago

Hi there, Thank you for your review and feedback! This has been passed on to the relevant team for potential changes in the future. We hope you shop with us again soon! Kind Regards, Charlotte @ Printster.

Posted 1 year ago

“Boxes battered when arrived, replaced but too long time 7 /8 days later”

Helpful Report

Posted 1 year ago

Hi Heather, Thank you for your feedback, and I am really sorry to hear this. Due to the current Royal Mail strikes, parcels are taking longer than usual to reach their destination. However, I am happy to hear that you have received your replacement regardless, and hope that you are happy with all your items. If you have any further questions, please do not hesitate to get in touch with us at enquiries@printster.co.uk. Thanks, Natalia

Posted 1 year ago

“The picture logo was great but sadly the spacing in the personal message was all over the shop.”

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Posted 1 year ago

“The service is good with the exception that one of the mug handles was broken on delivery.”

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Posted 1 year ago

“Mug looks and works great, unfortunately had the wrong thing printed on it due a website error and they wouldn’t take responsibility for it.”

Helpful Report

Posted 1 year ago

Hi Sabrina, thank you for your feedback and I'm sorry you're unhappy with the order received. You can press 'show personalisations' at cart & on the checkout page to ensure that the correct product is being ordered. If you experience any issues in future we recommend that you get in touch prior to ordering and we'll be able to make sure the correct product goes through to production. Thanks, Charlotte

Posted 1 year ago

Printster.co.uk is rated 4.7 based on 18,896 reviews