“Pretavoir's service is very prompt! I ordered online on a weekend and my prescription glasses were filled and supplied within three days, then delivered to me in Australia within five days from then. The glasses were safely packed for their journey to the other side of the world. I will definitely buy from Pretavoir again.”
“I purchased a pair of Swarovski eyewear from this company to convert into my everyday eyeglasses...But, when I get to the optical center with they sunglasses, they were very crooked...The center tried to straighten them as best they could but they're still a little crooked and uncomfortable to wear....I sent Pretavoir an email about the situation and received a response saying, that they find it strange that the optical center couldn't repair them..No apology! I reached out a second time by phone, I explained everything and that I had no choice but to get my prescription lenses put in those..I was told all they had to do was put some heat on them to correct the problem..I explained that they don't put heat to glasses here...I finally said, hey I was really looking for an apology because I have to be uncomfortable in these crooked glasses for a year...Then she apologized...Then I received an email stating that I said the optical center fixed them and I was happy with my glass, fake new, I never said either statement which prompted me to tell my experience with this company...very sad...”
“This is the second time I've used Pretavoir and, as with the first time, the service was excellent. The three different people I dealt with were all helpful, even to the point of taking some extra photos of the frames to ensure they were the correct colour. Emails were answered quickly, even in these difficult times, and the finished glasses were delivered well-packed within the time quoted. Professional and helpful, in my experience.”
“Their customer service is exceptional! They are quite agile and responsive. I am thoroughly pleased with both my purchases. So much so, I plan to remain a customer as their quality and service is rare.”
“GREAT PAIR OF SUNGLASSES.....SOLID.....AND STYLISH......GREAT SERVICE .....FAST DELIVERY.....WITH GOOD COURTESY.......AND GOOD PRICE.....I WILL USE THEM AGAIN ..FOR ANOTHER PAIR......THAT IS FOR SURE!!!!!!!!!”
“Can't fault the personal customer service and fast shipping - I don't buy eyewear anywhere else. Sean was really helpful and responsive to answering any questions I had. Really pleased with my Maui Jims :)”
“Brilliant customer service, prompt service and brilliant packaging. A wonderful company to do business with, it's my second purchase from them and I would not hesitate to recommend them to friends and family.”
“Received a pair of Ted Baker Sunglasses today, absolutely delighted with them, I ordered these Thursday and they came this morning Saturday, what a fantastic service, will certainly use these guys again.”
“Most helpful I’ve encountered customer service staff, speedy responses at all time and super speedy delivery even during this awful time p. I would not hesitate to recommend this company to anyone make them your first stop!!!”
“Quick service. Excellent value. Very well packaged and they arrived in perfect condition. The fit of my glasses is perfect. Can’t fault any part of my buying experience. Would highly recommend and will def be using again for future purchases.”
“It’s not often I write to congratulate a company on their service. However from start to finish, website through to updated comms and also the way the item was packaged have been superb. Especially in Covid 19. Congrats to Pretavoir on providing an excellent service I would definitely use you again and would highly recommend you.”
“DO NOT USE THIS COMPANY! I am surprised at how many good reviews they have, they must be fake.
My experience was a little different, It took them over 25 days to get my glasses out to me.
Do not believe that everything is in stock on the website because it is not.
Customer service were rude and unhelpful.”
“I can’t wait to order my next pair of sunglasses best price around. I wanted to buy a pair of Gucci sunglasses but they were so expensive in Hong Kong order them from Pretavoir for almost half the price. Great customer service as well.”
