“I was always skeptical of using online services for my prescription lenses but Pretavoir has definitely changed that. I was able to order the glasses on to try at home and then return to get my prescription fitted. The service was easy to use, fast and their customer service team kept me updated throughout - highly recommend.”
“Dear Pretavoir,
I just wanted to let you know that the glasses are here I am so happy with the service and glasses themselves.
I’ve had a couple of bad experiences ordering glasses online and it’s been a disaster; buying from you has changed that and now I will always order from Pretavoir.
I can’t believe how easy and quick the whole process was and I am so happy I bought from you. I ordered the glasses on Easter Monday and they were dispatched on the Friday. They arrived on Saturday. So quick; and my prescription is very strong.
Thank you so much!”
“Excellent company, good service and swift delivery. Sunglasses arrived within a couple of day after placing the order. Interesting price, packing very professional.
Next sunglasses will for sure be ordered at Pretavoir”
“Excellent communication and service. Easy to order and very quick delivery. My glasses were nicely packaged and I am extremely pleased with them.
Will definitely be ordering another pair in the near future.
Would highly recommend.”
“I came across the website by accident and was looking for somewhere where I can order some glasses to try from home and Pretavoir offered all of that !! Very good costumer service also.”
“Customer service is first class - very efficient. Unfortunately, the sunglasses were returned, not suitable. Returns are easy and a refund was processed promptly. Wouldn’t hesitate to purchase from Pretavoir again!”
“First rate service, all the staff extremely helpful and efficient and they quickly return my glasses. The crystal glass lenses are very very good. I’m very impressed.”
“Must say how brilliant and excellent customer services you have … 5 star!
I recently purchased some glasses with transitions and Essilor crystal Hr lenses and very happy with the price.
The glasses arrived just after a week but to my surprise the glasses frame I chose was bigger than my existing glasses my bad on this.
So I phoned and spoke the Rachel and she immediately helped by saying the lenses maybe able to be cut down so I selected a slightly smaller frame and returned the original frame back unused.
One week and a bit later I have the newer pair and they are just right I am and so happy that I chose to buy from Pretavoir and that your team were able to recut the lenses. It’s so re asssuring and highlights the exceptional service provided by you. aA big thanks to all involved David Smith”
“When I found that the pair of sunglasses I wanted on your website were out of stock I requested that I be notified when back in stock. I have done this many times before at other retail websites. I have rarely heard back from anyone. To my surprise you wrote back quickly to tell me that you would search for a pair from your suppliers. Within a week or two you wrote again to tell me that you were able to get them back in stock. This is, in my opinion, exceptional customer care. Kudos to you! I also, by the way, love the sunglasses!”
“Excellent service, price and product. Two day free recorded delivery if you sign up for news letter, we sit easy to navigate.
Would certainly recommend using.”
