Power Tools UK Reviews

Name: Power Tools UK
Address: Lumsden Stuart Ltd, 11A Law Place, Nerston Industrial Estate, Glasgow, South Lanarkshire
Rating: 4.71

4.7 Rating 2,103 Reviews

92 %

of reviewers recommend Power Tools UK

4.7

Based on 2,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Power Tools UK:

Power Tool Suppliers to the Trade

Power Tools UK hit the internet during 2000 and was one of the earliest UK power tool companies to expand to a full trading service through one to one trade counter service, telephone sales and full interactive website. Since then we have built up an extensive customer base throughout the UK, these professional companies both large and small regularly take advantage of the knowledgeable and skilled sales team we have working for Power Tools UK. Good depth of stocks and fast logistics gets tools to the job when and where they need them, customers are safe in the knowledge that placing their tools business with Power Tools UK is great for their overall business, we do what we state and get Power Tools to your Fingertips

Visit Website

Phone:

01355 234328

Email:

info@powertoolsuk.co.uk

Location:

Lumsden Stuart Ltd,
11A Law Place, Nerston Industrial Estate,
Glasgow
South Lanarkshire
G74 4QL

Power Tools UK 5 star review on 18th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted Power Tools UK several times with no response from them. Will not be using again.”

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Posted 1 year ago

“Waited a week and a half after ordering then to be told the item wasn't in stock and it would be another week.”

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Posted 1 year ago

“Placed an order for some dewalt accessories. I also ordered a new Dewalt tool which included the same accessories so I tried to cancel my first order. Rang several times but to no avail then sent emails stating my request (3) but still no reply/ Then eventually a response l was trying to help them and save postage costs. Then until today after another email stating ( from me ) asking when is my order coming. They say 1/2 days delivery NOT 7 days WHY do these companies just say we don't have it in stock I completely understand. It's the way they RUN their company. Not great service, unfortunately.”

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Posted 1 year ago

“Hi,had no confirmation email or product. Please send me tracking details for delivery. Thanks Glynn.”

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Posted 1 year ago

“Hi not received my order as of yet”

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Posted 1 year ago

“Still not received the item, which I purchased still waiting. No feedback Not received item”

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Posted 1 year ago

“I paid £215 but I have never received my tools. I sent a message to Powertools but no answer.”

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Posted 1 year ago

“Haven't received my parcel it's nearly been a week now haven't heard anything from them. The driver delivered the parcel at wrong address and gave the parcel to some stranger I am very disappointed with this purchase.”

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Posted 1 year ago

“No confirmation after purchase, in short, no communication whatsoever. It'd been over a week and I'm still waiting for the product”

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Posted 1 year ago

Dear Mr Niewiadomski The only positive part of my reply to you is, as you are aware, that eventually you received your Planer yesterday some 6 days after it left our warehouse. Sincere apologies regarding this order, for some reason this shipment stuck in London South West Depot for 4 days with no communication from the logistics company concerning the delay. Not sure why you are reporting no communication as we would automatically send you a confirmation e-mail of receipt of your order plus we also sent you an SMS message that the parcel had left of warehouse at 17.17pm on the 22nd November. I can understand if there was a mistake in an e-mail address or mobile number, but for both not to work I cannot offer an explanation. I would like to assure you that we are much better than your experience last week and again offer our apologies for any inconvenience causes during transit Regards Lumsden Director Power Tools UK

Posted 1 year ago

“Very poor service Ordered a drill, never received anything and contacted them a week later for an update Informed me that the drill wouldn’t be in stock for 3 months Waste of time”

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Posted 1 year ago

“Sorry for only 1 star review, placed my order on the 1st Nov and still not received!”

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Posted 1 year ago

“Very disappointed my item purchased addressed incorrectly by power tools and still waiting for delivery to me.”

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Posted 1 year ago

“Terrible communication, delay in delivery, no information received, still await item. Not sure why you are asking me about delivery I still yet to take delivery??”

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Posted 1 year ago

“Items not received”

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Posted 1 year ago

“Absolutely rubbish your delivery choice are rubbish they can’t even deliver the parcel on time and have a rubbish system”

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Posted 1 year ago

“I’m only giving it 1 star because I Haven’t received my parcel yet as parcel force have been on strike a few days I’ve now arranged collection which is a 25 mile round trip at my expense”

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Posted 1 year ago

“Terrible as no tools have arrived and had no email to say when left warehouse yet an email asking how the service is”

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Posted 1 year ago

Dear Mr Fleming Thank you for responding to our request for feedback, I can confirm that you are correct in your review as the order has only now been completed and is shipping out this afternoon. The timeline of 7 days before we ship, without contacting you is completely unacceptable and our mistake. I would first like to apologise for the lack of professional service when handling your business we had a stock shortage on your Round Top Bag and for some reason, the replacement stock took longer to arrive than anticipated. We took our eye off the ball and missed contacting you about the delay, at this time I am not sure why but will discuss this with the guys on Monday. I have requested that our credit control department refund the carriage charge plus instigate a monetary adjustment acknowledging the inconvenience caused by our oversite. Again thanks for taking the time to tell us of your frustration, I know it does not look it from your side but we are normally very much better than this Regards Lumsden Director Power Tools UK

Posted 1 year ago

“Placed order , Wednesday morning ; receive order on Monday , will not placed for delivery again .”

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Posted 1 year ago

Dear Mr Murphy Thanks for taking the time to get in touch through our review system to complain about the level of service received from us last week. Following receipt of your comments, I have taken time to investigate this matter allowing us to learn from any mistakes made. As stated you placed your order for a Makita Fan plus Battery/Charger Pack on the 17th of August, as you are aware we contacted you twice concerning clarification of card details due to the type of card you used for the transaction Following confirmation of the information requested we shipped your complete order out on Friday the 19th of August for delivery on Monday 22nd. Should you wish to cross-check we clearly show next to the product buy button that we request 3 to 4 working days to deliver, we delivered in 3 working days on this occasion. Even taking into account that we had to e-mail you on two occasions concerning card security we still delivered within the window stated, had we had no hold-up you would have received your goods on Friday instead of the Monday We take financial security for both customers and ourselves seriously, we will not compromise on this system and if there is a slight hold-up awaiting clarification we will then do all we can to hold delivery schedules. Although we request 3 to 4 working days our average delivery time from the customer placing their order through to final delivery is around 42hrs. Comments that you will not use us again due to your interest in the delivery before the financial security implications of purchasing online are disappointing in 2022 Regards Lumsden Stuart Director Power Tools UK

Posted 1 year ago

“Placed an order and they cancelled it despite it being advertised on their website at the correct price. No even an explanation as to why they cancelled it.Very disappointed. Needed it for a job and they cancelled with very little notice.”

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Posted 1 year ago

Dear Customer We ran a cracking deal on an 18v Jigsaw Kit and thought mistakenly that we would have enough stock to cover all weekend orders. We supplied official customer orders as per date and time cleared through the payment gateway, when the stock ran out we refunded unsuccessful orders on the next working day, notifying all of the full and complete refund. This was our error with the stock we had to hand and have learnt from this experience of running highly competitive deals over a weekend, running the risk of letting some customers down, especially if the stock count is incorrect. Apologies for our mistake on this occasion, I have already taken steps to correct and thank you for highlighting our shortfall on this occasion Regards Lumsden Director Power Tools UK

Posted 1 year ago

“Didn't even receive my order”

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Posted 1 year ago

Dear Sir The review is 100% factually correct, however there are no details of exactly why you did not receive your order on this occasion and the actions we took to refund you quickly and efficiently. You were good enough to place an order for a DeWALT Fencing Stapler late morning on the 13th June, we e-mailed you late afternoon on the 14th, prompted by yourself, to explain that not only had we sold our last unit but at that time DeWALT was now out of stock with no shipping date available to us. We fully refunded you on the 13th, payment was not held by us and returned to your account at the earliest opportunity. It is always a failure when we are unable to service a customer's requirements quickly and efficiently, our mistake was not following up the refund with a quick e-mail of explanation on the 13th rather than the 14th, something we have corrected should it arise in the future for other customers. Sorry we let you down with the order you were good enough to place with us, normally we are much better than this Regards Lumsden Stuart Director Power Tools UK

Posted 1 year ago

Power Tools UK is rated 4.7 based on 2,103 reviews