Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“Portland Brown made sure to send someone to meet me at the apartment on my arrival day. Additionally, I was well taken care of during my six weeks by the housekeeping staff. They helped me keep my home away from home in ship-shape! I think the best thing was one Friday after a difficult day at work, I came home to my clean apartment, which had the heaters on! On a day where nothing seemed to be going right, coming home to that kind gesture on a cold evening was the best thing that happened all day. Thank you!”

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(42) - Posted 8 years ago

Hi Kristen, Thanks for your great feedback, we are so glad you enjoyed your time with us. Our Guests comfort is our top priority and I am delighted to hear that you were happy with the service provided. We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“They dealt with any queries I had immediately”

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(61) - Posted 8 years ago

Hi Rachel, Thank you for your positive review . I'm glad to hear we were able to respond so quickly to your requests and hope we get to welcome you back again soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“easily approachable; prompt in handling and resolving queries;”

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(82) - Posted 8 years ago

Hi Manish, Thanks for your review. I am pleased that you enjoyed your stay with us so much! We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Excellent service and accomodation. Very helpful support service and friendly team”

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(120) - Posted 8 years ago

Hi Tony, Thank you for such a positive review. I am extremely happy to hear that you enjoyed your stay with us. Your kind words regarding our service and product were well received and I will be sure to pass this onto the team. We all look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Excellent service, hospitable, and approachable.”

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(321) - Posted 8 years ago

Hi Srikanth, Thank you very much for taking the time to review Portland Brown. We are incredibly pleased you enjoyed your stay with us. Regards, Joana

Posted 8 years ago

“Always responded to my queries quickly, provided a clean apartment”

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(189) - Posted 8 years ago

Hi James, Thanks for the great review. We are so glad you enjoyed staying with us and hope we get to welcome you back again soon. Warm regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“It was a nice comfortable stay”

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(46) - Posted 8 years ago

Hi Aman, Thanks for your positive review. It's always nice to see feedback from someone who enjoyed staying with us! I hope we can welcome you back again soon. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“The flat was in good conditions. Cleaning services were good as well. Location was really convinient, front door with a DLR station and close to Canary Wharf. My main problem was with the wifi connection. Not suitable if you need to work from the flat. It worked really poorly and after complaining a lot they provided me an EE mobile broadband. However, it run out of charge 3 times and it took some time (a day in one of the times) for the service to be reactivated. Not all the staff answer the same way about the requests and part of them seem not willing to help. Regarding this internet issue, one of the team members told me he could do nothing and that I would have to wait at least 24 hours, despite of the fact that wifi connection is included in the rent fees.”

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(43) - Posted 8 years ago

Dear Juliana, Thank you very much for taking the time to offer such valuable feedback. I am pleased to read that on the whole you were happy with the apartment, its location and your stay in general. However, I am disappointed that you found our service to be inconsistent regarding the internet connection in your apartment. Although sometimes issues like this are unavoidable it is how we deal with them as a team that counts and I feel we have let you down with this. We class any internet issues as extremely important and you should not have been left without a connection for more than a day or have been made to feel like we didn’t take it seriously. I can only apologise to you and would like to thank you again for raising these points as you have highlighted areas for improvement within the team. If you would like to discuss any of this further please contact me directly via email or on 0330 024 0101. Best wishes, Francesca Shepherd francesca.shepherd@portlandbrown.com

Posted 8 years ago

“Initially Portland Brown was very responsive towards queries and quick to assist but I found that service became slower and poorer towards the middle and end of my stay. Issues were not dealt with satisfactorily and we had to repeatedly report the same things over and over. I was especially disappointed by the fact that nothing was done by Portland Brown following my report that a bag of my shopping had gone missing from my apartment and the only persons who had been there were Portland Brown representatives and housekeeping.”

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(189) - Posted 8 years ago

Dear Siviwe, Thank you very much for taking the time to offer your feedback. I am disappointed to hear that you feel our service declined during your stay with Portland Brown as we pride ourselves on looking after our guests. I believe you may have become frustrated at the time it took to repair your washing machine and for this I apologise. Occasionally we need to rely on external contractors to carry out works and it looks as though we were unable to secure an appointment with them in a timely manner and that they couldn’t resolve the issue on their first visit. I take it very seriously that you believe nothing was done about your missing items. All of our team members and external contractors need to have a full Criminal record check and I can see that a full investigation was carried out, in which we formally interviewed every member of staff who had entered your apartment; but we found no wrongdoing. However, I apologise that this was obviously not communicated to you so that you could clearly understand how seriously we were taking the matter. I would very much like the opportunity to discuss your feedback with you and I am available on 0330 024 0101 or Francesca.shepherd@portlandbrown.com. Best wishes, Francesca Shepherd

Posted 8 years ago

“Attentive service”

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(119) - Posted 8 years ago

Dear Rowan, Many thanks for your review. We are pleased you enjoyed your stay with us and we look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“They are efficient and they have been very helpful as well..”

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(83) - Posted 8 years ago

Dear Vishal, Thank you for the great review! We are pleased you enjoyed your stay with us and we hope to welcome you back to Portland Brown in the not too distant future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“good service and very good customer care”

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(139) - Posted 8 years ago

Dear Raffaele, Thanks for your feedback. I am happy you enjoyed your stay and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Lost my bag on the London Underground someone found it and contacted Portland Brown (as it had my keys in it). On the same day, Portland Brown arranged for a courier to pick up the bag from the person who had reported it and delivered it to my apartment - no charge to me! This is far above and beyond the level of service I would expect and really, really impressed me. Well done! Will definitely recommend Portland Brown to my friends and family.”

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(35) - Posted 8 years ago

Dear Owais, Thank you very much for your lovely review. Our team members work very hard so positive feedback such as yours is always a pleasure to read. I hope that we get to welcome you back again soon. Warm Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Mostly very good customer service. Quick response to emails and resolution of issues. Ability to contact Portland Brown 24/7.”

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(182) - Posted 8 years ago

Hi Rebekah, thank you for your feedback. We are really pleased that you enjoyed your stay with us and look forward to welcoming you again in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“My stay at Denison house between 12th June - 6th Sept was quite pleasant. I found the apartment neat and clean when I first reached. I did face a few issues during my stay - - My washing machine was not working when I started staying at the apartment and it would have been appreciated had the working condition of all equipments been checked before a guest arrived. Though I always got prompt responses to my e-mails / calls, it was almost a week before my washing machine was fully repaired. - The hall balcony door got damaged on a windy day while I was out of the house about 3 weeks before I was due to leave. However, this was not fixed till the time I left. The only problem I faced because of this was the lack of ventilation in the hall / dining area as the weather was quite warm. - The water drains in the bathroom washtubs in both the bathrooms need to be repaired. I managed using them during my stay, though I did face water logging in one of the bathrooms and a temporary arrangement was made, though only after repeated follow up through calls / mails. I found the 24/7 Guest relations number very useful as there was always some one courteous answering the phone and usually quite helpful as well. Thank you”

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(87) - Posted 8 years ago

Dear Debapriya, Thank you very much for taking the time to give us feedback; I am pleased to read that on the whole you were happy with the apartment and service provided, however I am sorry for the issues you faced during your stay. We always try our best to provide the highest level of service to all our Guests. Unfortunately, as much as we want to have everything under control, sometimes this is realistically not possible. Once again, thank you so much for your feedback. If you would like to discuss this any further, please do not hesitate to contact me directly on email: joana.sobral@portlandbrown.com or by calling me on 0330 0240 101. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Got location near to office”

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(44) - Posted 8 years ago

Dear Mr Pandey, Thank you very much for your recent feedback. Our aim is to provide top quality accommodation and service in various location across London so I am glad you found this convenient for work. However, your review has shown to not be as high as we would like and I would very much like to discuss what aspects of your stay have given you this impression so that we can try to make improvements. I can be contacted on 0330 024 0101 or via email francesca.shepherd@portlandbrown.com. Best wishes, Francesca

Posted 8 years ago

“Portland Brown's service and flexibility is incredible. I am very happy to have stayed with in their apartments for 5 months. Although both flats I stayed in experienced issues, Portland Brown's staff were very willing to help and rectify the issues. I commend the company on its excellent quality of service and 24/7 support.”

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(34) - Posted 8 years ago

Hi Jocelyn, Thank you so much for taking the time to write such a positive review of Portland Brown. I understand that you experienced a number of issues whilst staying with us and we are very grateful for your patience and understanding throughout. Unfortunately, sometimes we are confronted with maintenance issues which are out of control but we always try our hardest to get these rectified in a timely manner and to make sure our guests are genuinely looked after; I am happy to see that you feel this was the case! I will ensure the whole team are aware of your fabulous feedback so that they know their hard work is worth it! We hope to welcome you back to Portland Brown in the future. Best wishes, Francesca

Posted 8 years ago

“The apartment was lovely, and it was cleaned to pristine condition every week. Once I was locked out, and within 30 minutes Portland Brown arrived to let me in. I cannot fault the service they provided.”

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(71) - Posted 8 years ago

H, Thank you very much for writing such a sparkling review about the service we provided whilst you were a guest. Our motto is 'we look after people' and I'm glad to see that in your experience we have succeeded in doing so. Thank you once again. Francesca Shepherd

Posted 8 years ago

“I found the little gifts after the weekly service to be very cute. A small gesture but one that goes a long way in making a guest feel at home and welcomed. The telephone staff were always very helpful when I needed to speak to them.”

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(64) - Posted 8 years ago

Hi John, Thank you very much for your fabulous review! We all work hard to make our guests' stays as comfortable and welcoming as possible so your feedback will be shared with the whole team to show them it's all worth it! Thanks again. Francesca Shepherd

Posted 8 years ago

“Perfect service”

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(140) - Posted 8 years ago

Hi Antoine, Thank you very much for your review! I am pleased you enjoyed your stay with us! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews