Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“You guys were great! Very communicative for the most part and appreciated the immediate service when I placed calls. I felt my last week in the apartment was a bit odd. There was randomly an inflatable bed placed in my apartment which was odd as I was not expecting it and had many personal documents around in preparation of moving. When I confirmed that I would have a 2pm move out someone still showed up and entered my apartment at 10am which was off-putting. Overall - great! But seems like a bit more communication across your team could help in the future.”

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(61) - Posted 8 years ago

Dear Natasha, Thank you very much for taking the time to review Portland Brown; we are pleased that on the whole you enjoyed your stay with us. I am sorry for the misunderstanding experienced with regards to the aerobed. I will investigate this with my team in order to understand what happened. It looks this request was mistakenly created under your reservation. We all look forward to welcoming you back in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Great location, 24/7 guest service desk, little snacks for Wimbledon, summer.”

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(119) - Posted 8 years ago

Dear Daisy, Thank you for your kind words, I’m glad you enjoyed your stay. Regards, Francesca Shepherd Senior Brand Executive

Posted 8 years ago

“No natural light in the flat, and bad layout. But good services.”

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(34) - Posted 8 years ago

Dear Maxime, Thank you for taking the time to feedback to us. I’m very glad to hear that our services were good, we strive to put our service at the heart of everything we do. I have taken a look at the property you have referred to and I can see that in the living room a section of the wall is a glass brick wall, while there are additional windows above this, I can see how this could be detrimental to the natural light, particularly on a grey day. We will investigate this, while also ensuring there are notes to this effect on the apt. to notify any incoming guests in the meantime. Thanks again for these comments, it all helps contribute to us continually improving our service where possible. Regards, Francesca Shepherd Senior Brand Executive

Posted 8 years ago

“Very responsive and attentive.”

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(67) - Posted 8 years ago

Hi Richard, Thank you for completing our online review. I am pleased that you enjoyed your stay with us and look forward to welcoming back in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“They were always there for me when I needed them.”

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(106) - Posted 8 years ago

Hi Mike, Thank you for 5 star review! We are so glad you enjoyed the great service we strive to deliver at Portland. We all look forward to welcoming you back in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Good service and ambience, closer to office location”

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(117) - Posted 8 years ago

Hi Svs (Purush), Thanks for your positive review. We are very glad you enjoyed your stay with us and hope we can welcome you back again soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“The follow up: checking If everything is going great. The cleaning once a week which was very well done. A clean and very well designed house. One thing was wrong is that The house was very got.”

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(34) - Posted 8 years ago

Hi Haya, Thank you very much for your lovely review. I am pleased to hear your stay was overall enjoyable. However, I am sorry you found the apartment too hot. I wish you had informed us whilst you were here and we could have rectified the situation for you. During the warm summer months, we do provide light duvets and portable air con units to our guests, upon request. I hope we're able to welcome you back to Portland again in the future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“The flat I stayed in Wormwood Street was very nice, clean and the infrastructure was new (refigerator, oven, microwave, shower etc). They need to improve their services and communications among staff, because they usually commited to respond one of my requests and the person in the other shift was not aware of my request (such as air bed delivery in a specific date and time). And climbing 3 floors by stairs everydy was not the best part of my time there. Overall it was a pleasant stay. thanks”

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(309) - Posted 8 years ago

Hi Laila, Thank you very much for taking the time to give us feedback; I'm happy to read that on the whole you were happy with the apartment and your stay with Portland Brown. I can only apologise for the inconvenience caused with the mix up around your requested extra bed. We have systems and checks in place to ensure whoever is working can easily see what has been requested by a guest and I can't see how these have failed on this occasion but I will be investigating further. I certainly agree with you that a lift would make your day more enjoyable! However, we have around 400 apartments throughout London and they vary, not on quality, but on location and type of building. Unfortunately this means that some are architecturally older and a lift just isn't possible in these cases. I hope it didn't take away from your stay with us too much. Once again, thank you so much for your feedback; you are no doubt very busy and we appreciate the opportunity to improve our services and in this case; to take a look at how we communicate within the team. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very good service. Nothing important to complain about”

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(91) - Posted 8 years ago

Thank you so much for your positive feedback! I will make sure the whole team know that you and your family enjoyed your stay with us. Kind regards, Joana Sobral Guest Relations Assistant

Posted 8 years ago

“Excellent location with sufficient space and equipment for extended stay. Quick response in case of equipment trouble (I got no hot water at the middle of my stay but solved pretty soon) and satisfactory clean up. Only problem I had was the floor creaks when I walk over, but it is not intolerable.”

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(35) - Posted 8 years ago

Hi Hiroshi, thanks for your review. I would like to sincerely apologise for the issue with hot water in your apartment. I am pleased we could resolve this quickly for you. Thank you for your feedback regarding the floorboards. I have spoken to our Property team who have confirmed they can secure these tighter so that they creak less. Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The staffs are friendly and helpful, the apartment is clean. It will be better if the internet is more stable.”

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(36) - Posted 8 years ago

Hi Jason, Thank you for your review. I am sorry if you had issues with the internet. I cannot see that this reported, however we do have various solutions for our guests if the internet is not stable for any reason that could have resolved this issue. We look forward to welcoming you back! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Great support, anytime of day. Flexible. Awesome flat and services as well!”

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(35) - Posted 8 years ago

Hi Jonathan, Thank you for your review! I am pleased you enjoyed your stay with us. Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Overall the experience was fine and the apartment was lovely, however Portland visited the apartment far too many times for client viewings, landlord viewings etc. with little to no notice. They also turned up unannounced. When I requested housekeeping come on a different day, they always turned up on the wrong day, even when they advised that they wouldn't. I also received constant emails asking if everything was ok, which was irritating. If I had an issue, I would contact them, I don't need to be asked every few days if everything is ok.”

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(366) - Posted 8 years ago

Hi Lauren, Thank you for your feedback. I am sorry that you experienced issues when requesting your cleans on different days. I will be addressing this with our housekeeping team to ensure that this does not happen again. I can see that we did access your apartment for some routine maintenance such as electrical appliance testing. These are required to ensure everything is working as it should however I appreciate that it can be disruptive. From looking into your account, I can see that we requested access when we did attend. We try to give our guests a minimum of 24 hours notice if we need to attend for any reason. I am sorry if this was not the case on every occasion, I will be addressing this with all teams as well. We send out courtesy emails to ensure our guests are as comfortable as possible, I apologise if you found these irritating. We are able to stop sending these if guests require us to. I am pleased that you liked the apartment. Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Your hospitality was so nice, thank you. I might only recommend you to deploy few more plates, glasses and cutlery in the kitchen; we had to use the dishwasher before it was completely full, as we had been running out of clean kitchenware.”

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(36) - Posted 8 years ago

Hi Altan, Thanks for your feedback. We provide a set amount of crockery for guests however we are more than happy to deliver additional sets if requested. I am pleased you enjoyed your stay! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“th flat was really modern and cleaned; personnel always available for my requests”

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(32) - Posted 8 years ago

Hi Daniella, Thank you for your review. I am pleased you enjoyed your stay with us and found the apartment clean and modern! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Clean, modern, spacious apartment. Very good attention given through by the Portland Brown team”

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(214) - Posted 8 years ago

Hi John, Many thanks for your review. I am pleased you enjoyed your stay with us in Chancery Lane - I hope you had chance to enjoy what the West End had to offer! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Customer service is excellent. Response to requests is very quick and polite. The flat was in a really nice condition and cleaning service did a great job. I enjoyed staying with Portland Brown very much.”

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(31) - Posted 8 years ago

Hi Andras, Thank you for your feedback. I am pleased you enjoyed your stay with us and found the housekeeping team to have done a great job! Kind regards, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The was very good and confortable. Thanks.”

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(42) - Posted 8 years ago

Thanks for your review Vivek, we are pleased you enjoyed your stay with us! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The apartment location was great and the staff fantastic in making us feel welcome. The challenge was that we had a broken drain in one of the bathrooms that in the 2 months we stayed there, was never repaired. There were 3 or 4 attempts to do so, but the problem remained. That apartment should not be rented out again until the root cause of the problem is found and addressed. It is unhealthy, particularly for children.”

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(61) - Posted 8 years ago

Hi Chris, Thank you for your feedback. I am pleased you enjoyed your stay. I have looked into the issue you raised regarding the drains. We do have a record of you reporting this on three occasions and we responded to clear the drains each time although no blockage was found, we did use drain unblocker to make sure the water was running freely. We hope to welcome you back to Portland Brown in the near future! Kind regards, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“My overall rating is between Good and Very Good, actually. I really enjoyed living at Flat 53 of 1 Lamb's Passage. 1) On arrival, I did not have any issue for entering the flat and I was comfortable with an initial explanation for the flat. 2)Your Guest Relations was very prompt in replying and taking an action. 3) Weekly cleaning was very good and cleaned the flat well 4) I had no issue at all for connecting internet that was very important for me 5) I felt you always tried to help/support me as much as possible. 6) The flat was a little bit small but it was all right for one or two person 7) Balcony was good, particularly this kind of season. Anyway, thank you very much indeed for your support I was at Flat 53.”

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(42) - Posted 8 years ago

Hi Hirofumi, Many thanks for your review. I am pleased that you felt we looked after you and especially that you enjoyed the balcony! Thanks again, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews