Polished London Reviews

Name: Polished London
Address: 22 Charter Avenue, Peterborough
Rating: 4.70

4.7 Rating 974 Reviews

93 %

of reviewers recommend Polished London

4.7

Based on 974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Polished London 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not made any difference with my teeth unfortunately”

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Posted 2 weeks ago

“Normally polished london is all I would buy.. but they have changed the teeth whitening strips amd I don't think they are as effective as they use to be.. won't be buying again”

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Posted 2 months ago

Thank you for taking the time to provide your feedback on your experience with Polished London. We appreciate your support as a loyal customer, and we are truly sorry to hear about your recent disappointment with our teeth whitening strips. We understand that you valued the previous effectiveness of our teeth whitening strips and we apologize for not meeting your expectations this time. Maintaining a high standard of quality is of utmost importance to us, and we are committed to continuously improving our products. The ingredients have not changed in our formula, the technology has making them more flexible to adere to the teeth and they are residue free, we have removed the after gunk gel on the treatment making it a nicer user more comfortable experience, thats the only change that we have done with them. To help us better understand the issue you faced with the new teeth whitening strips, we would greatly appreciate it if you could provide us with more specific details about what has changed and how you feel they are less effective. Your valuable input will enable us to make the necessary adjustments to meet your satisfaction going forward. We value your opinion and want to ensure your complete satisfaction with our products. Thank you, Debbie

Posted 2 months ago

“Deliver was quick, but the product was not good quality.”

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Posted 3 months ago

Hello Rebecca, Your feedback is important to us, and its sad to see that you have experienced an issue with one of our products. We was unaware that you had a problem, we have only seen this review now, but we are here to help and ensure things are put right for you which is as a priority to us at Polished London. If you could kindly check your emails as i have sent you an email and have issued a replacement for you but i just require your confirmation please. Our email address is - hello@polished-london.com Kindest regards. Debbie

Posted 3 months ago

“they didn't fit in the actual btush I did send a complaint a few weeks ago and someone said they would send replacement heads, which i havent received i have opted out of using the Polished toothbrush (which i absolutely loved)”

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Posted 3 months ago

“I ordered 2 sets as gifts on 1st November and I still have not received them and it is the 8th Dec. I was told they would send replacements but they haven't been received. I have sent emails but still waiting on details of what is happening. Very vert disappointed”

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Posted 4 months ago

“Hi Sorry I cannot review this yet as I still haven't received it, the problem lies with Royal Mail, they say they have sent it to Glasgow by mistake. I am looking forward to receiving my order, so hopefully I will be able to give my review soon. Thank you”

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Posted 4 months ago

“The new teeth whitening strips aren’t any good at all don’t like the new product at all they don’t work as good”

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Posted 4 months ago

“Haven’t noticed a difference at all!”

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Posted 9 months ago

Hello, Sorry to see that you haven’t noticed a difference, please can you email us and we can discuss further with you as we want you to get the most out of using our products, it could be something very simple like the application of the product or we can share some tips with you to help achieve results. Our email is hello@polished-london.com I look forward to hearing from you so I can help you to achieve results 😊 Kind regards, Debbie

Posted 9 months ago

“Ordered over a month and still have received anything. Disgraceful”

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Posted 9 months ago

Hi Ciara, We have resolved this issue for you via email, the delivery company couldn’t find you so your package was returned to us. We have since re sent your item, refunded your postage and included a complimentary toothpaste. Sorry again for the disappointment caused with the delivery. Thank you have a great rest of your week, Debbie

Posted 8 months ago

“I found the customer service less than satisfactory. I was waiting over 2 weeks for my order and left numerous emails before I received a reply.”

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Posted 10 months ago

Hello Anne, Oh this is a shame to read this review, I can see that you ordered a product from us which was on a pre order, upon you ordering it said Pre order and it stated an estimated delivery time for your order, we are well within the pre order time that we estimated upon you ordering and I’m pleased to say that your order has left us now and it was shipped out today on a next day delivery service for you, it’s our priority to get our customers orders out as quickly as we possibly can, and we do our upmost to get back to our customers as quickly as we can, we are sorry to see that we didn’t provide you with a satisfactory service it’s very unlike us! Many thanks for your order and we really hope to see you again, best wishes Debbie

Posted 10 months ago

“My order didn’t turn up still waiting for reply Very disappointed with customer service.”

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Posted 11 months ago

“I still have not received my package I have ordered it on the 21st of April and still hasn’t arrived on the 8th of may”

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Posted 11 months ago

Hi Ciara, Thank you for review but as you was aware there was an issue with your postcode which has been resolved quickly once identified and then the order re sent back out to you so with the circumstances we feel we have dealt with your problem quickly and efficiently.

Posted 11 months ago

“It doesn't work!”

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Posted 1 year ago

Thank you Pamela for giving us feedback. We highly value customer feedback, and hope to get this sorted for you, please can you let us know how you have been using the product and we can help from there ☺️ Thanks for taking your time to let us know about your experience.

Posted 1 year ago

“Aweful product definitely not worth 30pound”

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Posted 1 year ago

Thank you so much Tara for taking the time to review Polished London. We appreciate your feedback, we are sorry for you not liking the product. We'd love to know how we can make things right, that is why we would appreciate it if you could tell us in more detail. Kind regards, Debbie

Posted 1 year ago

“The placing of the order was super fast and easy since you made sure it works because you get the money. However, one year and two months later I still do not have my parcel and your company simply says that you cannot take any responsibility. I paid 95.99 for my parcel and this is money down the drain. You are pathetic, to say the least.”

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Posted 1 year ago

Hell Andre, We are pleased that you had a quick customer experience with our online store. I have just looked into your review and Im sorry to say that you didn’t order over one year ago as you know! also this is a limited edition Christmas gift set box that only launched in October. You live in South Africa and we shipped your parcel out within a day of you ordering from us and unfortunately international postage can take an awful long time, this varies depending on which part of the world a Parcel goes to and it is completely out of our control as it has to travel through different customs which we cannot help or make any quicker as much as we would love for our parcels to arrive fast. Throughout November and December you may not be aware but here in the UK we had severe UK postage strikes throughout the Christmas period so the delay would be longer, many businesses like us unfortunately suffered delays again we can’t control. We did have communication with you via email regarding this and you had your tracking number sent to you so you could track the progress and we are always available via email to help assist and answer any questions at all. We are very sorry that the parcel has taken longer then you wanted and appreciate your order, it’s still in transit and it has just reached South Africa and it’s cleared customs so I would expect it any day now :) if you need your tracking number RE sent then please let us know. Thank you for the feedback too we appreciate the great experience that many of our customers receive and can only learn from the one star! Have a fantastic week and take care Debbie

Posted 1 year ago

“I don’t know if is effective”

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Posted 1 year ago

Thank you for your feedback, Marizza. We are sorry that you don't feel our products are effective. Could you tell us why you don’t know if our products are effective and you rated us 1 star? Our email is hello@polished-london.com if you have any questions, concerns or wish to discuss further please do get in touch, Many thanks, Debbie

Posted 1 year ago

“Bought 28 day strips but not made a blind bit of difference”

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Posted 1 year ago

“I am very sorry to say just how disappointed I am with this product. I was really looking forward to using my teeth whitener pen which arrived in a lovely packaged box. The pen itself was very nicely styled but I’m afraid the quality of the product let it all down. When applying the product there was no visible difference to the colour of my teeth.”

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Posted 1 year ago

“Have still not received my parcel.”

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Posted 1 year ago

Hi Emma, One of the customer service team will contact you on this matter as we can see it was dispatched around the 8th October so there has been an issue in transit which we will resolve very quickly . Thanks Polished

Posted 1 year ago

“I don't find the water flosser very good at all , the water runs out of the holder very quick , before I have had a chance to clean my teeth , it does not come up the pipes neatly , I get covered in water , the dynamics are all wrong , it just doesn't work well sadly .”

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Posted 1 year ago

Hi Susan, Thank you for leaving a review on the Water Flosser please can you contact the customer service team as they would of been more than happy to help with any questions or problems you was experiencing with the product before the review. Kind Regards Polished London

Posted 1 year ago

Polished London is rated 4.7 based on 974 reviews