Polished London Reviews

Name: Polished London
Address: 22 Charter Avenue, 22 Charter Avenue, Peterborough
Rating: 4.70

4.7 Rating 1,137 Reviews

93 %

of reviewers recommend Polished London

4.7

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Polished London:

Redefining the future of oral care with clinically proven, peroxide-free formulas inspired by skincare to whiten, protect and deliver results.

Visit Website

Polished London 5 star review on 17th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not received my order this time have contacted yourselves twice and no response terrible service”

Helpful Report

Posted 1 week ago

Hi Maxine, we’re sorry to hear this. We’ve looked into your order and can confirm it was affected by a postage delay, but your refund has been fully processed and our team has replied via email with confirmation. We always aim to resolve issues quickly and appreciate your understanding.

Posted 5 days ago

“Very dissapointed have used 2 refils out of 3 and there has been no change at all8”

Helpful Report

Posted 1 month ago

Hello, We're really sorry to hear that you're disappointed and haven't seen any change after using the refills. It's frustrating when products don't meet expectations. Your feedback is very important to us, and we’d love the chance to understand your experience better. Please feel free to reach out to us directly at hello@polished-london.com so we can assist you further. Warm regards, Team Polished London

Posted 1 month ago

“UV light broke pretty much straight away. Light will not switch off. Contacted polished by email a number of times for a replacement and had zero response.”

Helpful Report

Posted 2 months ago

Hello P, We're really sorry to hear about the trouble you've had with the UV light and our lack of response. This isn't the experience we aim to provide, and we appreciate you bringing this to our attention. I can see the team has resolved this for you and a replacement has been sent :) Thank you for your patience. Kind regards, Team Polished London

Posted 1 month ago

“Having read some great reviews I was excited to try Polished London, but I won't be buying again.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that your experience with Polished London didn't meet your expectations. We value feedback from our customers as it helps us improve. If there's anything specific you'd like to discuss, please reach out to us at hello@polished-london.com. We're here to help! Kind regards, Polished London

Posted 11 months ago

“The item (toothbrush steriliser) did not work when it arrived (one light was broken). I tried to contact the team several times over several weeks with no answer and no solution. I will have to complain to trading standards. Kind regards, Mathis”

Helpful Report

Posted 1 year ago

Hello Mathis, Someone from the customer service team will be in contact , we have seen a picture you have sent and the unit from the picture is working fine with no issues so we are disappointed to read your review states that its broken. Regards Polished London

Posted 1 year ago

“Doesn’t work at all”

Helpful Report

Posted 1 year ago

Hello, Our team have emailed you to discuss your review :) Please can you email us hello@polished-london.com so we can establish what you are unhappy with. The product is full of oral health boosting ingredients, i'm not sure what you mean by it doesn't work, if you could reply to us to discuss that would be great, customer satisfaction is at the heart of everything we do at Polished London, we look forward to hearing form you. Kind regards, Debbie

Posted 1 year ago

“The bottle was empty. Contacted them by email and no response.”

Helpful Report

Posted 1 year ago

Hi Bernadette, Thank you for your review can you please email hello@polished-london.com we have no email on our system for you but can quickly resolve this issues . Many Thanks Polished London

Posted 1 year ago

“Not made any difference with my teeth unfortunately”

Helpful Report

Posted 1 year ago

Dear Alisha,Thank you so much for taking the time to share your experience with Polished London. We truly appreciate your feedback and we apologize for the disappointment you have encountered. We are sorry to hear that our product did not make any difference with your teeth. Our priority is to ensure customer satisfaction, and we understand how frustrating this can be for you. We want to address the issues you faced and make things right. Could you please provide us with more details about your experience? We would love to understand your specific concerns and explore how we can improve. Your input is incredibly valuable to us, and we are here to listen and help find a solution. Once again, we genuinely appreciate your feedback and thank you for bringing this matter to our attention. We are committed to delivering the best possible experience to our customers and would be grateful for the opportunity to make amends. Kind regards, Debbie

Posted 1 year ago

“Normally polished london is all I would buy.. but they have changed the teeth whitening strips amd I don't think they are as effective as they use to be.. won't be buying again”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback on your experience with Polished London. We appreciate your support as a loyal customer, and we are truly sorry to hear about your recent disappointment with our teeth whitening strips. We understand that you valued the previous effectiveness of our teeth whitening strips and we apologize for not meeting your expectations this time. Maintaining a high standard of quality is of utmost importance to us, and we are committed to continuously improving our products. The ingredients have not changed in our formula, the technology has making them more flexible to adere to the teeth and they are residue free, we have removed the after gunk gel on the treatment making it a nicer user more comfortable experience, thats the only change that we have done with them. To help us better understand the issue you faced with the new teeth whitening strips, we would greatly appreciate it if you could provide us with more specific details about what has changed and how you feel they are less effective. Your valuable input will enable us to make the necessary adjustments to meet your satisfaction going forward. We value your opinion and want to ensure your complete satisfaction with our products. Thank you, Debbie

Posted 1 year ago

“Deliver was quick, but the product was not good quality.”

Helpful Report

Posted 1 year ago

Hello Rebecca, Your feedback is important to us, and its sad to see that you have experienced an issue with one of our products. We was unaware that you had a problem, we have only seen this review now, but we are here to help and ensure things are put right for you which is as a priority to us at Polished London. If you could kindly check your emails as i have sent you an email and have issued a replacement for you but i just require your confirmation please. Our email address is - hello@polished-london.com Kindest regards. Debbie

Posted 1 year ago

“they didn't fit in the actual btush I did send a complaint a few weeks ago and someone said they would send replacement heads, which i havent received i have opted out of using the Polished toothbrush (which i absolutely loved)”

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Posted 1 year ago

“I ordered 2 sets as gifts on 1st November and I still have not received them and it is the 8th Dec. I was told they would send replacements but they haven't been received. I have sent emails but still waiting on details of what is happening. Very vert disappointed”

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Posted 1 year ago

“Hi Sorry I cannot review this yet as I still haven't received it, the problem lies with Royal Mail, they say they have sent it to Glasgow by mistake. I am looking forward to receiving my order, so hopefully I will be able to give my review soon. Thank you”

Helpful Report

Posted 1 year ago

Dear Eileen,Thank you so much for taking the time to share your feedback about Polished London. We truly appreciate it. Firstly, we would like to apologize for the inconvenience caused by the delay in receiving your order. We understand that the issue lies with Royal Mail mistakenly sending it to Glasgow. We sincerely apologize for the inconvenience caused and any frustration this may have caused you. Thank you once again for bringing this to our attention, and we are glad you got your parcel Debbie

Posted 1 year ago

“The new teeth whitening strips aren’t any good at all don’t like the new product at all they don’t work as good”

Helpful Report

Posted 1 year ago

Dear Kerrie,Thank you so much for taking the time to share your feedback on your experience with Polished London. We sincerely appreciate your honesty and input. Firstly, we would like to express our apologies for any inconvenience caused by our new teeth whitening strips. We are truly sorry to hear that they did not meet your expectations and that you did not find them effective. We are committed to providing the highest quality products, and your feedback helps us identify areas for improvement. In order to better understand your concerns and work towards a solution, we kindly ask if you could elaborate on the issues you faced with our new product. It would be immensely helpful to know specifically what you found dissatisfactory and how we could enhance the effectiveness of our teeth whitening strips for you. Best regards, Debbie Polished London Team

Posted 1 year ago

“Haven’t noticed a difference at all!”

Helpful Report

Posted 2 years ago

Hello, Sorry to see that you haven’t noticed a difference, please can you email us and we can discuss further with you as we want you to get the most out of using our products, it could be something very simple like the application of the product or we can share some tips with you to help achieve results. Our email is hello@polished-london.com I look forward to hearing from you so I can help you to achieve results 😊 Kind regards, Debbie

Posted 2 years ago

“Ordered over a month and still have received anything. Disgraceful”

Helpful Report

Posted 2 years ago

Hi Ciara, We have resolved this issue for you via email, the delivery company couldn’t find you so your package was returned to us. We have since re sent your item, refunded your postage and included a complimentary toothpaste. Sorry again for the disappointment caused with the delivery. Thank you have a great rest of your week, Debbie

Posted 2 years ago

“I found the customer service less than satisfactory. I was waiting over 2 weeks for my order and left numerous emails before I received a reply.”

Helpful Report

Posted 2 years ago

Hello Anne, Oh this is a shame to read this review, I can see that you ordered a product from us which was on a pre order, upon you ordering it said Pre order and it stated an estimated delivery time for your order, we are well within the pre order time that we estimated upon you ordering and I’m pleased to say that your order has left us now and it was shipped out today on a next day delivery service for you, it’s our priority to get our customers orders out as quickly as we possibly can, and we do our upmost to get back to our customers as quickly as we can, we are sorry to see that we didn’t provide you with a satisfactory service it’s very unlike us! Many thanks for your order and we really hope to see you again, best wishes Debbie

Posted 2 years ago

“My order didn’t turn up still waiting for reply Very disappointed with customer service.”

Helpful Report

Posted 2 years ago

“I still have not received my package I have ordered it on the 21st of April and still hasn’t arrived on the 8th of may”

Helpful Report

Posted 2 years ago

Hi Ciara, Thank you for review but as you was aware there was an issue with your postcode which has been resolved quickly once identified and then the order re sent back out to you so with the circumstances we feel we have dealt with your problem quickly and efficiently.

Posted 2 years ago

“It doesn't work!”

Helpful Report

Posted 2 years ago

Thank you Pamela for giving us feedback. We highly value customer feedback, and hope to get this sorted for you, please can you let us know how you have been using the product and we can help from there ☺️ Thanks for taking your time to let us know about your experience.

Posted 2 years ago

Polished London is rated 4.7 based on 1,137 reviews