Polished London Reviews

Name: Polished London
Address: 22 Charter Avenue, Peterborough
Rating: 4.70

4.7 Rating 978 Reviews

93 %

of reviewers recommend Polished London

4.7

Based on 978 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Polished London 5 star review on 4th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly disappointed in product definitely not what I was expecting”

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Posted 1 year ago

Hi Helen, I have been informed by the customer service team that they have been in contact with you prior to this review and are now arranging to get the water flosser returned and replaced for you as per the emails . Many Thanks Polished

Posted 1 year ago

“For me I found that it wasn’t easy to use. I needed to push my oral b brush head in to allow the steriliser to close properly. I didn’t want to be to forceful with the brush head in case the clip broke off. When I reached out to polished London to check if this steriliser was compatible with all brush heads I never heard back from them. I then noticed that only 2 out of 3 uv lights are working properly. Once again I reached out to them and only got a response back 4 days later informing me that my query will be looked into after I provided an order which happened to be on the subject heading of the email that I had sent. Overall in my opinion the product is a gimmick and the customer service is the worse I’ve ever encountered and will not be purchasing anything from this company again.”

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Posted 1 year ago

Hello, thank you for your review, we are very disappointed to read that you had a negative experience with Polished London, customer care is at the heart of our company so we apologize for not meeting your expectations on this occasion. The UVC Steriliser is suitable for all toothbrushes and compatible with both electric and manual toothbrushes. Best wishes, Amy

Posted 1 year ago

“It’s done nothing for my teeth in the 7 days very disappointed 😔”

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Posted 1 year ago

Hi Bernadette, Please can you contact the team at hello@polished-london.com to discuss your review you have left as we want to resolve this with a few questions . Many Thanks Polished

Posted 1 year ago

“L’ d received it yet but definitely Paid for it in full till waiting?’??? It’s be too long now? What’s going on , not for it yet ! So l Can’t give a review for something l’ d paid and not received yet?? P.Taylor”

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Posted 1 year ago

Hi Pat, Please contact the email hello@polished-london.com and one of the team will look into this further information we can see that your order was dispatched on time and is showing attempted delivery several times and is now being held at your local post office for collection. Regards

Posted 1 year ago

“Has the formula changed because the strips are nowhere near what they used to be. They aren’t as ‘sticky’ and I haven’t noticed much difference in terms of whitening- not pleased”

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Posted 2 years ago

Hello Sarah, we are sorry to hear that you wasnt keen on the teeth whitening strips. Our formula hasnt changed. If you could please email us i can look into rectifying this experience for you, hello@polished-london Many thanks, Debbie

Posted 2 years ago

“It does not make my teeth whiter”

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Posted 2 years ago

Hello Damian, We are sorry to read that you found the Whitening Powder didnt work for you. Our email is hello@polished-london.com if you could please email me so i can look at rectifying your experience please :)

Posted 2 years ago

“I ordered 2 Christmas boxes on the 20th November 2021 by the 13th December I still had not received the boxes I sent an email to enquire when delivery would be expected, I received a reply to say the order had not been processed for some reason??? I sent another emailing asking if the order was processed via express delivery, that email was ignored I never got a reply. The order was finally processed on 14th December over 3 weeks after I initially ordered It is now 30/12/2021 and I am still waiting on my order!!! Very Very disappointing”

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Posted 2 years ago

“I ordered a UV light toothbrush sanitiser but it doesn’t work.”

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Posted 2 years ago

Hello thank you for your review. Please could you clarify what doesnt work? if you have a faulty item we would of course be happy to replace it for you. I cant see any email from you to inform us of this so if you could let us know we can help with this for you :) Our UVC sterilser is a clinically proven device, we have a private clinical study on this which states 99.9% of bacteriais is destroyed, its a pretty powerful gadget so its disappointing to hear of your review. Please email us and we can help to answer any questions you may have or if you have a broken device we can look into replacing for you. Kind regards Debbie

Posted 2 years ago

“No change in colour of teeth.”

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Posted 2 years ago

Sorry to hear that you didnt have much of a change in the products that you used. The products that we offer provide safe and are gradulal whitening and all products do work differently on everyone but if we can help further in recomendations and tips then we are here to help :) Many thanks, Debbie.

Posted 2 years ago

“Didn't make any difference at all”

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Posted 2 years ago

“Absolutely hopeless - had no affect on whitening my teeth whatsoever. May you should look into improving the solution.”

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Posted 2 years ago

Thank you for your feedback we are sorry that our products didnt meet your expections on this occassion. Polished London

Posted 2 years ago

Polished London is rated 4.7 based on 978 reviews