Polished London Reviews

Name: Polished London
Address: 22 Charter Avenue, Peterborough
Rating: 4.70

4.7 Rating 971 Reviews

93 %

of reviewers recommend Polished London

4.7

Based on 971 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Polished London 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing and costly way to discover that only a professional whitening treatment provided by your dentist is the only way to get white teeth!”

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Posted 1 week ago

“Unfortunately when I received the my box I bought for myself at Christmas the liquid had leaked all over the box …”

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Posted 2 months ago

Hi, Sorry to read this review please can you email our customer service at hello@polished-london.com and we would like to get a replacement sent straight out to you.

Posted 2 months ago

“The strips for the bottom teeth will not stick at all and keep coming off disappointed as i was excited to try.”

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Posted 5 months ago

Thank you so much for your feedback, jo! We appreciate you taking the time to let us know. We are sorry to hear that the strips for the bottom teeth did not stick at all and keep coming off, leaving you feeling disappointed. It’s best to dry your teeth before the application process and then they should stick ok, if you can email us we can look into how we can make your experience better. Hello@polished-london.com Best wishes, Debbie

Posted 5 months ago

“I started using polished london after seeing a review i love there products but customer service could be better after one of my products were missing it took me to have to comment on fb and several emails to get a response to which i did recieve my item I then sent another email on how i felt with the customer service i recieved it has never been responded too”

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Posted 9 months ago

Hello Stephanie, I hope you are having a lovely start to your week. We appreciate all feedback that we receive good and bad as it helps us to be the very best that we can possibly be, customer satisfaction and care is at the heart of what we do, this has always been the case for Polished London. Just following on from your feedback here is ours, You kindly ordered from us, which we hugely appreciate. As you know your order consisted of the toothpaste tablets, a bamboo toothbrush and an ultra white toothpaste, you then received your order and You was unfortunately missing a product, the AloeWhite mouthwash, you contacted us via Facebook and I replied to you straight away within minutes, the next working day your replacement AloeWhite was sent to you on a 24 hour delivery method so that you would receive it as quickly as possible, I also apologized for this human error as it’s not something we like to happen, our number one aim is to deliver our parcels quickly, safely and effectively, however we aren’t perfect and mistakes happen from time to time, sorry once again for it happening to you. You did then email us while your parcel was in transit Saying; “i can't help but feel that an error like mine caused my not my fault should have this sort of gesture too” Once again we are sorry for the mistake that we caused, but we did deliver and replace your missing product from your order the next working day, maybe that was not enough for you and you felt you wanted some free products from us. I hope you like the products you ordered from us and enjoy using them it’s unfortunate that we made the error but again apologies from us for it happening. Kindest regards, Debbie

Posted 9 months ago

“I haven’t noticed a difference after using them.”

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Posted 10 months ago

“I have been using the teeth whitening powder for a couple of months now and have only noticed a very slight difference - was hoping for more of a difference in all honesty.”

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Posted 10 months ago

Thank you for taking the time to review Polished London and for your feedback. We’re sorry to hear that you have only noticed a very slight difference with the teeth whitening powder after a couple months of use. We value your input and would appreciate further details about your experience with our product so that we can help advise on how best to use the product. Our email is hello@polished-london.com Take care, Debbie

Posted 10 months ago

“Bought your products after watching Diggmama. Your products Definitely don't do what they say. Very disappointed 😞”

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Posted 11 months ago

Thank you Tanya, for taking the time to share your opinion with us. We apologize for the disappointment you had. We strive to provide excellent products to our customers and we would love to make things right. If you could please tell us what you didn’t like and we can discuss further for you ☺️ Kind regards, Debbie

Posted 11 months ago

“I would really like to write a review and the good one as the mether of fact, BUT...I´m still waiting for my order to arrive. Over a month now...so, sorry, but you may lose one of the customers...”

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Posted 1 year ago

“It wasn’t that much perfect .after 10 days still some placket on my tooth.”

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Posted 1 year ago

“Minimal difference in appearance of teeth. Using bleach powder, pen, mouth wash, and strips. High Hope's after reading the reviews but disappointed so far unfortunately.”

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Posted 1 year ago

“It took 3 weeks for my order to come which I was really annoyed about as I had ran out out my products and re ordered before my wedding which they had a week to come and then it turned out it took 3 weeks for my order to come. After 2 weeks I emailed asking where my order was and I got a reply in a weeks time the day I received my order saying she was sorry she didn’t know what happened my order as to why it wasn’t sent out and offered me a 10% discount and to email her the next time I’m purchasing off them and she would give me a 10% discount. Was extremely disappointed in the service with this company and for that to be all there was offered to me after waiting all that time. Will not be re purchasing from this company .”

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Posted 1 year ago

Hello, Thank you for sending us your feedback. I can see that you ordered from us and we sent your order out for you within a couple of days of ordering, however when you emailed us a few weeks later with your enquiry of your parcel not arriving unfortunately it hadn’t moved from our delivery partners hub office - Royal Mail, which is unusual as I couldn’t track it further. There have been many delays over the last few months as they have had so many strikes so it does cause a delay and a knock on effect for us and many more business’s which then sadly affects our customers waiting times, this is something we would rather we avoided . With the strikes happening it results to parcels mounted up. I emailed you myself and i apologized to you for the delay as our orders are usually shipped within two days of ordering this is something very important to us as we want our customers to receive the parcel as fast as we can. A replacement parcel was sent to you as we couldn’t trace the parcel from The hun and as a nice thing to do from small business I offered you a 10% discount as an apology from us as kindness is important for the delay this causes you, the offer still is there if you wish to continue to shop with us, Wishing you a lovely week ahead☺️ Kind regards, Debbie

Posted 1 year ago

“Waited 2 weeks for my order. When I emailed I was promised a free whitening pen as an apology. Order arrived and no whitening pen! Disappointing”

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Posted 1 year ago

Hi Eimhear, Thank you for your review, please contact the customer service team and they will send out the teeth whitening pen as promised we apologises this was missed out of the order for you. Many Thanks Polished

Posted 1 year ago

“Sleek product. However the sonic system didn’t suit me. Additional I had to pay for return tracked postage.”

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Posted 1 year ago

“Am not happy with the whitening at all it make no sense to me cos there was no information on how to use it”

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Posted 1 year ago

Hi Caroline, We would like to try and help you with this review you have left , have you only purchased the teeth whitening gel and have never used the teeth whitening kit which the gel refill set is used for. As mentioned we are keen to help so please send an email to hello@polished-london.com Thanks Polished London

Posted 1 year ago

“The idea of the gift set is a good buy, offers great value for money, and its a great way to try new products before continuing to purchase. Unfortunately, I did not notice any difference with the teeth whitening products and waited to use all my products before writing this review. The teeth whitening strips are easy to use and apply once you get the hang of it, I have used other strips previously and noticed better results. The whitening powder is a great concept but the only real difference is you feel your teeth are cleaner after using like an intense tooth paste, I wouldn't recommend.”

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Posted 2 years ago

Thank you for your feedback Ayeisha, we are sorry to see our products didnt quite meet your expectations at this time. Many thanks, Debbie

Posted 2 years ago

“Very disappointed this time tape will not stick to teeth .doesn't the same as before .not happy with this purchase”

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Posted 2 years ago

Polished London is rated 4.7 based on 971 reviews