“Paid extra for a delivery slot which did not happen. Item was defective. Was told I would get my additional plumbing coats refunded and that didn't happen either.”
“Delivery was not as ordered and with one item missing. Courier was gone before delivery could be checked. Unable to complete the order, eventually requested refund for goods unavailable, convluted drawn out process for returns.”
“Missed chosen delivery date. Delayed renovations pushed us back few days. Evey though we paid extra for chosen day delivery. Waited all day. Disappointed”
“I don’t know where to begin.
Missed deliveries. Damaged goods, lots of apologies but no action. Still waiting for a refund of the money I’ve already paid and apart for lovely people on the end of the customer services line who are powerless, no appreciation of the time i’ve wasted.”
“I ordered over £1000 of goods. Order No. 104327172. When I placed my order I was informed that one item was not due in for a week, however I then received an email advising me that due to an unexpected surge in demand for my items a number were now out of stock, I wrote asking for those lines that were still in stock to be sent out as I was waiting on them I received no response so I wrote again and was ignored again. Infact I waited for over 2 weeks before any goods were dispatched and by this time I had gone on holiday for a week, DHL informed me the delivery was on is way so I delayed it for 4 days the maximum there site would allow, plumbworld then contacted me to say the goods were on the way I asked them to delay DHL until I returned, they said they would but DHL delivered the order without a signature whilst I was still on holiday fortunately my neighbour retrieved the boxes. Overall the customer service was appaling, it seems that instead of keeping customers happy Plumbworld would rather save a few quid on courier charges.”
“Ordered a shower enclosure and tray. The enclosure seems fine.
Unfortunately there is something wrong with the tray, the water doesn't drain out of it. It lies in the tray in puddles. Unsure if this is an issue with the plughole or if the tray is warped.
Either way I've contacted customer services to be told that there's no defect.
One week after installation I'm already planning to remove the tray and enclosure as its not fit for purpose.
Seriously out of pocket following my purchase of faulty goods from plumbworld.”
“What a disgrace your sales people are , they come on all nice and sincere what a joke. You phone about a part missing, they promise to get back to you with a answer for you but you never hear from them again. I have never dealt with a company as bad as Plumbworld.”
“My items came late damaged and items missing. Found same products nearly half the price too having looked around . I’ve put this review on trust pilot too”
“I ordered a sink and after about two weeks it still did not arrive so I cancelled it. My kitchen work got pushed back so when I tried to re order the sink the price had increased by £50 the next day. I asked customer services to honour the price at which I first purchased it but they refused to do so. Customer service wasn’t great. They didn’t confirm a date for the delivery of the sink I was told 24 hours but then it transpired it was going tk be Atleast a few days. I ordered a tap which was bad quality so I will be returning it.”
“You use DHL who are known in this area for constant failed deliveries and dishonest acceptance records. My parcel did not arrive and the photo of the delivery location was of my neighbours house who were in all day but accepted no delivery. Change your carrier if you want your business to grow.”
“the draws do not fit perfect one sidi is ok the other side of the 2draws do not fit flush they stick out a bit after the money i spent on this product i would expect it to be perfect”
“Sold us an item that they don’t have in stock-and unable to provide a reliable service. Very disappointed, complete waste of time and money. Extremely unprofessional!”
“Your Courier service choice for area was totally unacceptable.
I was able to do 120 mile round-trip and fit in my bathroom 2 days b4 abated delivery date.I also managed to purchase items from retailers for £195 saving £42:11p against £237:11p at Plumbworld.
Couriers are not up to what you are trying to achieve as an online provider.
Also disillusioned with time period to return upfront payment.
THD”
“Bought a shower it was faulty Plum World washed their hands of it and pointed me towards the manufacturer. Basically take the money and run. Terrible customer contact 20 minutes plus waiting for the to answer totally rubbish customer support. Overall my opinion find a supplier that has the customers at the forefront of the business not your wallet”
“Ordered urgent part for next day delivery over the phone (as confirmed during the order) plumber was booked but since The courier had no instructions that it was urgent or where to leave it, it was returned to depot. I had to reschedule plumber and collect from depot next day. Though courier (DHL) were clearly at fault rather than Plumbworld it is important Plumbworld know that customers are being let down - better service at point of sale would avoid these issues.”
