“The delivery service which was an added cost which in itself isn't necessarily an issue the delivery company used was how appalling.
We had ordered three items two of which would have been considered heavy and therefore lead to the expectation that it would be a two person delivery.
When the rather old can arrived it was just one person and he was unable to unload the items fully himself and given my husband wasn't here it was left to me to help.
On eventually getting three items into the house I questioned one item ironically the biggest and heaviest which wasn't ours! I then had to assist the driver to remove from the house and place back in the van. Unfortunately I am not as young as I used to be and this caused considerable strain on my back. (My husband said I should have refused but I didn't)
To add insult to injury the customer service team then said not our fault as we outsource delivery. They obviously do not realise that is now my first impression of the company as it would have been for many. I paid for a delivery that I actually was very much part of!
I would not use them again on this basis alone and maybe I was just unfortunate but their lack of customer care was the final icing in the cake as they say!”
“I ordered a sink, cabinet, and paid extra for the one day service. The sink never arrived. Once i finally got through to Plumbworld they reordered it and said it would take 2-3 days. I think this is unacceptable,
Especially since the the plumber is waiting on the sink. Not happy.”
“Customer service should be a football manager as they talk a good game plan but as we all know it never pans out well. We agreed a delivery date which came and went was told to start only one item wasn’t in stock. Turns out that the item that wasn’t in stock turned up before rest of bathroom that was in stock. As for quality mmmmm not impressed at all best off getting it from B&Q. Frameless shower the instructions may well of been written in a foreign language that’s if there was any writing to read just a load of half hearted photos where they contradict themselves. Had loads of seals left over had to guess where they went (still leaks due to poor design). Sink unit you need to be a contortionist to get to any pipe work to be honest am dreading the toilet. May keep the old one.”
“Never arrived when it said it would and when I finally got a call to say its out for delivery the person in the phone couldn't care less about the hassles it had caused and didn't offer anything compensation”
“Delivery was quick however very disappointed in the quality of the shower tray I brought, it was damaged during installation as it was not up to the quality described on the website. Plumbworld not interested in admitting any fault. Double check the item you order is the item you get too as I disputed this with no success.”
“Not over happy, long delay on vanity unit. When said in its in stock, when ordered. . Had to wait nearly a month and had to cancel the order in the end because plumber was coming and couldn’t wait any longer. So had to purchase elsewhere. Not much correspondence from customer service either Efficient when taking order and payment though 😀”
“I left sink in box till plumber came to fit it and I had never noticed but the front left hand side corner was chipped. I think for a sink of £271 this should have been packaged better. We had to buy a ceramic filler as we had no time to change it. I was not happy. That aside I do like the sink but I had the sink a couple of weeks and unable to return it and get another in time.”
“Ordered a kicthen sink, but after fitting it. In the book came with it, the care described, do not put boiling water it , wipe with oil and the rest care. I had know how delicate the sink was I would probably not ordered it as on the description on line when ordering it said nothing of this and to make things worse contacted customer services, still waiting a personal reply”
“Whilst of course we are expected to measure first. You would think radiator covers would be universal for building regulated heights. Too short for a standard radiator, avoid.”
“Poor delivery service
Delivery attempt 1 - all returned as shower screen smashed and glass through pallet
Deliver attempt 2a - shower tray riser kit for shower tray missing
Delivery attempt 2b - shower screen came by separate courier, box very bashed but luckily shower screen ok
Delivery attempt 3 - still waiting for shower riser”
