Hi Nadeem, sorry about this. DPD tried to deliver to you twice but found you weren't in both times so they returned your order back to us yesterday. As a result, we processed your refund yesterday, although sometimes this may take 24 hours to appear for you.
I am sorry you didn't like the pipe or fittings. Both are made by Polypipe BS EN 12201, the British standard. We sell lots of coils of pipe along with the fittings, and most customers are very happy with the quality. If you have any installation issues, please get in touch so I can walk you through any issues.
Hi Carole, we're sorry that your order was not delivered by DPD. Looking into it, DPD tried to deliver twice to you but with no success. They would have been willing to arrange a suitable time for you if you had got in contact with them directly using the calling cards they provide. Having said that, the order is on its way back to us and we will happily refund you once it arrives.
Hi Nigel,
We're sorry to hear the part you ordered hasn't worked. We are more than happy to help you out with this and if you had got in touch with us before reviewing we could have helped resolve the issue. Having looked at your order, there could be a few different reasons as to why the part didn't work for you.
Please give us a call on 0116 232 7695 and we will be happy to advise and sort out a return with you.
“The company weren't able to provide a particular nut that I needed within the toilet hinge fixing packets. My initial phonecall was unsatisfactory, however, eventually they issued me with a full refund. I've therefore upgraded my review from an initial one star. They did, in the end, do their best to help.”
Good Morning, Rosemary
Please be aware you can return anything that is not right to us for a full refund, I can not see any messages from you about this and we would have sorted this straight out.
I am going to send you a pre-paid return for the items and if you need any help with anything just ask.
Regards
Dave
Good Afternoon, Kevin
Please could you contact me, so I can look into this for you. You have not contacted us about not receiving the item and the tracking shows it was delivered, the proof of delivery shows it with a different package from somewhere else being delivered at the same time.
my name is David Brockbank on 0116 2327695,
Hello
Looking at the tracking you received the order on the 29th which is within the timeframe for Royal Mail 48 which you opted to use.
I also can't see any evidence that you contacted us.
If there's still a problem, please do get in touch
“My 1st order
Unfortunately waited in 1 hour time slot given
& then received a missed you text
Checked cameras no visit made absolutely unacceptable by DPD they are letting you down”
“I bought an auto syphon and installed it. It doesn't work. It comes with no instructions or advice about installation parameters. I've tried contacting PlumbinBits. - with no response so far.”
Hi Simon
You contacted us earlier today on the busiest day of the week expecting us to give you our technical expertise and advice. We are more than happy to help our customers where we can but we don’t promise this as we are simply a supplier of plumbing products (in fact most of our customers are in the trade).
If you feel the product is faulty, you may return to us for inspection and if so we can issue a replacement or provide a full refund.
Alternatively, if you’re happy to be patient with us a little, you can also try give us a call again and we can try help you over the phone 👍
Hi Adam,
Apologies on behalf of Royal Mail, looks like they're a tad slower than normal.
Looks like they missed you on Saturday and you have arranged re-delivery so hopefully all is OK now.
“I ordered this item a few days after it was fitted the mechanism inside broke.
The push up and down doesn’t work, the metal ring piece inside snapped.
I emailed the company 5 days ago to complain and ask if they have a resolution to resolve the issue.
I got no responses from them!?
Item is faulty and not fit for purpose.
I’m not happy with this. No resolution from them, no replacement part? No refund? No answer….?
Very disappointed. Won’t order here again.
Arrived on time and looked like the image.
Only problem is the item is broken and doesn’t work!
Can’t use it”
Hello,
Firstly I'm sorry the item is damaged, I will get a replacement sent out.
I have searched our email and website contact forms and cannot see any contact from you so can only assume your email ended up in our spam filter and was therefore never seen by us.
Hi Sarah
I’m very sorry the button arrived damaged, I will arrange a replacement to be sent to you.
I have checked for your email and can’t see that you had emailed us, it may have got caught in our junk folder
“Ordered goods Friday with next day delivery when goods had not arrived on Monday tried calling company within their office hours to find them closed - sent an email which they replied that the attempt to despatch goods within 2 to 3 days as they are small and not Amazon however my goods were despatched the Monday but only arrived Wednesday around 3pm - don’t bother paying this lot extra for special delivery as you wasting your time and money - will not use them again unless I have no other alternative”
Hi Helmut, having had a look at your order, you placed your order at nearly 3pm on Friday. Our website does clearly state that we aim to dispatch orders within 1 to 2 working days so it should have been clear to you come 5pm on Friday (through the lack of a "we've dispatched your order" email) that you would not be receiving your order on Monday as it had clearly not been dispatched. We dispatched your order at 9am Monday morning - there really isn't much more we could have done.
Looking at the DPD tracking page, there were some delays which we are sorry for on DPD's behalf.
“I think i was mis- led, the picture on the web site clearly shown black but when delivered in turned out to be more silver. I had to pay for delivery and return.”
Hi Gregory, the reviews are automated and occasionally go out before orders have been delivered.
Looking at the tracking, you received your order yesterday,
Hi John, unfortunately thee platforms don't let us configure when it sends out a review invitation (factoring in the Royal Mail strikes, for example). I can see your order is being delivered today.
Sorry to hear that Ian.
I've had a look and it still looks OK, just moving slowly through the RM system due to the strikes. We dispatched it on Monday which was the soonest we could after receiving your order :)
If you haven't received it by Mon/Tues please do let us know and we'll send your order out again.
