“Ordered goods Friday with next day delivery when goods had not arrived on Monday tried calling company within their office hours to find them closed - sent an email which they replied that the attempt to despatch goods within 2 to 3 days as they are small and not Amazon however my goods were despatched the Monday but only arrived Wednesday around 3pm - don’t bother paying this lot extra for special delivery as you wasting your time and money - will not use them again unless I have no other alternative”
Hi Helmut, having had a look at your order, you placed your order at nearly 3pm on Friday. Our website does clearly state that we aim to dispatch orders within 1 to 2 working days so it should have been clear to you come 5pm on Friday (through the lack of a "we've dispatched your order" email) that you would not be receiving your order on Monday as it had clearly not been dispatched. We dispatched your order at 9am Monday morning - there really isn't much more we could have done.
Looking at the DPD tracking page, there were some delays which we are sorry for on DPD's behalf.
“I think i was mis- led, the picture on the web site clearly shown black but when delivered in turned out to be more silver. I had to pay for delivery and return.”
Hi Gregory, the reviews are automated and occasionally go out before orders have been delivered.
Looking at the tracking, you received your order yesterday,
Hi John, unfortunately thee platforms don't let us configure when it sends out a review invitation (factoring in the Royal Mail strikes, for example). I can see your order is being delivered today.
Sorry to hear that Ian.
I've had a look and it still looks OK, just moving slowly through the RM system due to the strikes. We dispatched it on Monday which was the soonest we could after receiving your order :)
If you haven't received it by Mon/Tues please do let us know and we'll send your order out again.
