“Never recieved my order. Very hard to communicate with the don't take phone calls amd email replies are too slow to correct ordering errors. A small mistake on ordering was totally impossible to correct leading to my order going to the wrong address and now missing. It's a disaster. They tried to help but timing delays have caused a nightmare. Still no goods and very very slow communication takes days for replies.”
I am sorry you had trouble getting through, we had staff on holiday, and there was a banner on the website saying to message us and we would get back ASAP. I have looked at your order, the delay in you receiving your order was the wrong address on your order which you told us about after the parcel had left, we changed it for you but this added an extra day, DPD then tried at the address 3 times and advised no one was in, on the 4th time it was received, could you contact us if you have not received the order as this is dated before this review.
regards
“PlumbinBits have been let down badly by DPD
I told them to put it in the garage and then deliver to any neighbour and two occasions they just came and went without doing either and did not deliver my package for a further three days. I had to get the parcel delivered to a local shop which is what DPD said they would do any way if I wasn't in. I am not unhappy with PlumbinBits but I will not use them again if they use DPD. I also paid for next day delivery.”
I am sorry DPD has let you down on this order, DPD normally is very good but with all delivery companies, they are only as good as their drivers, and have a 98.9 percent delivery rate. We also offer Royal Mail service but this is a 48 hour service as an alternative.
Regards
I am so sorry you feel this is overpriced, I have looked at the order, and £6 for a genuine Grohe Bellow plus £3 for postage is the best price on any shopping channel.
you can always return the item to us for a full refund.
I am very sorry you feel we have let you down on our customer service, we take customer service very seriously and strive for perfection.
I mentioned when you contacted us that this was delivered to your next-door neighbour, as per the geotag and image, you will need to collect the parcel from your neighbour as Royal Mail has classed this as part of your safe location.
“They sent me a toilet seat without soft close hinges despite my order clearly saying I had bought one with soft close hinges. All of my emails have been ignored hence there has been no resolution. I would not recommend”
I am so sorry, I have looked into this and your message was lost in a spam filter. having read your message heritage only makes a soft close seat option now, I would check the seat is fully down on the brackets
“I ordered 2 small diaphragm valves with next day delivery. 7 days ago and they are yet to arrive. Customer services direct me to dpd and refuse to support or send replacement parts which cost less than £10.
Terrible service.”
I am sorry you are not happy with the service, it took 6 days to solve this, DPD tried to deliver on the day after you ordered and again the day after that, both times you were not in, and a calling card was left, you then requested the order to be delivered to a shop, which I am sorry DPD took a few days to sort that. I could not send replacement parts to an address that they had failed to deliver twice too.
“Delivery was excellent and on time I ordered a pump though and the seal inside the impellor was split so as soon as I put water in the system it leaked everywhere. Obviously a second hand part or damaged. Really disappointed it took me 2 hours to go and buy another replacement pump”
I am sorry, this pump was faulty, we sell around a hundred a month and have not had this issue before. They are all brand new, we never sell second hand parts.
I will email you a return postage label for this pump so we can refund you.
I am sorry that you missed the notes on the checkout screen about the cut off for same day is 1pm and dinner on Friday for Saturday, as your order was at 22.17 on Friday it missed the cut off window, We refunded the difference from Saturday to next day and this will show as a sperate refund, these can take a few days to show in your account.
I am sorry we have left you disappointed, the first seat had a chip from the delivery, the second we could not see any marks on it, there was polystyrene suck to the seat, which wiped off. I have refunded you in full for everything.
“The part does not fit into the hand set. I have already contacted you requesting a refund and a returns label so I can send the faulty product back to you.”
“My first experience of dealing with PlumbinBits, but a first class service. I must also mention the charge for delivery most reasonable compared to other companies.”
Hi Nadeem, sorry about this. DPD tried to deliver to you twice but found you weren't in both times so they returned your order back to us yesterday. As a result, we processed your refund yesterday, although sometimes this may take 24 hours to appear for you.
I am sorry you didn't like the pipe or fittings. Both are made by Polypipe BS EN 12201, the British standard. We sell lots of coils of pipe along with the fittings, and most customers are very happy with the quality. If you have any installation issues, please get in touch so I can walk you through any issues.
Hi Carole, we're sorry that your order was not delivered by DPD. Looking into it, DPD tried to deliver twice to you but with no success. They would have been willing to arrange a suitable time for you if you had got in contact with them directly using the calling cards they provide. Having said that, the order is on its way back to us and we will happily refund you once it arrives.
Hi Nigel,
We're sorry to hear the part you ordered hasn't worked. We are more than happy to help you out with this and if you had got in touch with us before reviewing we could have helped resolve the issue. Having looked at your order, there could be a few different reasons as to why the part didn't work for you.
Please give us a call on 0116 232 7695 and we will be happy to advise and sort out a return with you.
“The company weren't able to provide a particular nut that I needed within the toilet hinge fixing packets. My initial phonecall was unsatisfactory, however, eventually they issued me with a full refund. I've therefore upgraded my review from an initial one star. They did, in the end, do their best to help.”
Good Morning, Rosemary
Please be aware you can return anything that is not right to us for a full refund, I can not see any messages from you about this and we would have sorted this straight out.
I am going to send you a pre-paid return for the items and if you need any help with anything just ask.
Regards
Dave
Good Afternoon, Kevin
Please could you contact me, so I can look into this for you. You have not contacted us about not receiving the item and the tracking shows it was delivered, the proof of delivery shows it with a different package from somewhere else being delivered at the same time.
my name is David Brockbank on 0116 2327695,
Hello
Looking at the tracking you received the order on the 29th which is within the timeframe for Royal Mail 48 which you opted to use.
I also can't see any evidence that you contacted us.
If there's still a problem, please do get in touch
“My 1st order
Unfortunately waited in 1 hour time slot given
& then received a missed you text
Checked cameras no visit made absolutely unacceptable by DPD they are letting you down”
