“Purchased some taps. Competitively priced, easy to order, kept informed of delivery progress, arrived safely. I would say that I received a very good service and would use again.”
“Never recieved my order. Very hard to communicate with the don't take phone calls amd email replies are too slow to correct ordering errors. A small mistake on ordering was totally impossible to correct leading to my order going to the wrong address and now missing. It's a disaster. They tried to help but timing delays have caused a nightmare. Still no goods and very very slow communication takes days for replies.”
I am sorry you had trouble getting through, we had staff on holiday, and there was a banner on the website saying to message us and we would get back ASAP. I have looked at your order, the delay in you receiving your order was the wrong address on your order which you told us about after the parcel had left, we changed it for you but this added an extra day, DPD then tried at the address 3 times and advised no one was in, on the 4th time it was received, could you contact us if you have not received the order as this is dated before this review.
regards
