Phairs Reviews

Name: Phairs
Address: 14 Blackstick RoadKillyhevlin Industrial Estate, Enniskillen
Rating: 4.74

4.7 Rating 3,404 Reviews

94 %

of reviewers recommend Phairs

4.7

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Phairs:

PHAIR'S FOR YOU
We bring popular and trusted brands, right to your door.
Although Phairs.com has just launched in 2020, we know eCommerce. We have been selling online since 2009.

PHAIR'S FOR THE FUTURE
We are expanding rapidly into a large number of categories such as house and home, garden & outdoor and many more. We are excited and would be delighted to be able to help you with your purchase.

Visit Website

Phone:

03300945072

Email:

customerservice@phairs.com

Location:

14 Blackstick RoadKillyhevlin Industrial Estate
Enniskillen
BT74 4EB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately this item, Hozelock watering system, was badly packaged. The box used was not big enough for the Hozelock box, so the packer put it in diagonally. Not very sensible! It was then squashed in transit by Hermes, and arrived in a very battered condition. I have photos if required. Fortunately, though the Hozelock box was squashed, as far as I can tell the contents are undamaged (I haven't used it yet). This was my first order from Phairs, and it has put me off ordering again.”

Helpful Report

Posted 4 years ago

“Received items ok but asked to return as wrong size. All agreed and followed Phairs instructions on how to return. Items tracked and returned successfully but now Phairs not replying to emails acknowledging receipt or refund. Very disappointed.”

Helpful Report

Posted 4 years ago

Hello Mike Thank you for your feedback We have followed this up and can see the last email we responded to you was to acknowledge the return of your order which we accepted We had made you aware of the price of the return label which you had used against your order and in turn this meant the value of the pre paid label was greater than that of the product meaning that a nil refund was issued in this case I hope this explains this matter for you Kind regards Phairs

Posted 4 years ago

“The item, a dog crate, has been assembled and looks fine. The delivery was less successful. I had to contact Phairs to find out when it was due. A message was received on my mobile with a bracket of dates: Between 17 and 19 January. We did not receive notification or tracking facility by email. Your email asking what we thought of Phairs arrived an hour or so before the delivery. When it arrived this morning the delivery man was uncertain where to deliver it. Although instructions had been given at the time of purchase. The cardboard box was in a poor tatty state. The box which contained the product was sealed with several large dangerous metal staples. Lifting those meant using a strong screw driver. My husband cut himself in the process.”

Helpful Report

Posted 4 years ago

Good afternoon Kate Thank you for getting in touch We apologise on hearing of your issue. I note that you requested delivery dates for your order on the 14th and you had been advised by our team of the estimated dates, your tracking number will also have been able to provide this information. I am afraid we are unable to facilitate delivery instructions - the special instructions box is for requesting invoices or gift wrapping The metal staples in the box in question are sealed by the manufacturer for the safety and security of the product due to its size and weight otherwise it would break through the box we would not advise opening staples with screwdrivers rather staple remover Kind regards Phairs

Posted 4 years ago

“Box was damaged on arrival only 9 boxes of blades instead of 10 no care taken with my package”

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Posted 4 years ago

“Not received it yet don't know where it is was meant to be Christmas present communication average”

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Posted 4 years ago

“The damp meter was delivered 2 days late and does not work!”

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Posted 4 years ago

“Part of the order arrived on Thursday 2nd and the rest today Monday 6th although I paid £6.99 for 2 day delivery.”

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Posted 4 years ago

“Arrived on day 8 of a 2-4 day delivery. Disappointed with the customer service response. Either ensure the delivery is on time or say it's going to take longer from the start. Wouldn't use again.”

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Posted 4 years ago

“Both boxes of Garrota were ripped an open when I received them packaging box was also ripped.”

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Posted 4 years ago

“Product was in half upon reciept”

Helpful Report

Posted 4 years ago

Hello Christine I am sorry to see this If you would like to email through to our customer service team one of the team will be able to help resolve this for you Kind regards Phairs

Posted 4 years ago

“I purchased 3 metal buckets, 1 of which arrived damaged which wasn't surprising based on the flimsy packaging. Their customer service team contacted me and offered 10% gesture of goodwill, the buckets were 3.48 each so that's a whole 34p, their final offer was 50% so 1.78 and not what I felt was fair, 100% plus 1/3 of my postage returned. This would have been less than 5.00 and for me it's not about the money it's a matter of good customer service which unfortunately Phairs do not agree. Therefore people judge for yourself and expect any purchases to be sent in flimsy packaging so a good chance of experiencing exactly the same as me”

Helpful Report

Posted 4 years ago

Hello Mrs Partington Thank you for your review I can see our team followed up on your review and as a good will gesture offered you a discount on the slightly damaged bucket as it appeared you were happy to keep this and use it for the purpose you required it for we appreciate fully the damage to the one bucket but as this was so small and did not affect the use of the bucket and you had already went ahead and used it we offered an amount in line with the above. Kind regards Phairs

Posted 4 years ago

“I had 1 bag of lawn compost delivered,but I ordered. 2, would you believe it was on another delivery van the same day,it was not delivered to me,so I had all the performance of explain and I had to keep contacting, to get another bag delivered,to me,I wasn’t very happy.”

Helpful Report

Posted 4 years ago

“The corner of the plastic hopper box was damaged with bits of plastic broken off. The drop spreader had been dropped on its corner and there was insufficient protection around the cardboard box. I have glue repaired the hopper and did not want the hassle of returning it.”

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Posted 4 years ago

“Ordered 6 bags of peat, only received 5. Still waiting for the missing one!!”

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Posted 4 years ago

“Item was damaged when received it It then took 3 phone calls from my self and 3 emails to get any response service is terrible 1st and last time of using”

Helpful Report

Posted 4 years ago

Hello Caroline Thank you for your review Sorry you feel the service was terrible as I see our team had responded to each of your emails but it appeared as though you were not receiving these responses, as when you replied it was the same email coming through which would lead to the confusion I do note though that you were happy to keep the dog food for a discounted price due to the damage Kind regards Phairs

Posted 4 years ago

“Extremely unhappy with the way my delivery and refund has been dealt with. I have a damaged item delivered, I've requested the refund on a long process and I'm still waiting to receive my refund.”

Helpful Report

Posted 4 years ago

“Bought 3 bulbs one was broken, emailed 3 times still no reply, not good costumer service.”

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Posted 4 years ago

“Delivery was amazing it was very speedy. But the downfall was the product I ordered had passed its expiration date. I have been told I’m getting a refund for said goods but still awaiting the credit back to my account.”

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Posted 5 years ago

“Only one part of the order has arrived. 12 days later and still no signs of the dog food having been shipped. Poor service.”

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Posted 5 years ago

“Delivery time was well over what was supposed to be, and box was all mashed up when I finally did get package, will not be ordering from phairs again.”

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Posted 5 years ago

Phairs is rated 4.7 based on 3,404 reviews