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ParentShield Reviews

4.8 Rating 566 Reviews

97 %

of reviewers recommend ParentShield

Company Reviews

4.8

Based on 566 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ParentShield:

ParentShield is a Great Child-Safe and Parent Friendly Mobile Network. Only Children or people needing special facilities are allowed to use it.

Every feature of the Network is designed specifically for these users and features include advanced monitoring and safeguarding tools and spending and usage controls.

Visit Website

Phone:

03301221180

Email:

hello@engine-mobile.co.uk

Location:

Pioneer House,
Stenson Road,
Derby
Derbyshire
DE73 7HL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been contacting ParentShield last few days. On each occassion they have excelled in supporting me. Kudos to the whole team. Thank you Graham and Paul.”

Posted 9 months ago

“I am unsure why this sum is for children. It doesn't stop the phone from accessing unsuitable material, it doesn't alert the parent if that happens. I will cancel my account after 1 month and revert to a normal sum company.”

Posted 9 months ago

Hi Samantha, I can see you have never logged into the ParentShield Portal to set any controls, or set any alerts, or checked any of the activity on the SIM. We provide loads of tools, loads of support, and loads of features but if you don't want to use them, there is little we can do! You also have chosen a plan with no mobile data so any problems you are having will be down to the phone settings you have applied yourself. We are available on 03301221180 if you need a hand. We'd always fully refund anyone who bought something that wasn't for them. A one-star review is completely unwarranted when all you had to do is actually use the thing you bought.

Posted 9 months ago

“Contacting ParentShield is never a disappointment, their customer service continues to be sublime.”

Posted 10 months ago

“Very pleased with Parent Shield so far. Having just turned 11 and due to start secondary school in September, this is our daughter's first mobile. I'm so pleased that I found this in time. I feel that Parent Shield enables us to give our daughter more independence while giving us confidence that she is protected from the potential nasties of smartphones. The customer service is very responsive and helpful too. I've already recommended to several other parents!”

Posted 10 months ago

“Baseline features and concept is good, but online portal and app needs to be more user friendly, doesn't feel that modern”

Posted 10 months ago

“Absoutely brilliant company, idea and service. I purchased a ParentShield sim for my daughters first phone for her 11th birthday and it provides so much peace of mind, as well as providing excellent support. We couldn't get my daughters phone to connect to network data and i messages the online chat at give 8pm and I recieved an instabt reply and the issue was resolved within 3 minute's. I cannot rate them highly enough.”

Posted 10 months ago

“I got a sim card for my daughter it's her first one and it's great. The way you can go onto portal and read texts and listen to phonecalls also means I can make sure my daughters safe”

Posted 10 months ago

“I am very happy with parentshield. It has given me peace of mind to allow my daughter some independence, while navigating this technological world we live in. I can see that she's safe while taking her first steps to being more grown up. Has taken away the stress of letting her grow up. I have needed lots of help from the chat on the portal, the response has always been prompt and very helpful. Thank you parentshield. I have recommended you to my friend.”

Posted 10 months ago

“Excellent security for my child's phone. I can see all the texts and hear recordings of all the calls. Easy to set up. Brilliant email support with tips about how to add useful features to the basic set up.”

Posted 10 months ago

“Purchasing the parent shield sim has been an empowering experience, the help and support has been invaluable giving me peace of mind in an increasingly complicated digital world. Keeping my child safe while allowing her to explore her limits and understanding of the impact actions can have on line and with different apps. The recording of texts and calls will be invaluable as she transitions from primary school to secondary and the push notifications will help to curtail on line bullying”

Posted 10 months ago

“Very easy process to get set up and very much a plug and play system for using the app/web access. My only issue (and I don’t think any other provider would provide a better solution) is that you can’t see any iMessage’s and as my daughter and 99% of her friends and contact have iPhones you can’t see these messages through Parentshield which unfortunately makes the message functionally redundant for us. All features that you can use work really well - so apart from this one functionality issues, it’s great.”

Posted 10 months ago

“Such a fab idea, with all the features our family needs to help our teen and tween navigate these early years of responsible mobile phone use. Any queries I've had have been responded to efficiently and thoroughly and I am so grateful for the tech support when we have made changes to our setup as Independence is growing. Thank you!”

Posted 10 months ago

“Excellent company with efficient, quick service from the people who run it. I feel much safer about my child's phone using Parent Shield. The tools make sense and are easy to use.”

Posted 11 months ago

“Very good for controlling your kid's phone, it would be much better if they could add WhatsApp to show texts/calls.”

Posted 11 months ago

“Fantastic service from start to finish. I've recommended it to so many people!”

Posted 11 months ago

“Until now my daughter number can't use without WiFi or tethered to my mobile data.”

Posted 11 months ago

Hi Ria, we called you 6 times trying to help, and emailed at least three times but you didn't take any of our calls or reply to any of our voicemail messages. All you would have needed was a simple settings change on the phone probably but without you making any effort on your part it's impossible for us to help you any more than we did. You can see from the general tone of other reviews here that we will walk over hot coals and do anything we can to help any customer who will accept it.

Posted 11 months ago

“Perfect for our daughter. And for piece of mind for me.”

Posted 11 months ago

“A great solution for kids who are pestering for a phone but are a bit young, especially when they're starting to go out and about on their own.”

Posted 11 months ago

“Really happy with ParentShield. Had some issues during set up (all due to me being distracted) and I could get help immediately via chat, the team were fantastic. I have peace of mind being able to monitor my son’s phone chats periodically and I like the added protection features. Very happy customer.”

Posted 11 months ago

“Great service will definitely recommend”

Posted 11 months ago

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ParentShield is rated 4.8 based on 566 reviews