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ParentShield Reviews

4.8 Rating 566 Reviews

97 %

of reviewers recommend ParentShield

Company Reviews

4.8

Based on 566 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ParentShield:

ParentShield is a Great Child-Safe and Parent Friendly Mobile Network. Only Children or people needing special facilities are allowed to use it.

Every feature of the Network is designed specifically for these users and features include advanced monitoring and safeguarding tools and spending and usage controls.

Visit Website

Phone:

03301221180

Email:

hello@engine-mobile.co.uk

Location:

Pioneer House,
Stenson Road,
Derby
Derbyshire
DE73 7HL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reassuring that I can check messages and calls and set limits. Was also helpful to get automatic feedback to change settings, when the dial code for country of origin wasn't set correctly. Still exploring things, as I've only just obtained the sim for my daughter.”

Posted 3 days ago

“Some gitches”

Posted 1 month ago

Hi Kian, I'm sorry that you had difficulty logging in, it's not something that is usually an issue. It was Gmail that was the root cause, but I can understand the frustration. I can see that we managed to get the password change request through to you by SMS to bypass this. Should you require any further assistance, please don't hesitate to reach out. We're here to help.

Posted 1 month ago

“I feel that this works great for text messages and calls, however feel that the next development would be tracking app and many youngsters now are using apps to communicate rather than text and calls. I like the fact that data can be turned off and that you are able to hear the calls between people also. Overall it is working well, however would like to see more development around app tracking partciularly around snapchat”

Posted 2 months ago

“Really s great service to monitor phone calls and text messages but our kid uses What's app and other social media which cannot be monitored without physically checking her phone”

Posted 3 months ago

“Very good for the purpose required. As an occasional use back up for a 9 year old. Thankyou”

Posted 6 months ago

“Very useful for my 11 yrs. Able to monitor calls and texts.”

Posted 7 months ago

“Great product with great customer service, that’s fantastic value for money. One “issue”, the app keeps logging us out so we don’t always get the push notifications.”

Posted 8 months ago

Hi, Thank you for your positive feedback about the service. We're really pleased to hear that you're enjoying it, and we genuinely appreciate your support. You don't have to be logged in to receive push notifications, so that's not something to worry about. If you're experiencing repeated logouts, it might be due to cookies not being enabled or your browser being in incognito mode. Feel free to reach out to our team at 0330 122 1180, and they'll be more than happy to assist you in adjusting your phone settings to resolve the issue.

Posted 8 months ago

“Baseline features and concept is good, but online portal and app needs to be more user friendly, doesn't feel that modern”

Posted 10 months ago

“Very easy process to get set up and very much a plug and play system for using the app/web access. My only issue (and I don’t think any other provider would provide a better solution) is that you can’t see any iMessage’s and as my daughter and 99% of her friends and contact have iPhones you can’t see these messages through Parentshield which unfortunately makes the message functionally redundant for us. All features that you can use work really well - so apart from this one functionality issues, it’s great.”

Posted 10 months ago

“Very good for controlling your kid's phone, it would be much better if they could add WhatsApp to show texts/calls.”

Posted 11 months ago

“I've been with ParentShield with a few weeks now and find it really helpful to be sure my kids are safe from predators, bullies, etc. The platform is quite easy to navigate and use. A bit on the pricy side but I couldn't find a cheaper solution. All in all good service.”

Posted 1 year ago

“A great set of features to manage the introduction of phones to younger children — in my case as a safety aid for a child walking to school. However, the app could do with a little more polish to improve the overall appearance and usability.”

Posted 1 year ago

“Very helpful and easy to use.”

Posted 1 year ago

“I have given 4 stars only because my daughter has just started using the Simcard. However, everything is good so far. Customer service is excellent. The associate I spoke to just after I purchased the Simcard was very helpful, patient, and cheerful. - Thank you, Paul”

Posted 1 year ago

“So far it's been ok not had it long to review much need to lean more about son loves it”

Posted 1 year ago

“Absolutely amazing concept and perfect for a child’s first phone! The only reason I’m giving 4 instead of 5 stars is down to the app and navigation of the portal. It’s very dated and could do with a big makeover to bring it into this century. Other than that everything is exactly what you need for your child!”

Posted 1 year ago

“Setting up was fine but the contact names are not showing- only the number despite entering the contact details and names.”

Posted 2 years ago

“I was very impressed with the personal service when I bought from ParentShield. I purchased a package for my Daughter as part of a Christmas present so i am yet to test the service. But the purchasing process for very personalised and pleasant. I just wish there was a step where I could have chosen a mobile number instead of just getting a random one. I would have liked to have picked something that i know would be easily memorable for my 10 year old. Jonathan Gee https://emgprecision.com”

Posted 2 years ago

Hi Jonathan, thank you for the feedback, it's really great to hear. In regards to choosing a number; as our numbers are all ultimately distributed to Children, we're unable to share our number pool to allow for this. Although we don't usually allow number ports into the network, if you wanted to purchase a premium number and port it into us, we're happy to make an exception for you - as long as it's a standard network number ( not premium rate ) of course. Feel free to contact the team on 0330 122 1180 or hello@parentshield.co.uk to arrange this.

Posted 2 years ago

“I am very satisfied with this service, especially that my child’s phone is covered by the 4 major networks. For those parents who feel that this is spying on their kids - IT IS! However, my 11 year old has been informed that I and her dad have access to all her calls and messages, and we have explained that we do not use the term spying, we are keeping her safe! We know what to look out for in order to do that, even at the age of 11 she does not.”

Posted 2 years ago

“thanks very nice service & product. I feel more relaxed for my daughter to have a phone . The only problem is that the network signal is not very good in our area.”

Posted 3 years ago

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ParentShield is rated 4.8 based on 566 reviews