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Paper Bag Co Reviews

4.8 Rating 389 Reviews
95 %
of reviewers recommend Paper Bag Co
Company Reviews Metrics Info
4.8
Based on 389 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Paper Bag Co Reviews

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Anonymous
Verified Reviewer
“The quality of the twisted handle paper bags is great and we have never had issues with quality. We have had issues a couple of times though in other areas: Quite often our most desired size of twisted handle paper bag is out of stock, meaning we often are left with no choice but to size up on the bags and the next size costs almost double the price. This happens quite regularly and we are unable to order in huge bulks as we have a small store and can't store the extra bags. There's only an option to pay for next day delivery and no option for standard delivery, but this next day delivery option is only available weekdays and excludes bank holidays, so if we order on a Friday, for example, we still have to pay for next day delivery despite the order not arriving the next day as it's weekend. There should be a cheaper option for standard delivery, this is a bit of a bugbear for us as sometimes we pay the same amount in postage to wait one day or to wait 3-4 days. We have waited 5 days before now too when there has been a bank holiday. One of our orders had a whole box of bags missing once. If you order Mon-Thursday and are happy to pay the next day delivery fee then the service is good. I do think there should be a standard delivery option though as they don't deliver on weekends, whereas if you compare to other companies such as Amazon Prime, they can delivery next day, 6 days a week and often free of charge. I think the issues we've faced have more to do with the courier/delivery service used, however this is a huge part of the business so if it could be streamlined then we are likely to use more regularly.”
Helpful Report
Many thanks for taking the time to leave a review. I understand it can be frustrating when the desired size bag is out of stock, we are continually replenishing stock, however on occasions, we may be out of stock for a few weeks should we receive an influx of orders/large orders on a particular size. Regarding the delivery, we are a small family run business, so we simply couldn’t complete with the likes of Amazon Prime. We use DPD who does offer a Saturday deliver, which is also offered on our website; this is of course a premium service which does cost slightly more. We offer a next day service as in our experience, this is what many of our customers need/want. We will of course investigate additional delivery times which may be more suitable to your needs. I hope this helps and we look forward to working with you in the future.
Anonymous
Unverified Reviewer
“Great rapid service and excellent product”
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Anonymous
Verified Reviewer
“Great price, quality bags with quick dispatch and delivery”
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Rebecca
Verified Reviewer
“I'm currently at our World Conference in Boston, which our order of bags was intended for. The bags look very professional and are well suited in size for our customers usage. Many thanks to the PaperBagCo team for producing these in good time for us!”
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Claire Mackie
Unverified Reviewer
“Great quality, quick turnaround and helpful staff.”
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Jamew Lucas
Verified Reviewer
“Service and delivery was incredibly prompt. Communication was friendly and staff seemed to like what they do. Price was great for what we wanted - full colour DTG onto natural cotton bags. I think for the price paid they are really good. Colours could be a little stronger but again, for the price paid they are certainly good enough. Thanks.”
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Anonymous
Verified Reviewer
“Our branded cotton tote bags were ordered, printed and turned around within a very tight time frame, and were exceptionally well received by our staff and clients alike. The only criticism, if any, was the lack of customer care and / or continuity whilst our main salesperson was on annual leave which at one point was bordering on the point of rudeness and I would go as far to suggest that if this had been my first point of contact I would not have continued my sale with this company. That said, based on the product, I will be likely to be buying again from Paper Bag Co.”
Helpful Report
Sophie Boulton
Verified Reviewer
“The jute bags are better than expected, really good quality at an extremely reasonable price. Will be shopping with you again.”
Helpful Report
Marriage's
Verified Reviewer
“Fantastic service at very short notice from us. Products were of a very high standard, we would highly recommend.”
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Rosie
Verified Reviewer
“They're such good quality and great service!”
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Kat Seymour
Verified Reviewer
“Exactly what we wanted. Seem good quality. Delivered when asked for. Very helpful staff.”
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Anonymous
Verified Reviewer
“Great quality and fast service. Very happy with Paper Bag Co, would use again and recommend.”
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Anonymous
Verified Reviewer
“I placed two orders in a short amount of time. I like that they print the bags locally, which makes turnaround more of a guarantee. They do everything through phone and email instead of through their website. While this can be a little inconvenient at times, all in all it made for a more personal experience and I had faith that they could get the job done on time. I've dealt with many companies who do the same sort of work and you're lucky if you can find a phone number, let alone talk to a real person if you have a problem.”
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Anonymous
Unverified Reviewer
“Great service”
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Anonymous
Verified Reviewer
“Bags arrived quickly. Well packaged and I damaged. Represent good value for money.”
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Anonymous
Verified Reviewer
“Fantastic speedy, efficient and friendly service.”
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Joseph Poskitt
Unverified Reviewer
“Good price, fast delivery everything perfect. Thanks for your quality service. Joe.”
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Parcel
Verified Reviewer
“Good products”
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Anonymous
Unverified Reviewer
“Good quality bags but the colour chart described as ‘ivory’ and what arrived is deep cream or magnolia! If colour matters maybe ask for a sample.”
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Leo
Unverified Reviewer
“Great service, high quality products!”
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Paper Bag Co is rated 4.8 based on 389 reviews
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