Paper Bag Co Reviews

Name: Paper Bag Co
Address: Unit 6 Woodlands Industrial EstateEden Vale Road, Unit 6 Woodlands Industrial EstateEden Vale Road, Wiltshire
Rating: 4.80

4.8 Rating 493 Reviews

94 %

of reviewers recommend Paper Bag Co

Company Reviews

Metrics

Info

4.8

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Paper Bag Co 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been asked to write a review on an item I’m still waiting to receive. I ordered these bags a week ago snd still not arrived! Not the best service sadly!!”

Helpful Report

Good afternoon, Please could you advise me of an order number and I will investigate this ASAP for you. Goods are dispatched the same day for a next day delivery. I will need to chase this up with our 3rd party courier. If its been lost in transit, I will re-dispatch your goods again today for a delivery tomorrow. I look forward to hearing from you

“Excellent quick service. Quality product.”

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“Good service and good quality.”

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“These bags were the perfect size and the service was great. We used them as part of our business to give goodie bags to students at the beginning of term. Thank you!”

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“Customer service from quote to completion and delivery was excellent. We're very happy with our new bags. Size, quality and price was important to us and the team at Paper Bag Co and Cotton Bag Co met our expectations.”

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“Great product - speedy delivery 💘”

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“Quality bags great delivery time”

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“Great service - simple to order and delivered on time. What more can you ask for.”

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“Excellent on both price and delivery. Very satisfied.”

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“Communication was great all the way through the process, product was excellent quality, well packaged and delivered when I was told. All in all a five star performance. Would recommend”

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“Really helpful and polite. Kept me informed all the way through the order and shipping process. Product is great quality. Will be ordering again from you!”

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“Good Qulity affordable bags! With prompt delivery and good communication and service. A down side I’d say is the organic bags are not washable which is a real shame. And my design did not come out quite as clear as the image that was sent, would not put me off ordering again however.”

Helpful Report

Good Afternoon, Thank you for your honest review, we are sorry your image has not been printed as clear as you hoped, the PDF visuals we supply for approval are clearer on a screen than the physical screen printed bags them self, but we are glad this has not put you off reordering again.

“Great Product, the best bags in my view. I have tried others but the quality not as good. Ordering very simple via PaperBag website. Delivery excellent always arrive next day.”

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“Very pleased with the quality of the product. Affordable prices and good quantity available. The delivery was quick. I shall certainly put this company at top of my list when I require another order.”

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“I am absolutely over the moon with all 3 orders I've recieved. At last I have found a company that supplies good quality totes. I will be placing regular orders. Many thanks Janette”

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“The customer service was really good, Sam helped me so much getting the logos in the right format and it was very speedy! Would definitely recommend!”

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“The bags were delivered on time but only after I had rung your office to find my original order was out of stock. My revised order was delivered the next day.”

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Good afternoon, Many thanks for taking the time to leave a review. I can only apologise for the original order not being fulfilled, we have had an influx of plain bags being purchased and we aim to keep stock levels high. I am glad on this occasion we were able to offer an alternative.

“A great customer service experience”

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“Very good service. Delivery very prompt and quality of bags very good.”

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“I recommend this company 100%. Their customer service is extremely professional, and the end product was just beautiful!”

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Paper Bag Co is rated 4.8 based on 493 reviews