Paper Bag Co Reviews

Name: Paper Bag Co
Address: Unit 6 Woodlands Industrial EstateEden Vale Road, Unit 6 Woodlands Industrial EstateEden Vale Road, Wiltshire
Rating: 4.80

4.8 Rating 493 Reviews

94 %

of reviewers recommend Paper Bag Co

Company Reviews

Metrics

Info

4.8

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Paper Bag Co 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy about the whole process and the finished product, professional, looking forward to work with the company again in the future.”

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“Jim was great at helping me sort our order and make sure i was happy with the graphics. We'll use them again.”

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“Paper Bag Co have supplied our new paper craft bags swift and with great service. Would recommend!”

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“Easy to do business with this company. Quoted, Paid, Product delivered within promised timeframe. No hassle and a great product at a decent price. Will use again and recommend.”

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“The team were really helpful and polite, throughout. The delivery was right on schedule, the bags were competitively priced, and were just what we wanted. I would recommend The Paper Bag Company to anyone, and look forward to using again.”

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“Friction-less ordering, Swift delivery, high quality product!”

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“This was the first time I used your organisation to print our bags. It was efficient and great quality. Only thing was that it is unclear was that payment had to be cleared before the order could go into production which could have delayed things. It was fine in the end.”

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“Very helpful and fast delivery. Bags look great! thank you!”

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“Superb people to deal with, absolutely no issues in anything that we ordered and received.”

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“Superb customer service, delivery and quality of product. Thank you! We will definitely be using you again.”

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“A Great service, with a great product and fast delivery. Will definitely be buying againhei”

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“Really pleased with the service and product. Sam was extremely helpful and gave great design advice. Thank you.”

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“Very happy with my cotton bag order. Thank you Paperbag.”

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“I absolutely love these bags. I use them as they are a perfect fit for my candle boxes. Really strong too which is a big bonus!!”

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“Easy ordering process, friendly team. Slight issue with first order and digital print, but swiftly rectified with great customer service.”

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“Easy ordering process, friendly team. Slight problem with the digital printing on first order, but swiftly rectified, and great customer service.”

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“Bags came in good time and are of a good quality. They are exactly as described on the website”

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“Very disappointed with the bags received. Quality is good, but having ordered a box of mixed bags (6 colours available) and received all green bags (and a handful of pink) I am severely disappointed. I would have ordered the colour I prefer and not the mixed box had I known. It just so happens that green and pink are the least favourite colours amongst my staff and I. Why sell them as mixed when You basically just get one colour. Will return if able”

Helpful Report

Many thanks for contacting us and for the review. We offered the twisted handle paper bags mixed colours in the sale as we had several partially filled boxes of each colour. This proved to be extremely popular and sold out very quickly. We apologise that you only received two colours on this occasion, which left you feeling disappointed. I understand my colleague Nicky has already been in touch and issued a refund and arranged collection for you.