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Pall Mall Medical - Private Healthcare & Diagnostics Reviews

4.8 Rating 221 Reviews
95 %
of reviewers recommend Pall Mall Medical - Private Healthcare & Diagnostics
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About Pall Mall Medical - Private Healthcare & Diagnostics:

Dedicated to providing exceptional patient care, Pall Mall focuses on three core areas: Medical Services, Cosmetic Surgery and Diagnostic Scanning.

Led by Doctors, our team is focused on delivering a healthcare model that revolves around our patients.

We have beautiful, 5-star clinics in the city centre of Manchester (King Street) & the city centre of Liverpool (St Paul's Square). We also welcome patients in our very own purpose-built 12-bed, overnight hospital with 2 GA laminar flow theatres, and full imaging centre (MRI, CT, Mammography, X-Ray and Ultrasound).

Medical services:
• GP Services - appointments, blood testing, health screens, vaccinations, VISA medicals
• Specialist Consultant appointments - Dermatology, Gynaecology, Urology, Orthopaedics, Paediatrics and over 30 more specialities
• Diagnostics - MRI, CT, Mammography, X-ray, Ultrasound
• Surgery & Endoscopy – gynaecology, urology, orthopaedics, joint injections

Cosmetic surgery:
• Breast surgery (breast augmentation, mastopexy, reduction, implant removal & replacement)
• Facial cosmetic surgery (rhinoplasty, MACS facelift, neck lift, blepharoplasty, brow lift, otoplasty, EarFold Treatment)
• Body surgery (abdominoplasty, mini-abdominoplasty, liposuction (using traditional or power-assisted liposuction techniques), gynaecomastia (male breast reduction), arm lift
• Gynaecology surgery (vaginoplasty, labiaplasty)
• Vascular surgery (varicose vein treatment, foam sclerotherapy – thread veins, hyfrecator treatment)
• Elipse Weight-Loss Balloon (4-month weight loss programme)

For a full range of services and opportunities – feel free to get in touch with our team or email gp@pallmallmedial.co.uk.

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Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 29th October 2018
MJ C
Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 15th October 2018
Anonymous
Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 15th October 2018
Sabrina K
Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 11th October 2018
Mathew C
Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 11th October 2018
James
Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 11th October 2018
Haley
Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 11th October 2018
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Anonymous  // 01/01/2019
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Ceri
Verified Reviewer
“I had a rhinoplasty at Pall Mall, I was looked after by Diane and Stacey who were absolutely wonderful. I’ve had a bad experiences in the past with a different hospital, and also suffer with anxiety, but all the hospital staff put me at ease and I felt looked after throughout. The room was clean and tidy, they kept me informed of theatre times and I wasn’t left waiting for long. Thank you for the great experience.”
Helpful Report
Hi Ceri, thank you for taking the time to leave a five-star review. We're delighted to hear you had a great experience with us! I will be sure to pass on your thanks to Diane, Stacey and the rest of the team involved in your visit. We hope you are loving your cosmetic surgery results!
Paige
Verified Reviewer
“I went to this hospital for breast augmentation and from start to finish I was happy, comfortable and it was very clean and professional. Natalie and Sarah looked after me whilst I was in Pall Mall, they were so lovely and couldn’t of helped any more. All the other Drs and nurses attending to me were also all lovely and helpful. My room was clean and well equipped.”
Helpful Report
Hi Paige, thanks for taking the time to leave a five-star review. We're delighted to hear you had a positive experience with us during your breast enlargement surgery. I will be sure to pass on your kind words to Natalie, Sarah and the rest of the team involved in your visit!
Anonymous
Verified Reviewer
“I went to Pall Mall for a head MRI today and I cannot fault them, the reception were helpful, the scan was so much quicker than I expected. They usually take up to an hour but I was out within 20 minutes. It’s also worth nothing the scanner was no where near as loud as the NHS ones - I think this is a major plus because honestly the NHS one I had sounded like a sledge hammer was being whacked against the machine and it was terrifying. I was so nervous but the lady who scanned me was so helpful and reassuring despite how upset I was. Would highly recommend”
Helpful Report
Hi there, thank you for taking the time to leave a five-star review. We're so pleased to hear you had a positive experience during your MRI scan. I will be sure to pass on your review to the team involved in your visit!
Anonymous
Verified Reviewer
“I have had a great experience with Pall Mall. Mr Maiti was professional, yet approachable and answered all my questions with the upmost patience. He offered me two solutions and discussed them with me clearly. The patient co-ordinators and partner services teams were a huge part of my great experience with Pall Mall. The care and amazing communication was fantastic! Thank you Janette, Paula and Katherine. You made what was a very frustrating situation with my private medical insurer more tolerable with your insight and speedy responses. Thank you all!”
Helpful Report
Hi there, thank you for taking the time to leave a five-star review. We're so pleased to hear you had a great experience at Pall Mall. I will be sure to pass on your review to Mr Maiti, Janette, Paula, Katherine and the rest of the team involved in your visit. Thanks again!
Anonymous
Unverified Reviewer
“I had a full abdominoplasty with Mr.Prasad. I’m over the moon with the results. The nurses were fantastic, so lovely and attentive. Couldn’t have wished for a better team! Thanks so much!”
Helpful Report
Hello, thank you for taking the time to leave a five-star review. We're so pleased to hear you had a wonderful experience at Pall Mall. I will be sure to pass on your kind words to Mr Prasad and the rest of the team involved in your visit.
Lynne S
Verified Reviewer
“Three weeks ago today I arrived at Pall Mall Hospital Newton-le-Willows feeling very apprehensive about my Rhinoplasty operation but I need not have worried as I was put immediately at ease by the receptionist and I cannot fault the care given to my by all of the lovely theatre staff and by Gill and Diane on the ward. Fabulous hospital with great staff - thoroughly recommend.”
Helpful Report
Hi Lynne, thanks for taking the time to leave a five-star review. We're so pleased to hear you had a wonderful experience at Pall Mall. I will be sure to pass on your kind words to Gill, Diane and the rest of the team involved in your visit.
Jan D
Verified Reviewer
“I am a week post op breast reduction. On the day of my operation I was very nervous but after speaking to Mr Prasad he put my mind at rest and I was confident that I was going to get the smaller breasts I had wanted for a very long time. Well he definitely delivered and I am so happy with the results. Mr Prasad has done a fantastic job and the efficient aftercare I have received has been brilliant, nothing is too much trouble for Maxine and the team. Just a great big heartfelt thank you to you all. You are just Amazing 😀.”
Helpful Report
Hi Jan, thank you for taking the time to write a five-star review. We are glad you had a positive experience at Pall Mall and are pleased with your surgery results. I will be sure to pass on your thanks to Mr Prasad, Maxine and the rest of the team that looked after you during your visit. Thanks again!
Anonymous
Verified Reviewer
“In September 2020 my son-in-law suddenly became very poorly and had a psychotic episode. After taking him to A&E three times over 2 days and being turned away because of the Covid 19 pandemic we were desperate for help. We rang Pall Mall Medical and the wonderful Dr Raheel Karim agreed to see him the next day, gave him an immediate assessment and the help he needed. We have been in the hands of this gentle, caring man ever since and I can’t praise him enough. From the depths of despair and bewilderment he has nursed my son-in-law back to full health. He has been there unfailingly, even calling from his home if we needed some advice or support. His expertise, patience and knowledge in his field have been a Godsend, and we will be eternally grateful to him for restoring my daughter’s precious partner and my grandson’s lovely daddy to them. After his last visit he said about Dr Karim ‘I really like him. I feel safe with him.’ What more can I say about this lovely man? Only thank you.”
Helpful Report
Hi there, thank you for taking the time to write a five-star review. We are so glad that Mr Karim could support your son-in-law and provide the him with the necessary help. If we can help with anything further please just let us know.
Tom
Unverified Reviewer
“I don't think iv ever wrote a review for anything in my life, but unfortunately i feel i have to in this case. To start I had a consultation with Dr Prasad at Pall mall where we went through everything that I wanted from the surgery. Luckily all this was wrote down! - lump excision on the left chest and liposuction on both chest areas. (No lump excision on the right as it had previously been done on the NHS). After waking up from the surgery I found Mr Prasad had actually operated on both sides. Even the side that had been done prior on the NHS which I was already happy with. This was without consent. The side he shouldn’t have operated on healed wrong leaving a nasty overhang. The side that I originally went in for, (left side chest) was done completely wrong, the whole nipple had a fold in it and the side of the chest was deformed (Done completely wrong). This gets better - I actually left the hospital with no compression garment on, Which is something iv never heard of before. Especially after this type of surgery. They said ‘they didn’t have one that fit me’ I went back to get the drain out about a week later, Mr Prasad took a look at the results and commented the fold would come out. And if it doesn’t it can be corrected with a small cut to release the skin. Weeks later after complaining I was not happy with the fold, he then decided to inject filler into the nipple to bring out the fold. This left it sticking out like a block! As for the side he shouldn’t have operated on and was healing wrong, he told me he needed to inject some scar tissue solution to correct it. This didn’t work. I gave up on Pall Mall and went to see a specialist in London (Harley Street). Its something I couldn’t live with and needed correcting. Although I had to beg him to at least give the correction a go as its something he didn’t really want to get involved in. Luckily the surgeon in London was able to remove all the filler and correct both sides. Very poor all around from Pall Mall, even the aftercare, no check ups, the only time I heard from the ‘patient coordinator’ was a WhatsApp txt talking about arranging the payment. Which is all she seemed bothered about Mr Prasad should not be allowed to operate on people. I really don’t understand how he is qualified. I am proceeding a claim for such bad negligence - As I was speaking to the solicitors and they started looking into it, they told me they have a lot of open cases again Mr Prasad already. This speaks for itself. Probably the worst story iv ever heard about a cosmetic surgery journey, and I’m sad to say this is my own journey. All I can do is try and make you all aware and try and get you to go somewhere PROPER.”
Helpful Report
Thanks very much for taking the time to share your review. We're sorry you feel let down by your experiences and results. We make every effort to ensure our patients are cared for just as much after their operation. We note you have been to see another surgeon in London now, but we would have been (and would still be) happy to review your case under our normal aftercare policy. If you would like to do so, or get in touch for any other reason please email us at management@pallmallmedical.co.uk
Natalie D
Unverified Reviewer
“Absolutely amazing experience for my surgery at pall mall. From the consultation to the follow up appointment after surgery,my whole experience was more than I could ever ask for. All the staff, from my consultant to aftercare were so lovely and welcoming. The surgeon Dr krishnan talked through everything that was going to happen and everything to expect after he was such a nice man . He made me very comfortable and not so nervous. I'd never had cosmetic surgery before so I was initially so nervous. He did such an amazing job, truely life changing. The aftercare team I couldn't thank enough I had my own private room and they waited on me hand and foot. Thankyou so much . An extra big thanks to the nurse that removed my dressing 1 week after my surgery. I was so worked up with anxiety before the apointment she calmed me down and helped me through it. Your team do a wonderful job I can't say it enough how happy I am with everything, so thanks again.”
Helpful Report
Hi Natalie, thanks for taking the time to leave a five star review. We are so happy that you are pleased with the service you received at Pall Mall. I will be sure to pass on your feedback to the team involved in your visit. If there's anything else we can help with please just let us know!
Danielle
Unverified Reviewer
“Workers here were all lovely, Kelly and Sarah are gems. I was given room to wait in for a while that was a good size, clean and it had a decent TV for my little wait. Plenty of cuppas dished out after op :) Never been in any gown/operating room so a strange experience for me but all staff comforting and was there if I had any questions and made small talk to settle nerves. Thank you”
Helpful Report
Hi Danielle, thanks for taking the time to leave a five star review. We are so happy that you are pleased with the service you received at Pall Mall. I will be sure to pass on your feedback to Kelly and Sarah!
Baker
Verified Reviewer
“Fantastic service and even better end result… I can now see again! I will be seeing you again next year! ☺️☺️☺️ 💯% recommend!”
Helpful Report
Hi there, thanks for taking the time to leave a five star review. We are so happy that you are pleased with the service at Pall Mall. We look forward to welcoming you back!
Fern H
Verified Reviewer
“From my consultation down to surgery the customer service is second to none! I couldn't recommend this company more if i tried. I was so scared & nervous for my surgery but Mr. Krishnan made me feel so at ease as well as the nurses who looked after me i was so relaxed and at ease. I love my breast augmentation and uplift results. Thankyou so much to the whole team!❤️”
Helpful Report
Hi Fern, thank you for taking the time to write a five star review. I will be sure to pass it on to the team who looked after you during your visit. We are so glad you had a positive experience at Pall Mall and love your breast augmentation and uplift results!
Devon H
Verified Reviewer
“A massive thank you to the team at Pall Mall Newton surgery, everyone was so friendly and helpful on the day of surgery and post surgery, making me feel so comfortable and at ease! I couldn’t of asked for a better service! I had a breast reduction with Mr Prasad 4 weeks ago, I couldn’t be happier! I would definitely recommend Pall Mall to everyone!”
Helpful Report
Hi Devon, thank you for taking the time to write a positive review following your recent visit to Pall Mall. I will be sure to pass it on to the team who looked after you during your visit. We are so glad you are happy with your results!
Pilling
Verified Reviewer
“If I could give no stars I would the Dr I was going to see was fine the staff behind the counter was abrupt I told her I can't wear anything over my face due to anxiety and she pulled the most horrendous face and then cos I have a carer I was refused entry”
Helpful Report
Tom D
Verified Reviewer
“The doctor and nurse were both fantastic. Brilliant bedside manners.”
Helpful Report
Hi Tom, thank you for taking the time to write a five star review. I will be sure to pass it on to the team who looked after you during your visit at Pall Mall.
Anonymous
Unverified Reviewer
“Would just like to say thank you and express how happy and made up I was with from start to finish from the lovely nursing staff who looked after me to my surgeon, I am really made up very professional and friendly made me feel so comfortable would definitely recommend the Newton surgery for anybody looking to go to pall mall.”
Helpful Report
Hi there, thank you for taking the time to write a five star review. I will be sure to pass it on to the team who looked after you during your visit. We are so glad you had a positive experience at Pall Mall!
CT
Unverified Reviewer
“I had an over 45 well woman check and it was well worth paying privately for. I had an appointment with GP, Dr Vaidya, who was very knowledgeable, helpful and gave me really useful advice. This was followed by having bloods done. Really great value for money and well worth having peace of mind”
Helpful Report
Hi there, thank you for your lovely review. We will pass this feedback onto the rest of the team, they will be delighted to hear. If there's anything else we can do for you please just let us know!
Nick H
Unverified Reviewer
“Very unpleasant experience. I arrived early for my appointment as I had travelled a long way and would rather be early than late. The receptionist, Sarah, said I was too early and come back at the appointed time. In reception were several empty couches in the waiting area. I then had to trundle around the city in the cold and rain because Sarah decided she would not allow me to sit in the warm waiting area. Not a good start. For private medical care this is unacceptable. The cardiac nurse , Jenny, was brilliant and the procedure was completed. I then left the premises and caught the train home. On the way home the receptionist rang me and asked where I was for the second procedure. I told her I had the procedure, got dressed, and left the premises. I did not realise I had to have an ECG as well as the electrocardiogram. Why didn’t they go through on arrival what was happening that day? They are too busy upsetting customers to care for them. They ask you to fill in a form on arrival yet all the details had previously been given. You need to train the receptionists to be more caring and pleasant rather than have gestapo on the front desk. Our vet gives better service. It is a dreadful place.”
Helpful Report
Frank
Unverified Reviewer
“Excellent service .Went to Pall Mall in Newton -le Willows for blood test. Very good service would use again.”
Helpful Report
Hi Frank, thank you for your review. We will pass this feedback onto the rest of the team, they will be delighted to hear. If there's anything else we can do for you please let us know!
Pall Mall Medical - Private Healthcare & Diagnostics is rated 4.82 based on 221 reviews
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