Pall Mall Medical - Private Healthcare & Diagnostics Reviews

Name: Pall Mall Medical - Private Healthcare & Diagnostics
Rating: 4.78

4.8 Rating 227 Reviews

94 %

of reviewers recommend Pall Mall Medical - Private Healthcare & Diagnostics

About Pall Mall Medical - Private Healthcare & Diagnostics:

Dedicated to providing exceptional patient care, Pall Mall focuses on three core areas: Medical Services, Cosmetic Surgery and Diagnostic Scanning.

Led by Doctors, our team is focused on delivering a healthcare model that revolves around our patients.

We have beautiful, 5-star clinics in the city centre of Manchester (King Street) & the city centre of Liverpool (St Paul's Square). We also welcome patients in our very own purpose-built 12-bed, overnight hospital with 2 GA laminar flow theatres, and full imaging centre (MRI, CT, Mammography, X-Ray and Ultrasound).

Medical services:
• GP Services - appointments, blood testing, health screens, vaccinations, VISA medicals
• Specialist Consultant appointments - Dermatology, Gynaecology, Urology, Orthopaedics, Paediatrics and over 30 more specialities
• Diagnostics - MRI, CT, Mammography, X-ray, Ultrasound
• Surgery & Endoscopy – gynaecology, urology, orthopaedics, joint injections

Cosmetic surgery:
• Breast surgery (breast augmentation, mastopexy, reduction, implant removal & replacement)
• Facial cosmetic surgery (rhinoplasty, MACS facelift, neck lift, blepharoplasty, brow lift, otoplasty, EarFold Treatment)
• Body surgery (abdominoplasty, mini-abdominoplasty, liposuction (using traditional or power-assisted liposuction techniques), gynaecomastia (male breast reduction), arm lift
• Gynaecology surgery (vaginoplasty, labiaplasty)
• Vascular surgery (varicose vein treatment, foam sclerotherapy – thread veins, hyfrecator treatment)
• Elipse Weight-Loss Balloon (4-month weight loss programme)

For a full range of services and opportunities – feel free to get in touch with our team or email gp@pallmallmedial.co.uk.

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Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 29th October 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to write to let you know how poor the service was at PallMall I had a refferel for cardiology with NHS but the waiting times are way too long so I decided to go private . I had the echocardiogram with Jenny who was so nice .I asked if they only had one cardiologist in which she replied yes .why don't you like him ??I had never met him at this stage , 1st red flag She made me feel at ease and said I would need a prescribing appointment to follow up not the one I had booked .She took me to front desk to book .Receptionists was rude and had lo idea how to make this appointment .Said she'd ring me back guess what no phonecall back I rang and got an appointment the following weekend. I was really excited to find out my results and start the road to feeling well again . Omg Mr.Sultan the cardiologist had no people skills , didn't bring any results up or go through my scans . Just said I probably had long covid .. This I didn't understand as working in private eye hospital I tested regular through covid and I never had covid . Such a cop out answer I asked about my scans he tapped and old Nokia phone that wasn't even touch screen and said yeah OK. Couldn't believe my eyes .he couldn't work the computer either ,great start . I may have angina possible AF but more likely long covid from my jab I was forced to have working in hospital during covid . I wanted to cry I knew he didn't know what was wrong with me or had even looked at my scan .he gloated in the fact he hadn't had any covid injections .was this my appointment or his. I asked why did the lady doing scan say she'd seen something and you'd be prescribing?? He said oh yes you have some swelling in heart. Isn't that important and something I should have been told how bad was swelling where was the swelling can it be fixed and how ? Nothing was answered he reluctantly after me asking can he give me something for pain gave me a prescription .went to reception with prescription to be stamp she asked me for another £20 I'd paid an extra £150 for this prescribing appointment I was told to book on top of payment for consultation already paid . .Gave me some gout meds for heart and sent on my way .did nothing for my chest pain and wasn't what I needed .No idea why I was perscibe what I was .thnk if for for extra £20 if honest . I left with my partner thinking I have no answers I would have respected him more if he had of said he didn't know what was wrong instead of making covid excuses .if Dr.Sultan had said I need extra scans to help diagnoise my problem then great I would have gone ahead .nothing was mentioned to me very little was mentioned just I have long covid. I cried driving home and my partner said he was so sorry for taking to this hospital I was already ill and this wasn't great experience . How can a hospital be so uncaring .I know it is a business and profits and all that ,but you have a duty of care to your patients . The receptionist was only interested in money and if I had paid .why on earth would I book an appointment if I couldn't pay .you wouldn't book it without payment anyway . I paid everything and extras because I thought I was getting better service Please do not go here if you have any heart problems, you will get no answers and to add insult I got a call from a very abrupt rude lady week's later booking me in for MRI and monitor ?? She stated the consultant had requested these .I wasn't aware of any more tests or why I needed them as he didn't say much but long covid in my appointment . It was for more money off me .why on earth would I pay for more scans when he never told me what they were for . Worst experience I have ever had . Lady call me after I was asked for feedback guessing tick box exercise . Told how bad the appointment was and she wasnt really that interested .said she'd look into it and call me back , no call back . Told the rude lady that phoned me for more scans and guess what i received email week later . I was so upset a hospital could be so insensitive .spoke to surgeons at my work and they were astounded by my experience told me to take this further . I didn't once ask for my money back . I feel I gave money for nothing I'm no nearer to knowing what's wrong with my heart .just handed my hard earn money over to a bunch of cowboys. Please stay away from Dr.sultan you will get no answers just a big bill for nothing . Go to a proper hospital and read reviews .I'm amazed at some of the comments on here saying how good this place is .I'd question if they are real . A woman whilst I waited in reception came out and complained to staff she got dismissed and spoken badly to . I should have know then I'd been ripped off and I'd picked a bad hospital. From making appointment to going to Manchester it was the worst experience . No-one cares .please spend your money on a hospital that wants to help and gives you service you have paid for . The woman I spoke to was J.Rooney . I received a email after mentioning to lady that rung me for extra scans saying she had spoken to cardiologist and he was sorry .my guessing is she never spoke to him and I'm just another patient that got ripped off by this terrible service .she said I had been given the best follow up and action plan ,all were untrue I never got anything .How would they feel if this was there mum daughter family member. I have come to conclusion I've lost the money I paid and no scans as they can't send them to me as not got the facilties to do so .I paid for the echo and I'm sure by law I am intitled to a copy . I will be taking this further now as I'm shocked at the treatment I received. Avoid PallMall please if this stops one person from the treatment I received then great . The right thing would be too pay me back what I had paid so I can go get the proper treatment and service I should have received from you .I have no echo scan and a made up report. Just under a thousand pounds for this appointment Really raw about how a hospital can provide such poor service . NOONE at Pallmall is interested in hearing feedback I'm a nice kind good-hearted person and this has thrown me and made me so ill No duty of care at all just more interested in what money they can get off you .think they work on commission. I'd give zero stars if it would let me . Someone needs to look into duty of care and the staff I expected amazing service going private and got the worst treatment I would never want anyone to be treated so unprofessionally. Makes me appreciate the care we give to our patients at hospital I work in .”

Helpful Report

Hello, we're sorry to hear that your experience wasn’t what you’d expected. We can see that you have been sent a written response from our team, but that we haven’t had any communication from you since. If you wish to make a formal complaint, please email complaints@pallmallmedical.co.uk. We do take all feedback on board, and we will use your feedback to improve our services in the future. Best wishes, Pall Mall Team

“I was a patient of Dr. Raghavan for a Rhinoplasty in April 2021, I feel as if I got a completely different altered nose to what was asked for and all my concerns ignored. I still have a noticeable Dorsal Hump, when I asked for complete removal. My nasal ridge is completely straight when I asked for significant change including: Depth, Curvature & Reduction to how far it protrudes from my face, all of which I didn't get. I made it very apparent to Dr Raghavan have multiple sessions to discuss my concerns prior to surgery yet the results speak for itself. My patient care co-ordinator Natalia completely cut off contact not too long after surgery and the office stopped returning calls after things were said to be looked into. In conclusion for the premium priced I paid and all the information I gave I was significantly let down.”

Helpful Report

“I don't think iv ever wrote a review for anything in my life, but unfortunately i feel i have to in this case. To start I had a consultation with Dr Prasad at Pall mall where we went through everything that I wanted from the surgery. Luckily all this was wrote down! - lump excision on the left chest and liposuction on both chest areas. (No lump excision on the right as it had previously been done on the NHS). After waking up from the surgery I found Mr Prasad had actually operated on both sides. Even the side that had been done prior on the NHS which I was already happy with. This was without consent. The side he shouldn’t have operated on healed wrong leaving a nasty overhang. The side that I originally went in for, (left side chest) was done completely wrong, the whole nipple had a fold in it and the side of the chest was deformed (Done completely wrong). This gets better - I actually left the hospital with no compression garment on, Which is something iv never heard of before. Especially after this type of surgery. They said ‘they didn’t have one that fit me’ I went back to get the drain out about a week later, Mr Prasad took a look at the results and commented the fold would come out. And if it doesn’t it can be corrected with a small cut to release the skin. Weeks later after complaining I was not happy with the fold, he then decided to inject filler into the nipple to bring out the fold. This left it sticking out like a block! As for the side he shouldn’t have operated on and was healing wrong, he told me he needed to inject some scar tissue solution to correct it. This didn’t work. I gave up on Pall Mall and went to see a specialist in London (Harley Street). Its something I couldn’t live with and needed correcting. Although I had to beg him to at least give the correction a go as its something he didn’t really want to get involved in. Luckily the surgeon in London was able to remove all the filler and correct both sides. Very poor all around from Pall Mall, even the aftercare, no check ups, the only time I heard from the ‘patient coordinator’ was a WhatsApp txt talking about arranging the payment. Which is all she seemed bothered about Mr Prasad should not be allowed to operate on people. I really don’t understand how he is qualified. I am proceeding a claim for such bad negligence - As I was speaking to the solicitors and they started looking into it, they told me they have a lot of open cases again Mr Prasad already. This speaks for itself. Probably the worst story iv ever heard about a cosmetic surgery journey, and I’m sad to say this is my own journey. All I can do is try and make you all aware and try and get you to go somewhere PROPER.”

Helpful Report

Thanks very much for taking the time to share your review. We're sorry you feel let down by your experiences and results. We make every effort to ensure our patients are cared for just as much after their operation. We note you have been to see another surgeon in London now, but we would have been (and would still be) happy to review your case under our normal aftercare policy. If you would like to do so, or get in touch for any other reason please email us at management@pallmallmedical.co.uk

“If I could give no stars I would the Dr I was going to see was fine the staff behind the counter was abrupt I told her I can't wear anything over my face due to anxiety and she pulled the most horrendous face and then cos I have a carer I was refused entry”

Helpful Report

“Very unpleasant experience. I arrived early for my appointment as I had travelled a long way and would rather be early than late. The receptionist, Sarah, said I was too early and come back at the appointed time. In reception were several empty couches in the waiting area. I then had to trundle around the city in the cold and rain because Sarah decided she would not allow me to sit in the warm waiting area. Not a good start. For private medical care this is unacceptable. The cardiac nurse , Jenny, was brilliant and the procedure was completed. I then left the premises and caught the train home. On the way home the receptionist rang me and asked where I was for the second procedure. I told her I had the procedure, got dressed, and left the premises. I did not realise I had to have an ECG as well as the electrocardiogram. Why didn’t they go through on arrival what was happening that day? They are too busy upsetting customers to care for them. They ask you to fill in a form on arrival yet all the details had previously been given. You need to train the receptionists to be more caring and pleasant rather than have gestapo on the front desk. Our vet gives better service. It is a dreadful place.”

Helpful Report

“DO NOT USE FOR CORONAVIRUS TESTING! It took 15 days to get my test results, meaning they are now useless. I had to call and enquire about my results 2 times before anyone got back to me. Apparently they had had a communication issue with the lab - which is not a good enough reason. A complete waste of money and caused me lots of stress. No refund was offered.”

Helpful Report

“Rang up to book a Doppler ultrasound to obtain a second opinion. Unfortunately despite what the website says, this IS NOT possible without a GP referral, even if booking for consultant appointment prior to scan. Website needs to be updated to ensure correct information is presented.”

Helpful Report

Hi Susan, We’re sorry to hear that the service you received from Pall Mall was not satisfactory. Would you kindly email us your name and DOB to management@pallmallmedical.co.uk so we can investigate this matter for you? We always strive to offer a first-class service for our patients and we hope to understand what has happened here and prevent this from happening again. Kind Regards

“I chose Pall Mall based on reviews but my experience couldn't have been more different to the others listed. I was so disappointed. The consultant ignored everything that I said in the consultation, arrogant through and through. I recently engaged another clinic to correct the decisions the consultant made. Aftercare was more of an after thought, I had to chase the patient coordinator multiple times before confirming follow up appointments.”

Helpful Report

Hi Sarah, We’re sorry to hear that the service you received from Pall Mall was not satisfactory. It is very unusual for a consultant to be dismissive in that way. Would you kindly email us your name and DOB to management@pallmallmedical.co.uk so we can investigate this matter for you? We always strive to offer a first-class service for our patients and we hope to understand what has happened here and prevent this from happening again. Kind Regards

Pall Mall Medical - Private Healthcare & Diagnostics is rated 4.8 based on 227 reviews