I had to write to let you know how poor the service was at PallMall I had a refferel for cardiology with NHS but the waiting times are way too long so I decided to go private . I had the echocardiogram with Jenny who was so nice .I asked if they only had one cardiologist in which she replied yes .why don't you like him ??I had never met him at this stage , 1st red flag She made me feel at ease and said I would need a prescribing appointment to follow up not the one I had booked .She took me to front desk to book .Receptionists was rude and had lo idea how to make this appointment .Said she'd ring me back guess what no phonecall back I rang and got an appointment the following weekend. I was really excited to find out my results and start the road to feeling well again . Omg Mr.Sultan the cardiologist had no people skills , didn't bring any results up or go through my scans . Just said I probably had long covid .. This I didn't understand as working in private eye hospital I tested regular through covid and I never had covid . Such a cop out answer I asked about my scans he tapped and old Nokia phone that wasn't even touch screen and said yeah OK. Couldn't believe my eyes .he couldn't work the computer either ,great start . I may have angina possible AF but more likely long covid from my jab I was forced to have working in hospital during covid . I wanted to cry I knew he didn't know what was wrong with me or had even looked at my scan .he gloated in the fact he hadn't had any covid injections .was this my appointment or his. I asked why did the lady doing scan say she'd seen something and you'd be prescribing?? He said oh yes you have some swelling in heart. Isn't that important and something I should have been told how bad was swelling where was the swelling can it be fixed and how ? Nothing was answered he reluctantly after me asking can he give me something for pain gave me a prescription .went to reception with prescription to be stamp she asked me for another £20 I'd paid an extra £150 for this prescribing appointment I was told to book on top of payment for consultation already paid . .Gave me some gout meds for heart and sent on my way .did nothing for my chest pain and wasn't what I needed .No idea why I was perscibe what I was .thnk if for for extra £20 if honest . I left with my partner thinking I have no answers I would have respected him more if he had of said he didn't know what was wrong instead of making covid excuses .if Dr.Sultan had said I need extra scans to help diagnoise my problem then great I would have gone ahead .nothing was mentioned to me very little was mentioned just I have long covid. I cried driving home and my partner said he was so sorry for taking to this hospital I was already ill and this wasn't great experience . How can a hospital be so uncaring .I know it is a business and profits and all that ,but you have a duty of care to your patients . The receptionist was only interested in money and if I had paid .why on earth would I book an appointment if I couldn't pay .you wouldn't book it without payment anyway . I paid everything and extras because I thought I was getting better service Please do not go here if you have any heart problems, you will get no answers and to add insult I got a call from a very abrupt rude lady week's later booking me in for MRI and monitor ?? She stated the consultant had requested these .I wasn't aware of any more tests or why I needed them as he didn't say much but long covid in my appointment . It was for more money off me .why on earth would I pay for more scans when he never told me what they were for . Worst experience I have ever had . Lady call me after I was asked for feedback guessing tick box exercise . Told how bad the appointment was and she wasnt really that interested .said she'd look into it and call me back , no call back . Told the rude lady that phoned me for more scans and guess what i received email week later . I was so upset a hospital could be so insensitive .spoke to surgeons at my work and they were astounded by my experience told me to take this further . I didn't once ask for my money back . I feel I gave money for nothing I'm no nearer to knowing what's wrong with my heart .just handed my hard earn money over to a bunch of cowboys. Please stay away from Dr.sultan you will get no answers just a big bill for nothing . Go to a proper hospital and read reviews .I'm amazed at some of the comments on here saying how good this place is .I'd question if they are real . A woman whilst I waited in reception came out and complained to staff she got dismissed and spoken badly to . I should have know then I'd been ripped off and I'd picked a bad hospital. From making appointment to going to Manchester it was the worst experience . No-one cares .please spend your money on a hospital that wants to help and gives you service you have paid for . The woman I spoke to was J.Rooney . I received a email after mentioning to lady that rung me for extra scans saying she had spoken to cardiologist and he was sorry .my guessing is she never spoke to him and I'm just another patient that got ripped off by this terrible service .she said I had been given the best follow up and action plan ,all were untrue I never got anything .How would they feel if this was there mum daughter family member. I have come to conclusion I've lost the money I paid and no scans as they can't send them to me as not got the facilties to do so .I paid for the echo and I'm sure by law I am intitled to a copy . I will be taking this further now as I'm shocked at the treatment I received. Avoid PallMall please if this stops one person from the treatment I received then great . The right thing would be too pay me back what I had paid so I can go get the proper treatment and service I should have received from you .I have no echo scan and a made up report. Just under a thousand pounds for this appointment Really raw about how a hospital can provide such poor service . NOONE at Pallmall is interested in hearing feedback I'm a nice kind good-hearted person and this has thrown me and made me so ill No duty of care at all just more interested in what money they can get off you .think they work on commission. I'd give zero stars if it would let me . Someone needs to look into duty of care and the staff I expected amazing service going private and got the worst treatment I would never want anyone to be treated so unprofessionally. Makes me appreciate the care we give to our patients at hospital I work in .