Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.90

“Delivered a bike for me. Pick up and delivery ok, but charged an extra £15 while it was out on delivery for an 'oversize' package. Was a standard cardboard bike box from Decathlon, so seems like the t&c's would mean that most customers would be charged more for bike couriering than advertised.”

Helpful Report

Hello Mike, Thank you for taking the time to share your experience, we are sorry to hear of the issues you have highlighted. All items are subject to volumetric charges if the items do not meet our size criteria. Please contact us directly by email and we would be happy to discuss this further. We apologise for any inconvenience caused. Kind regards, Paisley Freight

“Shipped 4 alloys wheels with tyres from Essex to Ellesmere. I called to check the packaging requirements and they confirmed bubble wrap then fully enclosed in cardboard so I made a cardboard disc for each side then cut a long strip for the circumference, attached my own delivery address label then wrapped the whole thing in Mottez Stretch Film 300m x 450mm from Screwfix before finally applying Paisley Freight shipping labels. Collection was arranged for next day and the APC driver was here by mid-morning. The website was updated confirming collection, receipt at distribution centre and then marked for delivery next day. By 10am the following morning the wheels had been delivered. All in all an excellent service from Paisley Freight. I'm delighted, I would recommend and will use again.”

Helpful Report

Hi, Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels. We hope you think of us next time you have a requirement! Kind regards, Paisley Freight

“Arranged a collection of a parcel was meant to be picked up on Tuesday, parcel was sat outside my front door 2 people inside the house as well waiting for the delivery man and no one came! After calling Paisley freight first time was left on hold for 10minutes after they said they were checking and then they hung up on me. Emailed them now and they say the driver came no one was there straight up lie and then they sent me an email showing how to rebook and want me to pay £10 it’s a joke, called APC who were meant to collect the parcel and they said they will collect it again today free of charge won’t be using them again!”

Helpful Report

Hello Ryan, Thank you for taking the time to share your experience. I am very sorry to hear your parcel has not been collected. We do everything possible to ensure our couriers collect on the scheduled day. However, very occasionally parcels are not collected for reasons for which may be out with our control. If your parcel has not been collected, you will receive an email outlining the reason why. It is important to us that we resolve any issues our customers are having. Please send us an email on delivery@paisleyfreight.co.uk stating your reference number (you can find it in your confirmation email) and we will find out why your parcel was not collected and organise re-collection. Kind regards, Paisley Freight

“Excellent service and staff are very courteous on the phone. Item arrived very fast and in excellent condition Many Thanks”

Helpful Report

Hi, Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels. We hope you think of us next time you have a requirement! Kind regards, Paisley Freight

“I used Paisley Freight to transport four alloy wheels and tyres from Yorkshire to Dorset. The cost was very reasonable, the wheels were collected on the given date and three were delivered the next day. One wheel was missing, but the company found it and delivered it reasonably quickly. Owing to a missing wheel centre cap, I made a claim and the company paid reasonable compensation. I would use them again but make the following suggestions to anyone sending items with Paisley Freight. Photograph the items before and after packing, wrap the wheels in bubble wrap & cardboard (I used supermarket boxes) all tied with strong string and then gaffer tape. Put a copy of the recipient's address label inside the packaging as well as the one the company provides on the outside. Finally, just in case the items get separated, put some very distinctive marking on the outside, for example a very bright coloured patch and include this in the photo.”

Helpful Report

Hi, Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels. We hope you think of us next time you have a requirement! Kind regards, Paisley Freight

“Great service for me.Picked up a big 4X4 alloy and tyre on Tuesday afternoon,delivered to darkest Wales by Wednesday afternoon. 'Triffic' as Del Boy would say....”

Helpful Report

Hi, Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels. We hope you think of us next time you have a requirement! Kind regards, Paisley Freight

“I used bikedelivery.co.uk which apparently is just another name for paisleyfreight to ship my bike. They state that if the parcel is too large the driver would not pick it up. I measured the bicycle box (made for bicycles so you'd think the size would be adequate for BIKEdelivery...). Anyway, I measured the length to be 160cm, thei claimed it was 161cm (i.e. 1cm too long!) they charged me £20 for 1 cm... My guess is the box expanded due to moisture of mishandling, but whatever. Will never use again.”

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“If l could give zero feedback what a shocking experience and SCAM of a company PLEASE STAY WELL CLEAR. Very quick to take your money and not provide the service. I booked online and paid put all information there measurements etc, only for the driver to lie and say the washing machine was still connected and bearing in mind this machine is a brand new washing machine and still in manufactures packaging all wrapped up, he went on to further lie that it was on a second floor, the place is down stairs on ground floor and has 2 steps to enter, they have responded to say item should be left outside for collection they don't give you collection time, who leaves stuff outside in the rain waiting all day? I've never in a lifetime experienced anything like this, thier customer service is so bad very quick to fob you off have called numerous times, l am having to report to my bank hopefully can get a refund and huge lesson learnt, how many people have they scammed like this it's shameful. Please do not use them if you have money to waste and not bothered about being treated fairly go ahead. I regret not using a more reputable courier and paying more. l will continue to spread awareness of this shameful company far and wide”

Helpful Report

Hello, Thank you for taking the time to review our services, we are sorry to hear of your situation. It is important to us that we resolve any issues our customers are having. Please send us an email on delivery@paisleyfreight.com stating your reference number (you can find it in your confirmation email) and we will see what we can do to resolve your issue. We apologise for any inconvenience this has caused. Kind Regards, Paisley Freight

“First class hassle free courirr”

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Hello Alan, Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels. We hope you think of us next time you have a requirement! Kind Regards, Paisley Freight

“Been using paisley freight now 4yrs + best currier by far service is exceptional Thankyou George”

Helpful Report

Hello, Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels. We hope you think of us next time you have a requirement! Kind Regards, Paisley Freight

“As usual Brilliant. Paisley Freight... Great!”

Helpful Report

Hello, Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels. We hope you think of us next time you have a requirement! Kind Regards, Paisley Freight

“I have posted several bicycles with Paisley freight in recent years and just sent a large package with some delicate contents from Scotland to England, which arrived intact and within 24 hours, as always. They have been 100% reliable, from collection to delivery, and there has never been any damage. A very good value door to door service.”

Helpful Report

Hello, Thank you for taking the time to share your experience with us. We hope to deal with you again in the near future. Thank you, Paisley Freight

Hello, Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels. We hope you think of us next time you have a requirement! Kind Regards, Paisley Freight

“Fantastic service once again would recommend to anyone thanks”

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“Package delivered on time,very pleasant delivery driver,would use your service again.”

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“Very fast service”

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“Top Quality service, Am very impressed with the speed of the delivery of the bicycle I sent, You will now get all my bicycle deliveries as you are the specialist in bicycle deliveries, thank you very much, from Pukker Bikes”

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“AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID”

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“Very helpful on phone and very efficient transport links. Good information. Shipped bicycle”

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“Outstanding service! Never heard of these guys before, asked an eBay seller about arranging 4x17" wheels delivery as was listed collect only. Was advised to use Paisley and the seller (a garage) assured me they were great. I'd had wheels collected and delivered to me previously via courier and was charged £26 per wheel. Paisley website was clear and upfront with published prices, the 4 wheels collected from Midlands and delivered to me in South East for £36 all in - almost to good to be true! I booked just before 2 PM on 15th Sept. Collection was offered for next day 16th Sept so took that option. Delivered to my door 10 AM 17th Sept. Couldn't be happier and would recommend to anyone! Next day delivery for an amazing price!”

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“One of the most dishonest companies I have ever used. Say they have tried to collect to get you to pay rebooking fee. Proved they had not attempted collection as had CCTV footage still keep on lying. Would not use again scammers.”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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