“Loved the fact that I could personalise this. I had my phone number added incase I lost it. Thought I'd include a picture so you can see what the engraving looks like. I must say though, the keys are a little looser than the key smart. Saying that, the keys don't move or swing round, I'd just like it a little tighter.”
“Good but not Perfect.
Stock leading edge products;
Very fast shipping
First-class packaging of items shipped
Pro-active and responsive when there are issues
Sometimes offer products they don't have in stock.
Nothing else at all.”
“Despite ordering within the timescale for next day, I got a call saying they had missed the UPS collection because the order had been processed a little too slowly. Since its a heavy brick, Royal Mail was not an option either. Initially I was a little concerned as I needed the power pack for a shoot the next day. I explained the urgency and they called me back 10mins later with a solution - a member of staff would hand deliver it to me (about 60miles away).
So an initial problem, but above and beyond service to make sure the customer was happy. This was the first time I'd ordered from them, but it's fair to say I'll most likely use them again in the future!”
“Back office system failure! I received two emails, one telling me my order had been dispatched and then another saying it was out of stock. I made a phone call which resulted in an equal quality alternative being sent and received the following morning with a small discount. I am pleased with the way this problem was dealt with and with the alternative Swissgear laptop backpack, great quality and ideal for my son to take his MacBook to university.”
“Good site with competitive prices and good selection of products. Ok customer service giving clear information but a bit slow on response. Like there page on Facebook as this allows messenger enquires.”
“An excellent portable device. It doesn't give as much charge as it states in the instruction book and it took longer for its first charge from my laptop than stated, but it is still very useful! It will especially come in useful for places such as the moors or the beach where there is no electric supply.”