Despite ordering within the timescale for next day, I got a call saying they had missed the UPS collection because the order had been processed a little too slowly. Since its a heavy brick, Royal Mail was not an option either. Initially I was a little concerned as I needed the power pack for a shoot the next day. I explained the urgency and they called me back 10mins later with a solution - a member of staff would hand deliver it to me (about 60miles away). So an initial problem, but above and beyond service to make sure the customer was happy. This was the first time I'd ordered from them, but it's fair to say I'll most likely use them again in the future!