“I had an initial problem with my order and the way it arrived but it was swiftly sorted after contacting customer services. Pleasant and friendly to deal with and luckily my goods were not damaged despite the damaged and unsecured packaging it arrived in.”
“I thought istome were very good, we had a slight delay due to the company moving to another premises but we were well informed of this. We also got 10% off our order for the inconvenience and Karen kept us upto date on our order. They were still very helpful and professional even in such a big move and we would definitely recommend them, in fact we have bought other items from istome since their move and our order arrived in two days.”
Hi Stephen, thank you so much for your orders and kind review - means so much to us @ team istome. We really appreciate your patience and understanding at such a transitional time for us. We are so glad you are happy with our service and we will always do our best to help if you have any queries. Have a great day! :)
“I received the goods quite quickly, we’ll wrapped, so that’s a plus.
When it comes down to contacting customer service, they are nowhere to be heard. I have left a message on their system and I have not received a response from them and it’s been well over 4 weeks. So that’s a big minus.”
Hello,
Thank you for your review, though I was disappointed to hear that we have not responded to you. While we recently moved warehouse and experienced some challenges there can be no excuse for not responding. I know its sometime now but please pop over an email to team@istome.co.uk and let us try again to deliver the service we are best known for, thank you
“Fantastic little gem, stumbled across when looking for Little Dutch and Miffy. Now my go to supplier. Highest of quality, fast delivery and excellent customer service, wouldn’t hesitate to recommend.”
Hi Linda, thank you so much for your order and taking the time to leave such a lovely review - so lovely to hear! :)
We look forward to welcoming you back to shop with Is To Me again soon x
“They sell lovely products, the website is user friendly and Is to Me have very responsive and helpful customer service staff. I will definitely shop here again.”
“Made two orders. The first order I cancelled due to it taking way too long to even dispatch the item, spoke to customer services over email and they couldn't do anything, a refund was given. My second order came late and box was all dinted. Disappointed as the item was a gift.”
Hi Rachel
Thank you for taking the time to review.
I'm sorry you experienced these issues with your recent order and thank you again for your patience during our recent warehouse transition.
We look forward to welcoming you back to shop with Is To Me in future
