“Wrong item was sent, I have contacted customer services via email and phone requesting a return and still no response 5 working days later. Never again”
Dear Bella,
I am just reaching out as we have seen your review. Please accept my apologies, we have not received your email. We can get to work in getting this fixed for you. If you could let me know which item you have been sent in error, we will get the correct item sent. With this in mind we look forward to hearing from you.
“Amazing! I ordered a Dinkum Doll for my daughters birthday. Was not expecting next day despatch and delivered so quick (ordered 8pm Wed and delivered Saturday morning). I wanted the item delivered elsewhere as I wasn't going to be in but put the wrong address on the order. A quick communication with the chat team and this was sorted. Delivered in perfect condition and exactly what was expected. Thanks again and I will be ordering again soon”
“I ordered quite a few items from Is To Me for my daughters 1st birthday. I did not expect them to arrive so quickly - the next day! Very impressed. The prices were a little cheaper than I had seen elsewhere which is a huge bonus!”
Hi,
We have been in contact to resolve this, we are sorry about our error. Pop us an email to hello@istome.co.uk if you haven’t heard from us. Many thanks
“All was good until I received the wrong product, emailed them twice and still have had no response. Mistakes happen but I expect some attempt to put things right!”
