“Great service. Absolutely lovely toy! Ordered easily and sent to the right place at the right time.
Thanks.
However, too many emails then followed my purchase! So, I had to unsubscribe.”
Hi Maggie, thank you so much for taking the time to review - glad you are delighted. Sorry if you received a lot of emails. I'll pass your feedback to our marketing team. We do try hard to minimise these so it may have just been a few extra due to the time of year!
Thank you so much Kate, we look forward to welcoming you back again soon. Our Customer Service team are always here to help with any enquiries you may have! :) Hope you had a lovely Christmas and New Year :)
Hello, thank you so much for your order and 5-star review! We are glad your items arrived in plenty of time for Christmas and CS team were helpful for you! We look forward to welcoming you back to Istome again soon :) x
“I couldn't talk more highly enough of istome and their staff.
Our initial order ran into stock issue, which the team quickly sent through a replacement option, then this delivery was delayed due to customs, the teamwork tirelessly to ensure the package arrived before christmas (which it did) and kept me updated through out”
Hello Nick, thank you so much for your review! We are delighted that your item arrived in time for Christmas and hope your little one loves it! Thank you so much again for your order and patience at such a crazy time! Wishing you a happy and healthy 2022 :)
“My order arrived very quickly which is always a plus. The toys are of superb quality and beautiful design! Very unique! Love them, couldn't recommend enough!”
“Product was good and the service was fantastic but to cut corners at how the item was packed beggars belief.
To send a candylab toy in a plastic envelope is just not acceptable due to the heavy handiness of the postal service and Is To Me need to rethink there packing of there products to make sure the item get to the recipient in stock condition.”
Hello, thank you for your email and your order with Is To Me.
I am so delighted to hear you received such great service. With regards to packaging, I'm sorry you were unhappy with the packaging received. I'm glad your Candlylab item was ok! I will pass on your feedback to the team as we are always striving to provide the best service for our customers.
Hi Steph,
Thank you for your lovely review and feedback for our customer service team, I will be sure to share with them and we look forward to welcoming you back to Is To Me.
