Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,769 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were which in delivery. Only thing is they were not tight. Very loose had to keep pushing them up”

Helpful Report

Posted 7 years ago

“I have only just found new lenses and the service was great! However when my lenses arrived there were green glares on all 5 pairs. This was a shame as i thought i had selected anti reflection lenses. This is the only down fall of online lens service. They were quick and professional however whether it was a miscommunication on my part or not it was unfortunate that all 5 paira now have this”

Helpful Report

Posted 7 years ago

“I received my glasses promptly but they arrived with one nose pad missing. I had to do a repair myself as I needed to user the glasses.”

Helpful Report

Posted 7 years ago

“The pair of glasses I bought inexplicably had a logo printed directly onto the lens that had to be scraped off before use. It was tough to do and resulted in a minor scratch on the glass”

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Posted 7 years ago

Hi, thank you for your review, I'm very sorry about this, we thought you wasted just the frame only, we would be happy to take the frame back and fit clear non prescription fashion lenses free of charge. Kind regards.

Posted 7 years ago

“Relatively fast service, the disappointment is the transitions do not go dark enough like my old lenses. Poor quality transitions.”

Helpful Report

Posted 7 years ago

Hi Mahendra, Thank you for taking the time to write a review. I'm sorry that you aren't satisfied with the Transitions lenses. The reason is that you previously had Transitions XTRActive lenses which go darker than regular Transitions lenses which you chose on this order. We would be happy to change the lenses to Transitions XTRActive for you as per our emails. We use genuine Transitions / Transitions XTRActive lenses which are backed by a 2 year guarantee and certificate of authenticity. Kind regards, Adam

Posted 7 years ago

“hi need to speak to you regarding my glasses. quality is great however the bifocals seems too high and is blurring my main focus”

Helpful Report

Posted 7 years ago

Hi Tracey, thank you for your review. We'd be happy to help you with your issue, please contact us at support@newlenses.co.uk. Kind regards, Adam.

Posted 7 years ago

“I was rather disappointed with the bifocal on my glasses,as the magnifier is too far down and not a line accross the centre of lens as stated.I have to hold the glasses up with my hand to read.”

Helpful Report

Posted 7 years ago

Hi, I'm very sorry to hear that you're not happy with the bifocal lenses. We do offer two types of bifocal (D seg, or "executive" which is the line across the centre). We would be happy to replace your lenses with the executive bifocal lens, please contact us at support@newlenses.co.uk.

Posted 7 years ago

“Was disappointed with how long the lenses took to be made up. Apparently they sat for 4 days without being worked on despite having received them!(had to send the glasses and a photo due to wanting varifocals) an Andy from customer service stated he would look into it but never got back to me. Shame as the glasses themselves were great! Just the customer experience side wasn't”

Helpful Report

Posted 7 years ago

Hi Sandra, Thank you for taking the time to provide feedback. We do take it on board and we will always try to improve. I'm sorry there was a delay with your order, we do process 99% of complex varifocals within 7-10 days. I'm glad you're happy with the glasses themselves, and if you would like to return to us again we will arrange a discount as a gesture of goodwill. Kind regards, Adam

Posted 7 years ago

“Rather basic glasses, but for the price are acceptable. I needed spare pairs to watch TV with and they do the job admirably. Would definitely use them again when I need to.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write a review and we're pleased that you're happy with your glasses. We do offer a "value" range of frames which start at £9.99, as well as our premium and designer frames - we try to keep the price as low as possible without sacrificing quality. Please let us know if there is anything else we can help you with in the future. Kind regards, Adam

Posted 7 years ago

“I placed an order via Newlenses.co.uk to re-glaze my existing glasses and sunglasses. The order process was quick and straightforward. I then had to send my existing frames to Newlenses.co.uk so the new lenses could be fitted. This was at my own cost - I would have preferred it if Newlenses.co.uk could have sent me a postage paid box to enable me to send the frames to them at no additional cost (as many other suppliers do). Once I had sent them the lenses, it took just over 2 weeks for the re-glazed glasses to be received. Fortunately I had a spare pair of glasses otherwise this would have been a problem. I would really expect to receive the new glasses within a week, regardless of how complex the lenses are. I also found that it was quite difficult to get a order update from Newlenses.co.uk other than a generic "Order processing" response. I have a feeling that customer services are simply e-receptionists and would have preferred to speak to someone who actually worked for the company. I did however receive an email response within a day to advise me of my order progress after speaking to customer services. Overall, I was very pleased with the quality of my newly re-glazed glasses when they finally arrived but Newlenses.co.uk falls short of achieving a 5 star rating for the above reasons.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write a detailed review - we very much appreciate the constructive comments. We genuinely try to provide the best customer experience possible, as well as providing the best quality glasses and lenses. However, we can always improve and I can assure you that we are taking your comments onboard. I'm glad you're happy with the quality of your glasses - please let us know if we can help you with anything again in the future. Kind regards, Adam

Posted 8 years ago

“just the job, brilliant price, quality and service. cant fault the whole thing. Highly recommended.”

Helpful Report

Posted 8 years ago

Hi Michael, Thank you for your feedback, it's much appreciated. Please let us know if there is anything we can improve upon so we can turn your review into 5 stars. Kind regards, Adam

Posted 8 years ago

“I am pleased with the quality of the lenses however my frames one brand new and one on first lens change have been stretched so much they fall off my face. As they are designer frames my optician won't fix them. I am gutted and wish I had not used this company.”

Helpful Report

Posted 9 years ago

Hi Anna, Thank you for taking the time to provide feedback. I'm very sorry to hear about the issue. We would be very happy to resolve the issue for you, I will send you a separate email with our Freepost returns address. I'm sure we will be able to resolve this to your satisfaction, I hope you understand that sometimes things can go wrong but we pride ourselves on providing excellent customer service so we will always do what we can to make customers happy. Kind regards, Adam

Posted 9 years ago

“Glasses are great, price ok delivery time awful! took much too log. Customer services pleasant and responded quickly, however it didn't alter the waiting time for delivery. I have used other online opticians and they were much much quicker. Good quality glasses though.”

Helpful Report

Posted 9 years ago

Hi Annette, Thank you for taking the time to provide feedback to us. I'm glad you are happy with your glasses and I'm sorry about the slow delivery time. We do normally say 7-10 working days for Varifocals, this is because we supply Digital Freeform varifocal lenses as standard - this is a complex lens and therefore takes a bit longer to complete. Usually you have to pay an upgrade cost for these lenses with other opticians as they are a superior lens, but the downside is they take a bit longer. Kind regards, Adam

Posted 9 years ago

“Didn't. There was a nylon tail left uncit on my lenses that I now may need to send back”

Helpful Report

Posted 9 years ago

Dear Mr Qureshi, thank you for taking the time to write a review. I didn't quite understand what the issue is, but please feel free to email us at support@newlenses.co.uk and we will be happy to take your glasses back and rectify any issue. Kind regards, Adam.

Posted 9 years ago

“Ok, the price was amazing and the speed of the deliver as well but it was a bit disappointed because apparently my glasses came with a soft case, so the hard case they used was too short and I think is because of that one of the arms came a bit turned.”

Helpful Report

Posted 9 years ago

Hi Alberto, Thank you for taking the time to post a review. I'm very sorry about the issue, please contact us at support@newlenses.co.uk and we'll do our best to resolve the issue for you. Kind regards, Adam

Posted 9 years ago

Newlenses.co.uk is rated 4.8 based on 1,769 reviews