TUM TUM Reviews

Name: TUM TUM
Rating: 4.85

4.9 Rating 1,306 Reviews

96 %

of reviewers recommend TUM TUM

4.9

Based on 1,306 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

TUM TUM 5 star review on 20th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not happy. I'm trying to contact after-sales service. No answer. My package is stuck at Customs for Europe. I am asked to pay 20 euros for customs even though I paid for a delivery service with signature of 13-14 euros. For an order of around fifty euros. I hope that this notice will allow after-sales service to contact me to collect the package. I do not recommend purchasing from the site. A tab is missing to register and be able to monitor the package live and discuss possible problems. It's a shame because the products are great.”

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Posted 8 months ago

“Not the best quality for the price they charge.”

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Posted 10 months ago

“I haven't received the item yet”

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Posted 1 year ago

“First one, brilliant so I ordered a second. But I never received my second order. Royal Mail decided to leave it in my open porch and it has been taken by someone. So I have emailed someone from your team who has opened a case with Royal Mail supposedly but I haven’t heard anything.”

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Posted 1 year ago

“Not received either of my two orders.”

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Posted 1 year ago

“Please see above”

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Posted 1 year ago

“First experience so not really applicable”

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Posted 1 year ago

“No response from customer service after contacting them via their website.”

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Posted 2 years ago

Hi Stephanie, I'm sorry to hear that you've had a problem with our cup and that you've received no response. We can't find a contact email under your name, which is a shame as we pride ourselves on our customer service. Kind regards Suzanne

Posted 1 year ago

“Not fit for purpose”

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Posted 2 years ago

“Product came on time. However very disappointed with the items. Baby absolutely hated the straw cup. Mat does not stick to the plate as it states.”

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Posted 2 years ago

“Aa above not happy”

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Posted 3 years ago

“A lot smaller than it appeared on the box. Colour is horrible. But it does what it says it will do.”

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Posted 3 years ago

TUM TUM is rated 4.9 based on 1,306 reviews