TUM TUM Reviews

Name: TUM TUM
Rating: 4.83

4.8 Rating 1,598 Reviews

96 %

of reviewers recommend TUM TUM

4.8

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

"Anonymous"

"Emma Stanley"

"Sam Sullivan"

"Lidia Fernandez"

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items have not arrived”

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Posted 1 week ago

“Order has not come and no one replies”

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Posted 2 weeks ago

“Not great this time”

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Posted 1 month ago

“I have not received the cup, service is extremely poor I do not recommend this company”

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Posted 2 months ago

“The cup itself is very baby-friendly. It does spill a bit though, so not totally spill-proof.”

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Posted 3 months ago

“Never received product and no answer to were my product is.”

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Posted 3 months ago

“Item did not arrive.”

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Posted 3 months ago

“As I said above do not buy.. expensive cups that leak terribly. Water fills the straw which then spurts water everywhere when the lid is opened. Terrible customer service suggesting this is due to temperature changes of the water??? Tap water dies not get hot or cold immediately after filling the cup! I was then told only unused items could be returned for a refund. I bought a set of 3 and tried each one so I couldn’t return them.. this is not acceptable and countless reviews saying the same problem . Surely any reputable company would listen to feedback and resolve this. Iam quite frankly disgusted and disappointed. As a nursery manager I will make sure parents do not buy from TumTums..”

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Posted 3 months ago

“Only use tum tum now as tried so many other brands and my toddler only seem to get on with tum tum straws”

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Posted 4 months ago

“I haven't received my order yet”

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Posted 5 months ago

“Incomplete delivery and unfortunately no response from company. Had to purchase different cup not to delay wearing”

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Posted 1 year ago

“I'm not happy. I'm trying to contact after-sales service. No answer. My package is stuck at Customs for Europe. I am asked to pay 20 euros for customs even though I paid for a delivery service with signature of 13-14 euros. For an order of around fifty euros. I hope that this notice will allow after-sales service to contact me to collect the package. I do not recommend purchasing from the site. A tab is missing to register and be able to monitor the package live and discuss possible problems. It's a shame because the products are great.”

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Posted 2 years ago

“Not the best quality for the price they charge.”

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Posted 2 years ago

“I haven't received the item yet”

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Posted 2 years ago

“First one, brilliant so I ordered a second. But I never received my second order. Royal Mail decided to leave it in my open porch and it has been taken by someone. So I have emailed someone from your team who has opened a case with Royal Mail supposedly but I haven’t heard anything.”

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Posted 2 years ago

“Not received either of my two orders.”

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Posted 2 years ago

“Please see above”

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Posted 2 years ago

“First experience so not really applicable”

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Posted 3 years ago

“No response from customer service after contacting them via their website.”

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Posted 3 years ago

Hi Stephanie, I'm sorry to hear that you've had a problem with our cup and that you've received no response. We can't find a contact email under your name, which is a shame as we pride ourselves on our customer service. Kind regards Suzanne

Posted 3 years ago

“Not fit for purpose”

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Posted 3 years ago

TUM TUM is rated 4.8 based on 1,598 reviews