TUM TUM Reviews

Name: TUM TUM
Rating: 4.85

4.9 Rating 1,293 Reviews

96 %

of reviewers recommend TUM TUM

4.9

Based on 1,293 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

TUM TUM 5 star review on 20th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good at communicating or responding to emails or messages”

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Posted 5 months ago

“Absolute rip off if you have series 2 cups as will have to pay over £10 + PP to replace straws on two cups making tum tum a very expensive option to maintain. We thought it was time we replaced the straws as they had some suspicious marks on the inside and due to the straws being series 2 straws they didn’t have the detachable weight on the bottom like the new design, making them harder to clean. We bought a pack of straws with the new weight (£4.99 + PP) and they only come with one weight. Meaning we’d need to pay over £10 to replace the plastic straw in two cups which seems extortionate considering this is almost the price for a new cup and that Tum tum changed the straw design meaning series 2 straws are no longer available. I emailed about this as it seems unfair as the design has been changed in the 6m since I bought our cups but no reply from this ‘small family business’. Such a shame and definitely puts me off ordering again as customer service seems poor too but the search for a cheaper to maintain cup continues!”

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Posted 6 months ago

“Everything looks very nice, but isn't very user-friendly or helpful. Can i talk to someone about a refund please”

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Posted 7 months ago

“I wanted cups for weaning from a bottle but sadly the water just tips out from both all over my child and furniture”

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Posted 8 months ago

“Unfortunately both items I bought have not been good for the use advertised. Therefore will not be buying again.”

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Posted 1 year ago

“Quick delivery, shame the straws stain so easily.”

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Posted 1 year ago

“Tum tum is okay just not the cup I brought”

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Posted 1 year ago

“I ordered a replacement straw and a new cup because there was a hole in the straw of our current cup. A week and a half later and I still haven't received the order. I emailed customer services two days ago to ask about it and haven't received a reply. Unfortunately customer service seems to be really poor and I still don't know if I will ever receive my order :(”

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Posted 2 years ago

“The cup leaks unfortunately so it is no good for us.”

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Posted 2 years ago

“I only have one experience and sadly it’s not good.”

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Posted 3 years ago

I'm so sorry - our Tippy Up Cups are only suitable for cold or room temperature drinks. To stop liquid flowing out of the straw due to vapour pressure it would mean adding a valve, which we don't want to do as they aren't good for babies' orthodontic development. Suzanne x

Posted 2 years ago

TUM TUM is rated 4.9 based on 1,293 reviews