HBS Natural Choice Reviews

Name: HBS Natural Choice
Rating: 4.86

4.9 Rating 2,356 Reviews

97 %

of reviewers recommend HBS Natural Choice

4.9

Based on 2,356 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HBS Natural Choice:

We have a vast range of nut and fruit products which are all processed within our modern manufacturing factory.

Visit Website

Phone:

01384 457704

Email:

enquiries@naturalchoice.co.uk

Location:

Nut Wharf, Northfield Road, Dudley
DY2 9JQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but I was not pleased with my purchase”

Helpful Report

Hi Denise, We are sorry to hear you found so many issues with the Mixed nuts in Shell we supplied, for current crop this is most unusual, and does not reflect reviews left by other customers. If you have an issue with any product, we would always encourage the customer to contact us direct by responding to the order confirmation email, enabling us to investigate and resolve swiftly. Kind regards, HBS Natural Choice Team

“Perfect service in every way would highly recommend to everyone ☆☆☆☆☆☆☆☆☆”

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“Always order from here. Easy to order and great customer service. Quick Delivery with updates on delivery times. Highly recommend.”

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“Great service, great prices, great quality nuts. Very happy with them. The only improvement I would want would be to at least have the option of biodegradable packets.”

Helpful Report

Hi Alisdair, Thank you for your 5* review - it is very much appreciated by everyone a HBS Natural Choice! As for your recommendation for biodegradable packets, this is something we've visited many times before and will continue to investigate going forward. However, the fact we sell perishable food products does cause complications when using this type of packaging. Ture biodegradable/compostable packaging isn't completely air tight and tends to absorb the natural oils from our products, this results in shorter shelf life and unsightly stains on the packaging. There are some types of biodegradable packs with duel layers and non absorbent barriers which could work, unfortunately this type of packaging is hellishly expensive, also, the "Biodegradable" labeling is questionable given fact it can still take decades to degrade which is almost misleading customers. Kind regards, HBS Natural Choice Team

“Have placed my second order and can only say that I received the order quickly, ahead of the given time. Well pleased, will keep buying and benefiting from the discounts.”

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“A great selection, an easy site to navigate and great prices, the checkout was simplicity itself and delivery was swift”

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“Easy to use app and safe payments. Good prices of what I wanted. But I shall look to see what else they sell. Delivery was fast.”

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“Amazing quality and prices for cashews/goji berries/dated and pistachios. Will definitely be ordering again”

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“My order arrived very quickly. The nuts I ordered were of a very good quality, even the packeging they arrived in was excellent. I cannot fault this company in any way, and I know where I'll be getting my nuts from in future.”

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“Great products. Super fast delivery”

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“I love the verity of dried fruit and nuts available. With the option of a sample pack of you want to explore some new flavours! I did prefer shopping with the Royal Mail instead of DPD. I would the delivery more prompt and a lot less pricy!”

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“Arrived quickly .”

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“Easy to order exceptional fast delivery and more than pleased with thegoods”

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“Love their products, never disappointed”

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“excellent, prompt service and good quality”

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“Lovely dried blueberries. They’re only dried enough to leave them still juicy. Really nice. Thanks 😊”

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“Ordering was easy. Delivery was so fast. Product was very good. Thank You.”

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“I am very happy with the products you sell and I would buy more but I object to the delivery fees that you apply, I think charging £7 plus some bags even when you buy 1kgs bags is excessive and means I will look at other suppliers that appreciate their customers and has more reasonable fees.”

Helpful Report

Hi Michelle, Thank you for review, unfortunately, delivery fees are unavoidable. Royal Mail and DPD are constantly adjusting prices to cover wage increases, fuel increases, and insurance increases which is understandable. HBS Natural Choice already absorb additional hidden surcharges implemented by couriers. The fact is delivery is never free, it has to be paid somewhere, by someone. Some suppliers will add carriage cost the a product price, but this only inflates the true product price and deters customers who collect and order in bulk. Please use this link below for current delivery pricing, it might help if you decide to please any other orders: https://naturalchoice.co.uk/pages/delivery-information Kind regards, HBS Natural Choice Team