“Excellent service from the guys at Mr Clutch, it was the first time I had used their services for an MOT, I will certainly be going back next year - many thanks”
“Very good and efficient service overall. Fixed price servicing is always useful although the disguised fact that you will need to pay an additional £24.95 for synthetic oil during the oil change!!! Most cars now have synthetic oil so this price should be included as part as the fixed service price instead of trying to sell it as what appears to be considerably cheaper service and then charging the customer afterwards!”
“Second time I have used Mr Clutch and have been completely satisfied. Courteous, very efficient service and great value. Will always use them for servicing and would definitely recommend.”
“Yes overall please with the work thanks.
Two grips :
1) How can a £115 Silver service not include an air filter! Yes the list is available that shows this, I am aware.
2) Dave the receptionist was slightly miffed that I opened the front door at 08:28 to drop my car off. I asked if I could sit in the waiting room and he hesitantly agreed. Dave doesn't like his job much I feel.”
“Out standing customer service with a very honest report on my vehicle.
The work was completed exceptionally quick and at a very competitive price.
My only complaint is, I wish there was more Mr Clutches around”
“Very impressed by the staff at your Kingston branch. following a disastrous attempt to get my car MOT'd at different local centre I arrived without an appointment at this branch. Was told by Ian on reception that he could accommodate me but as the tester had just started lunch I would have to wait 1 hour. This seemed reasonable and I agreed.
Without me knowing Ian had approached the tester explained that I was waiting and whether he would mind interrupting his lunch to do my MOT. I had hardly settled in when my Hyundai was on the ramp and being tested by Mr S.R.S . (his initials, didn't want to include his surname)
So full marks to these chaps for a great commitment to the customer and going the extra mile.
After the lack of professionalism from my previous appointment, with a major high street firm I was pretty hacked off. These chaps turned my day around and I will be returning next year.
So many thanks to Ian for his friendly and helpful manner and thanks to SRS for willingly interrupting his lunch.
Len R-H 27/04/2015”
“From start to finish, the staff were courteous, informative and extremely helpful. I would in particular like to thank a gentleman called Dave (not sure if he was duty manager or not) for his additional advice regarding my car. I believe he 'went that extra mile' to help in my particular circumstances. I would have no hesitation in recommending Mr. Clutch in Strood to a anyone seeking automative work at a fair price with a great service!”
“My van was booked for an Mot at a bargain £19 The test started on time.
It failed on a cut tyre and a ball joint.
I needed to get the van back on the road and they juggled around to get some ramp space for it.
They didn't have my trye but readily agreed to put the spare on for me.
They found that the spare had a separate locking device and I didn't have the key.
They left it on the ramp whilst I went and got a new tyre on the wheel which was pretty good of them.
Wheel went on after the ball joint had been replaced.
A quick retest and I was back on the road by 3pm.
Even though I gave them problems they resolved them and made a special effort to make it work.
Another day off the road would have cost me money and they understood that.
Pretty good all round.
Thanks guys
Derek”
“I needed an MOT and so went online to book and pay, and got a slot for the next morning at a great price. When I got there the receptionist was very welcoming and helpful, the test was completed in around 45 minutes, and although the car passed there were some 'advisory's' which were explained to me. The whole experience was very positive, I would certainly recommend Mr Clutch.”
