“I visited the Slough branch on 12/6/15 for my MOT.
I was so impressed with the service.
All the guys were so friendly and helpful. On two occasions, I was taken to my car and shown specific problems which gave me more understanding. I think this is so important.
Brett (guy on reception) was very helpful and friendly.
I'll defiantly be returning to Mr Clutch Slough for my MOT.
What fantastic customer service for £20 only.
Thank you.”
“Very efficient service and seems like they have done good job. One grouse: charging for 50p for coffee seems a bit un-neccessary. Most places like this provide complimentary coffee. Added to which, as I had no cash, I had to go without”
“The service was correct but the booking system does not handle concurrency properly. It allowed me to book a slot then next morning a call that the slot had already booked by another customer. So the booking system should handle race conditions properly.”
“Very happy with the guys however I will be going back. As after replacing part of the steering rack the tracking is now completely out making the steering very very heavy and pulling the steering wheel dangourously out of my hand. Very unhappy as it was after an MOT which I thought was to Check and correct dangourous vehicles.”
“Pity it wasnt started on time was booked in for 9.15 wasnt started until after 9.30 which was annoying as we arrived early due to your recommendation to arrive 15 minutes before booking time”
“WhenI arrived to have my MOT the person who carries them out was not there. They had to phone him to come in and do it. My appointment was at 10.45 and I arrived 10 minutes early as requested on the website. I eventually got back to work at 12.00. However, the staff were very good and the person that eventually did the MOT was very kind and helpful.”
“MOT done on time at Derby - waiting room could have been a bit more comfortable. Guy at desk doing a sterling job of keeping customers informed and ordering parts at a fair price.”
English
